2-Year Geek Squad Protect & Support Plus

I will never buy a computer again without investing in this service. The online service I received from the Geeks made an otherwise catastrophic problem completely painless and was fixed during the night while I was sleeping. A+++

I purchased an Asus 2-in-1 Q552U laptop a little over 6 months ago and bought a Geek Squad Protect and Support Plan to have the internal mechanical drive swapped for a new Solid State Drive which I had also purchased. Geek Squad did a great job not only on getting the drive work done, but on getting the entire system turn-key. I typically do not buy service and warranty plans; however, there are three things to consider if you are swapping a drive on a new computer: the Geek Squad Protect and Support Plan will cover their swapping the drive; the manufacturer’s warranty is going to be void upon changing the drive and, from the consumer’s perspective, the Geek Squad Plan can substitute for that warranty; and, there is a certain amount of set-up required for a change-out from the HD to the SSD and the Geek Squad has expertise for doing it. I had hoped to also upgrade the computer’s RAM. We were unable to do so since one of the cards was soldered on the motherboard. If it had been possible, the same three considerations above again would have applied if a change to the computer’s RAM would have been done. In doing the drive swap, I asked and they provided a start-up boot disk, they walked me through finding and downloading for a Linux self-booting flash and operating system, and they put the drive that came out of the computer into my external USB case that I gave them, giving me an external drive which I use for making clone back-ups. Geek Squad also provides a full scan and computer clean-up once a year if needed as part of the Plan (with Webroot and C-Cleaner, I don’t think I’ll need it). I got the full three-year plan to make it worth their and my while (Here’s a guy who never buys a plan, but buys the longest one from Geek Squad.). Let me add that several of the Geek Squad personnel in my service area have been excellent. They impacted my decision to buy from Best Buy as much if not more than anyone. While evaluating between a couple of competing computers and needing to know whether the systems could be upgraded to 16GB of RAM (as well as with the SSD), they were priceless in getting to the answer and from the get-go were flexible in working with me if we were to find anything different inside of the machine when it came time to install the upgrade. I highly recommend the Geek Squad if you believe you may need equipment support or protection.

Quick Quick Quick. On the spot fast, easy to understand even for those of us in our older years who are typically technically challenged. Walked me right through exactly what to do, what to look for, what I would see next. So easy and it was repaired perfect. Was back up and running smooth in lightening time. Always smile at name GEEK ...but kinda makes me think of a Hermit type person. Which is not the case in my experience...they were Energetic and Understanding. Taking as much time and effort to ensur my comfort level of instructions. They should be deemed Geniuses...but Apple kinda coined that Title. A few fun acronym possibilities for our BBG’s (Best Buy Geeks) E.I.S. (pronounced eyes) Exceptionally Intelligent Supernaturals. D. O. E. S. Detail Oriented Enthusiastic Superheroes EST Extraordinary Scientific Technicalist Experienced Satisfying Tactician Every Solution Tackled Explaining Supernatural Talents >>gosh there are unlimited possibilities for these fun fast and funny facts. (Smiles) Sincerely hope you never need to tap into this purchase but think about it now. What if you do need them later?? Add this protection and IF that day comes...I have absolutely no doubt that you will be so thankful you added this “just in case” Support & Protection plan.

This Samsung 4K BluRay player has worked great for me! The player looks sleek and modern and the quality it produces along with my 4k TV and 4K blurays is amazingly crystal clear. I would also like to take this chance to write a review about one of your employees that currently works at your Best Buy Grand Forks North Dakota store. Dakota Brust has been such a great salesman for me! He is so knowledgeable and has been so very helpful everytime I have gone in to purchase something. He isn't one to push you into buying something you don't actually need just to make the sale. He helps you be informed enough as a customer to realize the product specs and what you need to have the best electronics experience possible. In the past year he has helped me with a 50" Samsung 4k Tv, the Samsung 4k BluRay player, an Asus laptop, a tv antenna, along with many BluRays and 4k movies! He is excellent and now I find myself only buying something if he is the one there to work with me. Not that the other employees aren't friendly or as competent but he just makes me feel very comfortable as a customer and I know he is going to do the best he can to take care of me as a customer. Please let his store leadership team know what an excellent job he is doing and that his customer service is greatly appreciated! I will be in many upon many more times to purchase from him. Thanks! -Ryan Larson-

I purchased three years worth of Geek squad protection when I bought a Dell XPS 13 laptop (open box) and boy am I glad I did. For whatever reason, I had multiple issues with my system - rare incompatibility issue with Kaspersky & Dell causing crashes, - non optimized programs from my work which wouldn't view correctly on the UHD screen, - keyboard malfunction which needed replacement. It was SOOO easy to get a tech to check out my system through remote access, to take it to a store or even have it repaired at the depot - all of which I had to do multiple times. The agents have different experience and knowledge bases so for obscure problems like mine, it took a couple of tries to identify the problem sometimes, but I think it will all depend on your region. In the end, I exchanged my system for an HP Spectre and Best Buy pro-rated a refund of my protection plan. I immediately applied the balance to a 3 year plan for the Spectre. It was so nice not having to worry about additional costs for repairs or diagnostics. I know not everyone has issues like I did so soon, but I know in my case the plan paid for itself and then some. Sooooo glad I didn't go cheap and skip the protection.