See more imagesJackery - Explorer 2000 V2 Portable Solar Generator + 2 x 100W Solar Mini Panel (2042 Wh Capacity) - Black
- Model:
- JE-2000D/JE-2000D-BD
- SKU:
- 12494635
See more imageswould recommend to a friend
JerryC Posted
Exactly what our family needed for extended road trips to run a refrigerator and microwave plus any other charging of electronics! Excellent build quality and the ability to use as a UPS in the house during a storm is a great feature. Would certainly recommend the Explorer 2000 V2 if you need a portable and versatile travel and home power source!
This review is from Jackery - Explorer 2000 V2 Portable Solar Generator + 2 x 100W Solar Mini Panel (2042 Wh Capacity) - Black
Seamus Posted
Best Buy will not ship the entire bundle. Received just the Explorer 2000v2 without the solar panels or extension twice. Only offered option was a full return as they could not include the items paid for.
This review is from Jackery - Explorer 2000 V2 Portable Solar Generator + 2 x 100W Solar Mini Panel (2042 Wh Capacity) - Black
Posted
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your Best Buy order.
We understand how frustrating it must be to receive only part of your bundle—not once, but twice—and to not be offered a proper resolution. Please know that this does not reflect the standard of service we strive to provide.
Although Best Buy handles fulfillment for orders placed on their platform, we are more than willing to assist you directly. If you’re still interested in receiving the missing solar panels and extension cable, please reach out to us at hello@jackery.com with your order details. Alternatively, if you've already returned the product, we’d still like to ensure your concerns are properly addressed.
Your satisfaction means a great deal to us, and we appreciate your patience and understanding.
If you have more questions or need help choosing the right setup, feel free to contact us at hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM – 5 PM PST) — we’re always happy to help!
Warm regards,
Jackery Customer Support
<img src="https://s3.amazonaws.com/stratos-logos/logos/Jackery.jpg" alt="Jackery" title="Jackery" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Michael Posted
Product did not come with advertised bundle, and I can see I’m not the only one this happened to!
This review is from Jackery - Explorer 2000 V2 Portable Solar Generator + 2 x 100W Solar Mini Panel (2042 Wh Capacity) - Black
Posted
Dear Customer,
We’re very sorry to hear that your product did not arrive with the full advertised bundle — and we completely understand your frustration. This is absolutely not the experience we want any of our customers to have.
It appears there may have been a fulfillment issue, especially if multiple customers are reporting the same problem. While this may have occurred through a third-party retailer, we would still love the opportunity to help make it right.
Please reach out to us at hello@jackery.com with your order details, and we’ll be happy to assist you further. Your satisfaction is very important to us.
If you have more questions or need help choosing the right setup, feel free to contact us at hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM – 5 PM PST) — we’re always happy to help!
Warm regards,
Jackery Customer Support Team
<img src="https://s3.amazonaws.com/stratos-logos/logos/Jackery.jpg" alt="Jackery" title="Jackery" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />