Customer Ratings & Reviews

I completely love the laptop it’s got a good speed graphics are very nice has a good space and very decent for the price. I use it for school and also for my husband’s business and let me add very nice screen

This is absolutely the most enjoyable laptop that I've ever owned. I will start out by saying that my budget didn't include purchasing such a nice laotop, but I was able to acquire it as "open box". Make sure to keep an eye out for these deals. In fact, every "open box" purchase I've ever made at Best Buy over the years, has been absolutely pleasurable. I don't regret any of these purchases. I was hoping to get a 9th or 10th gen laptop. I was using a 6 i5 6th gen model and it would no longer keep up with what I needed. I was really needed to move to Windows 11 but that required an 8th gen model, I believe. That's when I came across this beauty. Once looking at the details of this model, I noticed they had an "open-box" link where you add it to your cart. I was ecstatic!! I thought an i7 12-generation model was only a dream for me. However, this dream became a reality with open-box pricing. I did have to drive an hour away to pick it up at a different Best Buy, but oh, was it worth it. Upon opening it, it didn't appear to be in "Satisfactory" condition, it appeared to be BRAND NEW. It was in the original HP box, with all paperwork and accessories. It did NOT appear as if it had ever been used at all. I, of course, was doing my best not to drool on it as it was absolutely beautiful. When I got home and played around with it, I decided to upgrade it. I immediately upgraded the memory to 64GB (2x 32 GB modules) and installed a 2TB m.2 drive, both of which were purchased at Best Buy at great prices. When I open the laptop, it immediately cuts on, recognizes my face, and logs me into the desktop without typing a password or pin code. In fact, I set up my wife an account on this laptop and when she's looking at it, it recognizes that it's her and logs in as her. Windows 11 has some really nice features. Overall, this is the fastest, nicest, and most beautiful laptop that I've ever had a chance to use. Even when working, I had been given 9th and 10th generation equipment to use while onsite. However, there's nothing as nice as this 12th generation. I'm sure you'll enjoy it as much as I have! Your friend in Virginia

This is the best computer I have ever owned and I have had many many computers. Every thing about it is top notch. The speed is so fast it is unbelievable, it will boot up in less then 30 seconds and it will launch a program like excel or word in the snap of a finger. The computer screen is so clean and vibrant and the touch screen works a lot better than the last two computers I have owned. I have it connected to a 32" monitor via an HDMI cable and it maxes out the monitor resolution at 2560 x 1440. It just looks so real. The picture below, of the monitor screen does not show the full " Real Life" of how bright and clean the display is and the signal the computer is sending to it.

The HP-Envy 17.3" Laptop - Intel Core i7 -12GB Memory - 512GB SSD - Natural Silver was purchased as an open box item on 10/18/22 for $734.18 I figured that it was a display item which I have done before with good results. I started set-up on 11/05, and continued with 32 update downloads, deleted unwanted programs, and downloaded other wanted programs. Set up security program 11/13 + 11/14 and registered product with 10/18 date. HP warranty showed start date as 08/16/22, and end date 08/15/23. The order showed an open box condition when purchased was "Excellent" in the order details. I called Best Buy Support and found out it had been a return that was brand new and reset to factory specs. Checking the box it came in I found a small label about 1" x 2" that states: "This unit is a floor sample, returned, or reconditioned product. Full Manufacturer Warranty text is available upon on request." I asked Best Buy to honor the full 1yr, and they let me know to "dispute" the warranty on the HP site. They also wanted to sell me on a warranty $49.99 up front for the 1st month, and the $14.99/mo for 3 years. That's $169.88 for the first year, and $359.76 for the next two years for a total of $529.64 or 72% of the item cost. I politely said: no thank you.

Excellent quality and pulls the internet strongly. Excellent laptop, fast and easy to use. I recommend it.

This laptop with touchscreen is wonderful it's very easy to navigate. And this keyboard that allows you to work in the dark because you can switch on the keyboard lights. It's worth every penny.

Love my new HP Envy, large screen....very fast, easy to maneuver.

Fantastic laptop great picture quality! Touch screen is super responsive. Speakers are crisp and clear too. I used it to run stream labs, works efficiently enough to multitask while running slobs.

I love it! As a homeschooling family, I needed something to keep our curriculum stored safely and have easy access to printing. I love the number keypad and the large screen.

I love the screen size and touch screen feature. My next purchase will be an HP monitor to connect to it!!!

Very speedy with a nice screen, responsive touch and decent sound.

Best of The time : quality /size/easy to use /good price.

Really nice laptop with top notch speed and quality.

HP products never disappoint! Sleek design. Great product.

SUPER DIFFICULT getting trackpad to work with hp envy/synaptic/microsoft ALL dropping the ball on easily accessable drivers that MAKE DEVICES WORK! other then that, this is Amaze-balls hardware. If it had 'gaming' in the title it would be 1500 more. If it had a pic of an apple, it would be $2500 more.

Absolutely hate it thinks constantly crashes you can’t set it up without Ethernet and doesn’t even have an Ethernet port so you need an adapter touchscreen doesn’t work and the graphics card crashes the pc

F running slow after 3 months no good I don’t have anything else to say no good keys stick blue screen Thank you

Having a few issues when i try to print. I dont really like this computer

I love the size of the screen. Makes it easy to view multiple tabs at once. The keyboard is so soft I enjoy typing. The backlight funtion comes in very handy at times. The system generally runs smoothy. I use alot of programs for work amd have many of the running simultaneously without any issues. Battery life is also acceptable. I am always on the laptop connected to the power so I might be underestimating the battery life. Oberall, a great buy. I would definitely recommend.

I've been using this laptop for a couple of weeks, and it's really great! It's basically the updated version of my previous laptop, and it works very well for what I need. It's fast bootup time and processor speed is great, graphics are an upgrade as well. I don't really like Windows 11 though. I'm sure it will get better as I get used to it, but right now it's hard for me to find things. Setup was easy and fast, it was up and running very quickly. It's also lighter than my previous laptop, which is perfect for me. I love having the big screen with a smaller case and lighter weight. I got this on sale for a wonderful price, I had been watching this product for a while, and it was several hunderd dollars lower than list price. I definitely recommend this product! (Full disclosure: I am a multiple tabs open on the browser plus other resource-hog applications running at the same time kind of user. So far, no issues at all)