Customer Ratings & Reviews

First time buying a phone from Best Buy and I can say is Good for me

Good phone overall, only downside is that the battery dies faster that the other iPhones I had purchased before.

Item has several scuffs on the side so it does not meet the excellent criteria

The phone randomly buzzed really loudly, the battery life is real short and the touch on the screen is not the best.

This is not a USB C charging port as expected. Best Buy ships through FedEx and does not allow customers to switch to pick-up at FedEx office options, leaving packages vulnerable to porch theives. The phone itself works well, decent battery life, easy set-up, very good condition for being pre-owned.

Phone is like new bought it for my son he loves it and because it's a step up from his previous iphone.

I was surprised on how the product look right of the back almost new well taken care of no issues at all

Certified refurbish is just as good as a brand new phone. If you are not able to get a NEW phone then I recommend you get a certify phone working as brand new! I have purchased multiple refurbished items and at last a very long time

This phone worked for a few days, but died. We were unable to successfully update or revive the phone. Naturally, this happened just past the 15 day mark, and we are unable to return it. Do not waste your money.

The phone is really fast and supports all the things I need.

Phone looks and acts like new, except it does not hold its charge as well as my old phone, which is a Samsung. Great value, fully able to update with current iOS.

Great Phone! Arrived in awesome condition and has not disappointed! Thank you so much!

Good price for phone that is fully working and looks bran new. it got delayed for a few days but thats not bestbuys problem. Would recommend!

Didn’t work not turning on had to take it to apple store and pay more at the end had to pay more

Phone had to update but got stuck on update and then started malfunctioning until you couldn't swipe the screen to even unlock the phone

Great phone for great price. No issues and looks good as new

Buen servicio , entrega puntual y disfrute total al día

Very nice and my granddaughter loves her new phone

My phone stopped working after 2 weeks couldnt connect to wifi or nothing

FACE ID is not working, problem withTruedepth cam !