Customer Ratings & Reviews

First things first. I am a 24 y/o blue collared worker. 210lbs, 6’1, I daily this thing about 9/10 miles to my job facility and back home. 6 days a week! So now the review… I bought this bike 3/4 weeks after totaling my car, instead of a car because the car market currently is garbage and needed something for my light commute. The bikes been pretty good, I bought it on sale for 599 or 699, currently few weeks in. I didn’t put air in tires or anything fancy, out the box, charged and the morning took it to work. Did its job, better than walking and using a regular bike. On level 2 it moves about 10-12 mph depending conditions (road surface) I’m now a month in, taking it thru trails beating it. Having some good fun, not city shenanigans. I’m talking thru the muddy woods and water. Ripping it, tops at 20. Wish the range was a little better, I mean haven’t really killed it from full battery in 1 day. But I just hate remembering to charge it. I’m really happy with the bike tho surprisingly. And as a not paid ad or anything bike is fun and does the job at a cheap rate. No car insurance or anything. With currently 82 miles on it, saving money for a vehicle and getting some exercise. I’d totally recommend. And it folds up, some days wife picks me up and pop right in the back seat or trunk. Battery slides OUT! For convenience charging.

This bike is surprisingly nice. Its bigger than i thought, which i am glad . Folds up, i can fit 2 of them in the back of my ford expedition pkus backpacks with just the 3rd row down with full use of my 2nd row. They are a bit heavy but i was expecting that. 1. I really like how easy it is for me to fold ( im 52 yr old lady) 2. I love that the battery can come out to charge OR stay in to charge. 3 i love the height. I AM 5 FOOT 3 INCHES on my tippy toes and i can put my feet in the ground if i need to and i feel safe. 4. I really like the integrated break light. 5 this is a zippy bike it goes 20mph easily if you like with throttle or the assist. (which feels faster than it sounds) 6. Comes with a bike rack on the back, which is so useful. I ordered a basket for the back and took the 2 bikes to Acadia National Park this past week. Carried water, snacks, and gear, and felt secure. 7. Headlight is neat too we did take the bikes out in the evening time i felt seen and was super useful. . 8. I like that you can lock the bike with a key so it wont turn on but i also bought a bike lock for security.. ... ok. So i did need help putting it together but this is my first ebike and i just didnt understand the directions or the pictures. Once my dad helped they were assebled pretty quick. .. there are NO GEARS just 5 levels of assist and a throttle. So keep that in mind. If you dont use the assist its like riding a bmx bike from when I was a kid. Which is great on flat or semi flat road, gravel or dirt but steep hills.. you will need assist. If you are old like me. . i kida wished the battery was longer lasting it says 20 miles but we went farther than that on one charge and still have battery left Was a very reasonable price im sure if i spent a ton more it would have gears and a longer lasting battery but overall i am very happy with the 2 bikes. They were easy to use easy to ride great size folds compactly fast enough for my needs. They looked nice, and they were reasonably priced. I would recommend it!

This e bike is awesome!! I bought it for my soon to be 12 year old son for his birthday in December. He received it early due to making sure it worked properly in case I had to exchange it. It works great! I even rode it and I’m considering buying myself one. I have a go track stand up scooter that I love but this e bike is really cool. It goes 20mph.. the battery seems to last pretty well. I bought the basket off Amazon and just bought him the e bike helmet.

The Gotrax Z4 Lite has been a great mode of transport for me. Took 5 hours to assemble it up (it really isnt hard to set up) but it was a fun experience. It's quite heavy despite being portable and foldable but I dont mind that. The brake pads are a bit on the weak side; would suggest getting a spare. So far I've used mine for 2 months-ish, and it rides like a charm. Beats spending on Uber everyday if its a close commute. Dont forget to get a helmet (its been a lifesaver for me. TWICE!)

It’s a solid bike goes fast too so be careful when your riding cause if you pull the throttle it will launch and when you peddle as well make sure your hands are off the throttle and not peddling if you don’t want to accelerate goes far I use it to go to school and it’s a smooth ride battery lasts a long time too

best 20 mph bike i ever rode, compact, reloable and tires are sturdy. 4 stars for how hard it is to fold, maybe its bc of how i assembled it, lmk in the chat

Everything works perfectly the size the weight.this bycicle is awesome for students .

This bike is amazing it fold up it get you to point A to point B you can not go wrong with a bike like this I so glad that I purchased it with a great warranty Best Buy is the best !!!! No hands down

a lot bigger than I expected, but it's a good bike. It's important to understand its limitations. So far, it seems it could be used on flat pathways and roads, and most importantly, all are able to ride up hills, but the steeper the hill is, the more power it will take from the battery. So far, I can go up steep hills just using S1 and S2. Something to note is that opening the folding mechanism is a lot tougher on mine So far.

It's spectacular The battery is durable, well, depending on the use. I really liked it because if you run out of battery, it's not heavy to pedal.

This has been a great E bike! I have taking this on many trails. I have had a ball battery. Life is awesome and it’s easy to fold and put away or even to put on my bike rack.

Was looking for e-bikes for me and the wife to ride just to see if we liked them and if they would get used. Came across these and the black ones were on sale so we purchased 2 and so far they have been great. We have put several hundred miles on them and they have not slowed down yet. Would highly recommend for any first time buyers of e bikes

This is a great bike if you are not planning to ride for longer than 1 hour. The bike only has one speed and it is hard to pedal without pedal assist. So when the battery dies you better hope you're not far from your destination. Pedal assist takes getting used to I recommend just using the throttle because the bike will take off on you when it's in pedal assist mode. The brake pads rub on the brake disc so you can hear a wisk even after adjusting the brakes. I purchased it on sale and with Best Buy awards so it was worth the price I paid. But I honestly wouldn't spend more than $450 on this bike. Plus a spare battery is not available for purchase so getting a backup battery to ride longer is not an option. If you plan on riding to the train station to hop on a train then charge the battery at work then this could be a good option for you just try to catch it on sale.

My boy loves to be on his e-bike riding to school and to the park!

I really like it and enjoy it It was perfect fit to explore and have fun in the summer

Best purchase and investment I’ve ever made! Happy with my purchase

The item is NON returnable at Bestbuy and Customer Service from Gotrax is the worst. It took them 2 weeks to get back to me through email and they claimed that they can’t do anything about the issue and asked me to go to a bike shop to fix, which will cost me another $100-150. After I assembled the bike, both front and rear brakes were not working. front brake kept rubbing the brake disk, I tried several different ways to adjust but no luck. Rear disk keeps having the whistling sound when braking. The battery also has some issues without consistent generating power. I am so regret to buy this bike, now I have to stuck with a non working $650 junk.

E-bike is awesome great sale at Best Buy I bought on line while camping caught the sale on the last day impressed

Dishonest company. The bike SAYS it can go 20 mph - but the wrong wheel size is set in the software, 22” instead of 20”. My GPS app says I am going 18 mph max, due to wrong wheel size. I tried contacting support but they refuse to fix the issue or even to acknowledge there is a problem. Of course the mistake is good for them - they can claim 10% higher speed and range than reality and get the $$! It’s too bad - the bike itself is decent. The folding design works fine, everything is snug. Some other problems - some bolts had fallen out inside the packaging, the seat has no security bolt and can be stolen, no clip to hold the bike when folded leading it to unfold randomly while carrying unless I bungee cord it together.

Don’t buy this bike unless you want a headache and a potential waste of $500. Once you buy track from Best Buy you cannot return the bike. Go tray’s customer support is horrendous. I’ve had a non-working E bike since Christmas and I am still waiting on customer service to call me back or email me five days later. What a nightmare. I saw the reviews online stating that this was an affordable product, but very risky to buy due to the lack of support and it’s true. The bike had aI saw the reviews online stating that this was an affordable product, but very risky to buy due to the lack of support and it’s true. The bike had a password locked screen fresh out of the box. When I called Support to try to get the screen unlocked all the codes they gave me did not work all the steps they suggested did not work and I was told to wait for customer service to email me. I had to send videos, receipts, a description serial codes total nightmare. I am in the process of possibly reaching out to an independent repairman since Best Buy told me there’s nothing that they can do. I have to work with go tracks directly. Best Buy why sell a product that you do not service and that I cannot return. You guys are turning into total scammers. I spent over $2000 with Best Buy this holiday season and I’m gonna boycott your store because you’re doing business with shady companies. Best Buy do better. Both products my TCL tv and ebike were defective right out the box.