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- Rated 3 out of 5 stars
Avoid this 3rd party seller
Paulski Posted
This product is not what I expected, as the seller is using a photo of the new 2026 version of the Asus Duo to sell the old 2025 version. I immediately returned it at Best Buy, but the seller had purposely covered all of the UPC symbols with stickers. We had to carefully peel those away so that the product could be scanned for return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Paulski,
Thank you for sharing your experience with the ASUS UX8406CA Laptop. We sincerely apologize for the frustration caused by the discrepancy between the advertised product and the version you received. This does not reflect the level of service we expect from authorized resellers, and we regret that your expectations were not met.
We’re glad to hear you were able to return the product without any issues, and we will ensure your feedback is forwarded to the appropriate teams for review so that we can continue improving both transparency and customer experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507020591-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support