See more imagesSee more imageswezzie Posted
I was very excited about this product. First of all, the part that attaches the solar panel to the camera had no threads on it and could not be screw into this part. Second, I used a part from a camera that I already have. after I had installed the camera, it stayed stationary and would not move or follow me as I moved around the backyard. I was very disappointed.
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
<img src="https://s3.amazonaws.com/stratos-logos/logos/eufy.png" alt="eufy" title="eufy" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Juan Posted
It would constantly be stuck in updat devices mode. When updating everything and restarting everything didn't work. Then tried all the quick fixes to try and get it to work but nothing. It also had a low battery status even when charged for more 12 hours
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
<img src="https://s3.amazonaws.com/stratos-logos/logos/eufy.png" alt="eufy" title="eufy" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />