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Rating 1 out of 5 stars with 2 reviews
- Rated 1 out of 5 stars
Worthless touchpad! you will have to use a mouse
LisaP Posted
I love the speed of this computer and have enjoyed it BUT I have only had it 3 months and the touchpad doesn't work. After searching I found this is a known problem with this computer. I have spent well over 5 hours trying to fix this by doing all the updates, uninstalling and reinstalling drivers, hard reboots, changing settings ect. I have had had 8 different people look at it and no-one can fix it. I am now down to only being able to use this with a mouse which is not convenient for travel which is why I got this in the first place. This computer doesn't work for me any more which makes this a very expensive lesson. I will never get Asus again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear LisaP,
Thank you for sharing your feedback on the ASUS VivoBook 14 laptop. We sincerely apologize for the inconvenience you’ve experienced with the touchpad after only three months of use. We understand how important portability and ease of use are, and we regret that this issue has impacted your experience, especially given the time and effort you’ve already invested in troubleshooting.
To further investigate this issue, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the case in detail and assist you with the most effective solution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2605001605-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 1 out of 5 stars
This is not a light gaming pc
HopeM Posted
Terrible . Terrible . Terrible. Terrible. Terrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear HopeM,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2601028231-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support