Customer Ratings & Reviews

I purchased this phone for nearly $1,000 after taxes and expected a quality device. Unfortunately, the rear camera has not worked properly since I received it. After spending time troubleshooting and contacting support, I was informed that the camera issue was related to a non-Apple part. What makes this experience even more disappointing is the 15-day return window. As a full-time working mother, I was dealing with significant family and health-related responsibilities during that time and was not able to immediately stop everything to complete a return. Fifteen days is simply not enough time to discover, troubleshoot, and resolve a major defect on such an expensive purchase. The only option offered was an exchange, which would have left me without a phone. For someone who relies on a phone daily for work, family communication, school-related matters, and emergencies, that is not a realistic solution. A phone in this price range should not have a defective camera, and customers should be given more flexibility when dealing with a product issue that was present from the beginning. I am very disappointed with both the product quality and the customer service experience. I would not recommend this phone based on my experience.

I am very happy with the features of the phone. I purchased it because I was advised that this phone had the best microphone (even better than 17 and 18 models) for use with Live Transcribe, which I use because I am hard of hearing. The pairing of watch and phone for finding the phone is great. Works even better than mini 13 did in terms of identifying where the phone is. I am disappointed that there was no option to purchase Apple Care. I thought by getting a refurbished phone through Best Buy I would be eligible, but turns out no. This is why I have dropped my review to 4 stars rather than 5.

Perfect as advertised thanks so much so much yes