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Customer Ratings & Reviews

Model:
WDBCTL0020HWT-NESN
SKU:
1766059
Your price for this item is $139.99

Customer reviews

Rating 4.3 out of 5 stars with 1113 reviews

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Rating by feature

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, ample storage, and reliable performance of the My Cloud 2TB External Hard Drive (NAS). Many also appreciate the straightforward setup and find it to be a good value for the price. However, some users experienced issues with network connectivity and found the software less intuitive than expected. A few also noted that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,113 reviews
  • Rated 4 out of 5 stars

    Pretty good, but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something to consolidate all my pictures / videos / files. I don't have a ton, but just enough where it was hogging my PC and iPhone. I like the fact that you can map to it like any drive. I like that you can access it via the internet. Very cool when you aren't at home or at someone else's computer. I currently use Carbonite to back my stuff up. I got this as a potential replacement but there is something comforting about the cloud. (I know I can pay extra to have Carbonite do this). Not that I use it a lot, but I like that it is a DLNA Media Server. As a negative, I think they tried to hard to create their own User Interface. They could have just stuck with HTML pages.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at a good price. I like having cloud storage in house rather in the ether. A little challenging to get set up at first. Have to research the instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it in our home for multiple computer's to save on a cloud to backup multiple devices. Works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it hard to follow the instructions but the customer service is really great. Once I couldn't figure out what went wrong in the set-up process, called the support service. They were very helpful to set it up. The product is great once up and running. Can access from anywhere using multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Power in a Small Box!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this little hunny on a while due to needing more space and also noticed that it had the option of being a standalone FTP. I used a public IP Address to connect it to the internet and now use my DSLR and cellphone to send my pictures directly from my camera to my hard drive for backup!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Performed as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call for help. It does not automatically access all its memory. I felt shoul not need to change settings increase memory availability. I am still not sure I will able to access entire memory without calling for help again.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Easy to install and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of storage for the price is great, plus you can add multiple devices to this. Pay a great one time price vs monthly/yearly fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good cloud for storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this cloud storage easy to you and set up. I wish it would load faster when trying to open a folder, other that I love the device hopefully on the next update that gets resolved

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great storage device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new 2TB computer. Needed to backup my old one to transfer to new. The Cloud is easy to use and I have peace of mind as I am using it to backup regularly.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great Network Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive has the capability to store data frpm multiple pc and IOS and Android Devices. The built in backup capabilities provide data backup capabilities for data stored on the drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Cool way to store files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth the investment if you have multiple gadgets at home and want to save files in one place without plugging and unplugging. Your own icloud without monthly payments and everything is available wherever you are as long as you're connected to the internet. No need to bring that external drive with you.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    This cloud is my heaven.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I purchased this device, it's been nothing but a major help to me! I've stored things on my cloud from 3 laptops, 4 cell phones, & 2 cameras, & still haven't put a dent in my cloud. I wish I had this year's ago. The best feature I love about this is the fact that I have access to it no matter where I am.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little confusing at first, but after a few trouble shooting sessions everything is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My cloud works awesome! Have since bought my brot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cloud works awesome. Have since bought both my brother and sister-in-law one. This is a awesome product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    A Little Confusing To Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic setup is easy but a little confusing to know exactly how backup is working as well as share directories. Learning each day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good drive for auto backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this drive to automatically back up my business files in case my computer crashed it's working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good exrernal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wireless capabilities. Makes everything so much easier. And 3 tb is plenty for almost anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better to have a mapped drive from all my computers than having a Usb drive hanging off a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    software is A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly its so great at backing up you forget you have it until you accidentally delete something and fail to retrieve it on your device and its still here. WD did an outstanding job with the software, works seemlessly on android, IOS, windows and Mac OS. seriously great job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great External Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy set up right out of the box even for someone who is technically challenged. You essentially create your own cloud which can be accessed through the provided app.

    I would recommend this to a friend