Beautiful and sleek looking. So much quicker to heat then our previous microwave

Arrived looking like someone took a baseball bat to it. We were doing renovations so we just opened the box - which appeared fine. Which would seem to imply it was boxed up in this condition…

The microwave looks solid and the matte color is nice

I was skittish about purchasing this unit, as the reviews have been less than stellar. Although most complaints are about Best Buy shipping, damage and install issues. But this unit's specs worked for me and I'm big on Smart products, so fingers crossed. The basic micro has a sleek modern look and plenty of features. No issues there so far after 1 month, although haven't used convection much-15 minute 400 degree warm up time seemed a bit slow. I would agree with some that a back light to the buttons would be a plus for this tier model. In a bright kitchen no problem, but midnight snack in dim light? better have the buttons memorized. The real issue is the Smart Connect feature. Connected up just fine, but about 30% of the listed commands don't work and even when it executes correctly, Google still complains. GE engineering suggested I get a new unit. Done. Still the same issues, returned. The complaint was then "escalated" again which is the new tech term for throwing in the waste basket, although the first CSR did his best to help, engineering still on a coffee break after 2 weeks. One might consider a Profile version for @$300 cheaper with no Smart Connect but seemingly the same basic unit.

Sent back for return. This microwave is huge, the back is very large which makes it stick out on the counter. The sides are black, which to me doesn’t match any of the GE cafe appliances I purchased. I can’t say if it works well or not, didn’t try it since the color and size didn’t work for me. Honestly too much money for a microwave.