Customer Ratings & Reviews
See more imagesASUS - Vivobook Pro 15.6" Laptop OLED - AMD Ryzen 9 7940HS with 32GB Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Quiet Blue
- Model:
- M6500XV-ES99
- SKU:
- 6579908
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 4 out of 5 stars
Very Good Laptop
apexfps Posted
This laptop offers a lot of performance for the price. The processor and memory are very fast. There was very little bloatware, only McAfee which was easy to uninstall. I haven't had any major issues in the first week of owning it. Pros: - Fast processor and memory - Great looking screen in low light situations - Hinge goes all the way flat - Decent size and weight, I don't travel with it too much, but it wouldn't be bad to carry on a plane. Cons: - Screen has A LOT of GLARE, might apply a matte screen protector to help. In well-lit areas the screen is very difficult to read. - Fans are loud when it is running at higher speeds, but it most everyday usage it - Keyboard is a bit cramped, they fit a numpad on the laptop which made all the other keys a bit smaller. - Screen size is a bit odd, it is a bit shorter and wider than other laptops Tips: - The screen can go up to 120hz refresh rate. It is supposed to set the rate on its between 60 and 120. I always saw it at 60 so I forced it to always be 120.
I would recommend this to a friend - Rated 5 out of 5 stars
10/10
RhettA Posted
Lover this laptop. It is super powerful and had an amazing screen. I ran stress tests on the GPU and cpu simultaneously and never even hit 80. The display is amazing and I highly reccomend it. Thr cooling blows out the bottom so it won't suck up dust. Generally great, only gripe is no ethernet port.
I would recommend this to a friend - Rated 2 out of 5 stars
Very poor battery life
Jordan Posted
I have been using this laptop fairly lightly for school purposes and very light gaming and I get very poor battery life. If you want something that has to be plugged in 24/7 just invest the money you would spend on this device into building a desktop because you would be lucky to get 2 hours of battery life on this device (on light use).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Jordan,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408021031-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
- Rated 5 out of 5 stars
Gaming and Editing Champ
AustinJ Posted
This Laptop is excellent so far The Oled screen looks beautiful and has much deeper colors than my samsung lcd It is able to maintain 60fps in Elden Ring at 2880 x 1620 with low - medium settings which honestly looks great because of the high ppi and amazing oled colors I have run premiere pro on this while also using second screen on my tablet to have multiple editing screens at the same time and it runs very well
I would recommend this to a friend - Rated 5 out of 5 stars
Computer is working great!
AndisG Posted
Great machine and great Geek Squad has been great.
I would recommend this to a friend - Rated 5 out of 5 stars
Great, powerful laptop at a great price.
KyleW Posted
I purchased this laptop and received it 2 days ago. I bought it because it was a great blend of screen size, storage space, speed, graphics, and more. I wanted something that was powerful and dependable. This is a "new" laptop, so it was a bit of a risk to take the leap of faith to get this not knowing the battery life, etc. So far, the battery life seems decent for what's under the hood. It seems like somewhere between 2-4 hours of battery life. The screen is big and beautiful. It doesn't feel crammed. The keyboard is GREAT. Very responsive. I am very happy with it. Everything runs quickly. I haven't done any video editing on it yet, but opted for this model because of the video card and RAM config because it gives me that option if I am working away from my office but need to do some video editing. Everything I use on my desktop runs on this smoothly. My ONLY complaint - the charger isn't readily available, even from ASUS - and it is a plug, not a USB C port (though you can use USB C for power delivery (it says) but I want to find a second charger so I can have one in my backpack and one stationary at home. Setup was smooth. I removed Mcafee right away but everything else is pretty good - no big bloatware or anything. I may also try some games on Steam at some point but haven't tried it yet as this is mostly for work, but may do pleasure at some point. This is a great laptop for every day use and power on the go. Not too heavy but the size is worth it because the screen is very good on the eyes and easy to read.
I would recommend this to a friend - Rated 5 out of 5 stars
Excellent device!
Bobby Posted
Right off the bat you could tell it had a stunning display, high resolution and quality. The 16:9 screen ratio takes a little to get used to if you're not used to it, but not a bother. Fan is not too loud, even after an hour or more of gaming. I love the metal build of the laptop; cold to the touch, very smooth and durable. My only complaint is that the battery goes down very rapidly. Goes from about 100 to 20 percent in about 2 hours. Definitely have to be plugged in during intense usage. Still would heavily recommend! Extremely powerful ram and lots of storage.
I would recommend this to a friend - Rated 4 out of 5 stars
Initial return
Alexander Posted
Initially had a defective unit and had to return it within a day of receiving. Second one worked though and is great!
I would recommend this to a friend - Rated 5 out of 5 stars
Can do everything
RobertoProf Posted
Really awesome computer. Fast for gaming, CAD 3D modeling softwares (SolidWorks, Autocad), and for mixing music. Best price-quality relationship on the market
I would recommend this to a friend - Rated 3 out of 5 stars
Crashes daily
MaceyM Posted
I’ve been using Apple for my entire life. They are very reliable, never crash. The computer I bought crashes everyday. It’s fast when it works, but I don’t really like it and will go back to Apple next time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Macey M,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308021451-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
- Rated 3 out of 5 stars
Computer shuts down for no reason
CTMartin149 Posted
Used for less than 6 months and the computer starts shutting down for no reason
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear CTMartin149,
We're sorry to hear that the notebook is constantly shutting down and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308021451-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
- Rated 3 out of 5 stars
no price match
HHHH Posted
good cpu. 20 days later bb lowered price by $100. BB refused to price match $100. sad.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Love this computer
DavidM Posted
Got this for college and it has done a phenomenal job getting me through all my courses.
I would recommend this to a friend - Rated 5 out of 5 stars
Just as good as I expected, which was pretty good
BenjaminC Posted
best price for all of the features I wanted. Pleasantly surprised by the weight and portability. Performs as expected
I would recommend this to a friend - Rated 1 out of 5 stars
Defective device, worse service
SmallBusinessUser Posted
I bought this one because of its overall performance and price on the paper. It turns out to be a big disappointment. The display screen shows a black line after only 2 months. I searched the internet and people said it was usually caused by one of electrical wirings between display and computer main board is defective. This laptop has the selling point to bend the display to 180 degree. And I highly suspect this is an immature design that results in the defects of display wiring in such a short time. The even worse thing is the bestbuy service. They charged me $87 to ”handling” the device to manufacturer. They didn’t tell me this cost when I setup an appointment to drop the laptop. I specifically asked what I need to do for dropping off the laptop, and they phrased it as there is manufacturer warranty and I shall not be oblige to any cost. The day I dropped it in the store and I was informed that I needed to pay the “handling” fee. I have already wiped all the data and had it ready for reparations. If I have been told in advance I would not choose to get repaired by BB. Stay away from this laptop and BB.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Asus vivobook pro
ZacharyS Posted
Great quality build. No issues. I have not really worked it yet but will be this fall.
I would recommend this to a friend - Rated 1 out of 5 stars
Faulty display
MasonH Posted
Not sure if I was sent a faulty computer or if they are all made this way, but my computer screen has been going out. Happened while I was djing a wedding too. I had to hard reset the computer because the screen was black and no buttons would work. Another issue I had was playing Netflix. When I pressed play on the movie the screen went fuzzy black and white static. Couldn’t do anything but hard reset the computer. Tried again, And same thing happened. Spending 1,300 on a computer for it to be faulty is just not the move
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Mason H,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2402022665-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
- Rated 1 out of 5 stars
Broke after one month
Tyler Posted
After less than a month of use it suddenly broke. Sent it in for repair, which took a month, and now once i got it back it was missing a piece. Now j get to wait another month to get it back. Never buying another Asus product again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Tyler,
We're sorry to hear that the notebook broke within a month and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. As we understand you have sent the device to Best Buy for repair, we hope that the issue has been resolved and that the device is now working as expected.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2402022665-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 5 out of 5 stars
Laptop
Baller Posted
Amazing product does everything we needed and more
I would recommend this to a friend - Rated 1 out of 5 stars
Not a good buy
DillonC Posted
blue screened after 3 months. just out of best buy return range and Asus doesn't speak english
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Dillon C,
We sincerely apologize for the blue screen issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2402022665-0005" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/