Customer Ratings & Reviews

The Lexie Lumen Hearing Ads have made a huge difference to someone who didn't realize the extent of their hearing loss. In the box are the hearing aids with RIC wires, charging case, batteries, charging plug and cable, various sizes/styles of silicon domes (4 sets), slim tubes (4 sets, various lengths), brush, measuring tool to find the correct tube size, quick start guide and user manual. Setup is straight forward based on using an Android phone, to get started install the Lexie app from the play store. First step is to make an account and provide basic user information, then the app walks through the setup process. Next the app guides you through tube length determination, battery installation, and pairing to a Bluetooth device. Once paired, and after placing the hearing aid domes in the ear, the app initiates a baseline hearing test, by responding via the app as tones are heard through the hearing aid. The app configures the hearing aids based on your level of hearing loss and setup is complete. The app is very user friendly, with a large font, easy to select options, and high contrast selector buttons. From the app you can see battery status for each hearing aid, Lexie shop to purchase replacement items, user profile, default environment settings and volume adjustment. The environment settings are: everyday, noisy indoor, outdoor, music, telecoil, and companion mic (the mic can be purchased separately via the Lexie store). In addition there are separate screens for "my hearing aids" to perform a hearing check, see results, see program history, manage hearing aids and get information such as the serial number. There is a section for rewards, however I cannot get this work, plus options for video call support, and help. It took a couple of tries to find the most comfortable ear domes, the first set I tried fit but made my ears itch, I went down one size and had no issues. It took a few days to get used to wearing them and I experienced some discomfort at first when wearing my glasses. After a week of consistent use the discomfort has reduced and I can wear them all day comfortably. A few things to navigate for first time users, when using cell phones or headsets there is feedback, so I had to change the environment setting to Telecoil and that eliminated all feedback. Based on the hearing test, my hearing is just under normal for high pitched sounds, a bit lower for mid-range, and almost 1/4 down the graph from normal for low-pitched sounds. When using the hearing aids in noisy environments I can now carry on a conversation and hear those close by much easier. I've found a huge improvement in the sound level I watch TV at (according to my spouse), the ability to carry on a conversation while out in public, improved sound sharpness, and no longer require someone to be looking at me to know they are speaking to me. Overall I think this is a great product, it saves me the hassle of doctor visits and allows me the flexibility to adjust hearing support based on environment and need.

Not knowing for certain I needed hearing aids a few years, yet after multiple family members joked about my hearing I decided to go to an audiologist, who confirmed much of my higher frequency hearing has been impacted. They recommended a $7,500 set of L/R hearing aids, not covered by insurance and too steep for out-of-pocket. Seeing there are now a couple of players entering the OTC category I was tempted. Originally thought the Apple AirPods would suffice (and they often do) but sometimes feels disrespectful if others don’t know I’m using them as low-cost aids. The Lexie Lumen I have to admit I’m very impressed with. It was a little more involved trying to figure out the batteries, tubes, cups and sizing charts. Fortunately the Lexie app conveniently and simply walks you though the entire process, and culminates in a series of tones played out at different frequencies and volumes for a seemingly detailed and accurate hearing test. While not perfect, there are a few improvements I’ll suggest in the cons section, but for the most part, being able to hear movie dialog and pay attention to the actors instead of reading lips and closed captions makes the world more sonically enjoyable for me. Pros + build quality + compact size + premium packaging + App steals the show, invaluable + includes 24 Rayovac Xcell 312 batteries + battery life is better than expected + accessories, tips, cups, tubes, storage and cleaning cases Cons -Can’t use AirPods with them -Doesn’t receive music over bluetooth (yet??) -Music Environment setting makes hissing sound Conclusion *After experiencing some level of hearing loss in my mid 40s (not surprising after a few hundred rock concerts) it seems to have progressed into my 50s. I’d grown accustomed to using closed captions while also boosting the center channel for dialog enhancement. Previous to the OTC hearing aid category I refused to spend over $5k since I’ve been able to get by for the most part, but now that OTC are available in the sub $1k segment, if you have any loss at all, the barrier to entry is much less what it previously was. With the category now accessible for mild to moderate loss I’m a buyer. Recommend : Buy

I'm overall very impressed with the hearing aids, apple app, and customer service! The box that the hearing aids come in has a nice premium look and feel. This doesn't feel or look like a cheap product. In the box they provided a nice carrying case for the hearing aids when not in use. They also provided lots of batteries, different adapters, cleaning brush, wax guard packs used to remove water from hearing aids, and cleaning wires. This definitely felt like a complete kit to get you up and running with these hearing aids. I really liked that they provided everything to get setup and provide the care for these hearing aids. The hearing aids themselves are small and very light weight. Each hearing aid has a volume rocker and a button to change listening environments. I had a little trouble trying to adjust the volume while wearing them. I have fat fingers and buttons a little small. However, you can just open the app and make the adjustments. I did the sizing to make sure I got a proper fit into my ear. Then I followed the instructions in the app to get them setup for my use. I got a little frustrated with the app because the process is slow getting them setup. I'm impatient and with this setup you need to just be patient as the process is necessary to get the hearing aids setup for your usage. I realized this after it was all setup and really appreciated how well thought out the app was to make sure you have a good experience with the hearing aids. After I got everything setup the hearing aids functioned very well, and I was able to hear things that I couldn't before. The app adjusted the hearing aids for my specific hearing loss, which was why it took longer time to setup, but it's totally worth it. These are very comfortable to wear and forgot at times I even had them in. The different listening environments does make a difference and are worth playing around with. I'm not sure how long battery life is as I'm still on the first set of batteries after a few hours of use. They do provide a lot of batteries so you should be okay for a little while. When setting up the app I did provide my phone number. Today (a few days after receiving the hearing aids) I got a call from customer service. I wasn't able to answer but they voicemail said to give them a call if I needed assistance with the hearing aids. This was a nice touch in my eyes, they seemed to genuinely care and wanted to help if you are having issues. In the app they also offer video call support, overall, really nice as they want to help. My overall experience with the hearing aids has been awesome. If you are looking for hearing aids, I would recommend checking these out or at least the brand.

Opening the box I was surprised by the premium packaging and all the accessories that came with it. It came with plenty of batteries. A small heavy-duty box that contains the Hearing Aids. Plenty of adjustment accessories for your fit and liking. the Hearing Aids comes with a simple setup and directions that are easy to follow. You do have to download the Lexie app. After that was downloaded I followed the simple and easy setup through the app. It helps you understand the setup, parts, and controls. After taking the hearing test it will adjust to your fit and needs. It took about 15 minutes to do this. The audio you receive will be based on your test results. The sound was clear and crisp. I noticed a difference with sounds that were further away. Being able to adjust the sound for different environments from the hearing aids themselves is what helped me. You will hear conversations clearly. Even the background sounds will have a slight amplification depending on your settings. I did have to turn my settings down from the setting offered to me. I did experience a small echo at the end of certain sounds. Yet, that may have been due to certain pitches and vibrations. It wasn't noticeable 99.999% of the time I used the hearing aids. You can kind of notice the hearing aids if you look hard enough. Yet, they are small and may not be noticed at first glance. I do know the app also provides costumer service. In case you run into any problems. The only negatives would be you can't listen to music over the hearing aids when its paired with your phone. It has the app which is required to setup. So you need a device to install it. Also, since the app is required for setup that may turn some people off. Overall the sound enhancement has been great for my experience!

Lexie Lumen OTC Hearing Aids I have been using hearing aids for a few decades now. I am no expert and do have a lot of experience with different varieties of hearing devices but I will say, first off, that I am very impressed with these hearing aids. There are different types of hearing aids and now a range of prices for them to fit most budgets. I have tried in-the-ear aids, behind the ear models, high priced versions with testing by an audiologist for thousands of dollars. I like the in-the-ear for their size but the behind the ear is more practical. The Lexie models I am writing about are behind the ear models. When the aids I arrived I was anxious to try them. Available and I think required is a decent app for the iPhone or the Android. After downloading the app and powering up the hearing aids, the app runs some sequences to test my hearing ability in both ears. Once the test is complete, the aids are configured for my hearing. The app has the ability to control volume and hearing programs to suit the environment I am in. There are also buttons on the aid to control, as well. In my opinion, the hearing aids will satisfy anyone who has mediocre hearing ability or less. In my opinion, I think they are fantastic and would recommend them to others.

These hearing aids were very easy to fit and set up. The sound quality is clear, background noise is reduced well, and they are comfortable to wear for long periods. The charging case is convenient and the battery life lasts all day. A great value for OTC hearing aids.

I have real bad tendonitis in both ears, I am a veteran and I had a lot of bang and a lot of boom go off around me and my hearing has only deteriorated, in my opinion, over the last few years and they've been recommending hearing aids for years. Most recently I came across these little guys and I decided I would go ahead and give them a try and there is a lot to love here. First of all, the design and the look make them seem more like earbuds than hearing aids, and I'm a little bit of a self-conscious kind of a person. I don't like people knowing that I have a hearing problem. Feel like they treat you different. But the next thing to love is how fantastic these little guys are. I don't know if it's by design, but the app that comes with it just gives it that little more appeal that it's more headphones than hearing aids, the Bluetooth pairing is awesome and keeps everything in perspective. Perspective. It doesn't even feel weird to wear them all day and I clocked their total charge time of about 12 hours until I needed to charge them. I highly recommend these for younger fellows who might be a little self-conscious and don't want people to know their wearing hearing aids. Amazing! Sound and fun. Fantastic aesthetic design.

Proper hearing aids used to be really expensive but in 2022, there are now some more affordable options that fit well between using your wireless earbuds as "hearing aids" and using expensive, audiologist prescribed ones. The Lexie Lumens are one of the first entries into the OTC hearing aid space in 2022 and they are pretty good! The packaging reminds me of buying some nice tech - like TWS earphones. Inside the box you'll get a nice case, plenty of batteries, a drying case, different tips/tubes, cleaning tool and sizing tool. The first thing you'll want to do is download the Lexie app available on iOS or Android and simply follow the instructions. You'll answer some questions, use the sizing tool to find the proper fit, and put the batteries in so you can do the hearing test. The hearing test is a key part of making the Lumens work. It will test both your ears with a wide range of low to high frequencies and you'll tap a button if you can hear it. It made me realize that I had more lower-frequency hearing loss in one of my ears than I realized! After completing the test, your aids will now be programmed to boost the sound levels appropriately. I think they're pretty small and they seem to work very well. They are very sensitive (reminds me of condenser mics on my computer) and can allow you to hear whispers from a room away. Remember to change the different sound profiles so you can save your hearing. They are sensitive and can really amplify sound, so going to a suddenly loud environment can result in some discomfort, at minimum! The app is nice and straightforward, allowing you to see change the Environment profile, adjust volume (individually or separate), get help (I heard they're great!), and check your battery life. There's a rewards program that will trade your "engagement" for "points" to spend in their store. I didn't try this, but it seems like you could buy some supplies like more batteries or something. Overall I think these are a great alternative to those who need real hearing aids, but have struggled to pay for audiologist prescribed ones. They are MUCH better than just trying to use your "Airpods" as a hearing aid. The fact that they can zero in on your hearing weaknesses and are pretty unobtrusive are a plus. Note - in the photo, they seem to be pretty visible, but my ears do stick outwards. Ears that are flatter along the head should effectively hide the "body" of the Lumen. The only cons I can think of are: --Initial set up may be difficult for those not "phone-savvy" --Initial set up (inserting in ear after inserting batteries to start hearing test) resulted in some high-pitched, loud feedback. I could only proceed after cranking the volume buttons down. --Non-rechargeable batteries. Replaceable, rechargeable battery modules would have been best, but these "cheap" disposables are OK and should provide decent battery life. They are small and I could see people dropping/mishandling these instead of getting them into the small trays where they belong. Also, one of the new batteries actually seemed low since the right hearing aid started saying "low battery" about 15 minutes after use!

Great product for moderate hearing loss. I don't think the lack of disposable batteries is a deal breaker depending on your lifestyle. I don't wear my hearing aids at home. No Bluetooth steaming though, so keep that in mind.

I received these hearing aids less than two weeks ago. At present I am very happy with them. Their support service is so helpful.

Since this is my first pair of hearing aids I'm still getting used to them. I was disappointed that they are not rechargeable... I was confused when ordering.. too much background noise..which is the main reason I wanted to try hearing aids... So I guess I'll use this set as a stepping stone tons better pair

Lexie should provide a case to house the hearing aids with the desiccant. Also, the app should show the appropriate percentage of battery power remaining.

Quality is good and increased hearing power also have noise reduction

Great hearing aids!! Purchased them for tinnitus and some hearing loss and they work great. Got them on sale and if you need hearing aids and are on a fixed income like me, I highly recommend them.

These hearing aids work better than the more expensive ones I just leave at home now !

My son got me the Lexie Lumen to evaluate. I have had moderate hearing loss for several years and was tested by my ENT last year. She advised me to get “amplification” but I was reluctant to do so on my own. The packaging of the device was professional. The box contained 24 batteries, cleaning tools, a measuring device, three sizes of slim tubes and 5 different pairs of domes to customize to individual preferences. This was my first experience with hearing aids and I had a difficult time getting it assembled and fitted. The instruction booklet suggests getting help from another person and I recommend that. The first step, for example, is to measure your ear for the proper length of the slim tube that leads from the hearing aid to the dome that goes into the ear. Without help, I had to take pictures of the side of with head my cell phone to read the gauge on the cardboard fitting tool placed over my ears. The instructions were well written, but the drawings in the booklet would benefit from photographs instead of drawings. The animated graphics in the app were clearer, but I didn’t download it right away (a mistake). There are five sizes of silicone “domes” or ear buds that fit on the end of the slim tube, but I started using the skirted dome that came as the default. Again, I never used hearing aids before and was always uncomfortable with ear buds for listening to music, so this required some adjustment for me. Once I got the devices installed on both ears, there was a connectivity issue getting the phone to pair with the devices, but I restarted the program and was able to go through the check-in process and a hearing test on each ear that gave results on a graph compared to normal people. Each device has buttons to control the volume and an “environmental” button featuring 6 different scenarios (everyday, outdoors, indoor noisy, music, telecoil (to connect with a cell phone) and companion mic (which requires an add-on that I do not have). Controlling the volume and environment with the buttons on the device takes some practice, but the app is far superior and easier to use, allowing volume control of each ear separately or together as well as selecting the appropriate environmental setting. I controlled both ear volumes together because the hearing test did not reveal dramatically different capacities in each ear. The devices are very inconspicuous and would be nearly invisible with longer hair styles as they sit high behind the ear. The thin, clear slim tube that loops over the ear and into the dome sitting in the ear canal is visible, but unless someone is looking for it, it is relatively unobtrusive. Once I got the hang of it, installing and removing became easier. After a couple of days of use I also switched to more a traditional dome that was more comfortable. The amplification provided by the Lexie was immediately noticeable. My hearing loss had been worse at high pitches, so with the devices, I became aware of the sound of my shoes scraping the floor or other adventitious sounds. After a few adjustments to the volume, the effects were better controlled so the high pitched sounds were normalized. My family noticed the difference immediately. I said fewer “huhs?” and asks for repeats. The environmental control for “noisy indoors” is particularly helpful in restaurants or when TVs or fans are on. It seems to work by subduing high pitched background sounds or what I would call “din.” The “music” environmental setting is also a favorite as it really does make the sound of music more vivid. In terms of storage when not in use, the booklet recommends opening the battery window and storing the device in an airtight container with one of the dessicant tablets provided (two came in the box). The instructions also advise cleaning the slim tube weekly by running the cleaning wire provided through the tube to remove any wax or debris. I am pleased with the product. This is my first hearing aid, so I cannot compare it to other products. I note that a number of manufacturers, including Lexie, make rechargeable models, which would be a small added convenience at a higher price, but other than that, I cannot think of a feature that should be added to a device of this class.

I bought this for my dad and it was happy for it he can here clear and it is easy to adjust the volume, highly recommend

The Lexie Lumen hearing aids fit well. They are small and lightweight. Wearing them all day didn’t cause me to have to adjust them throughout the day. I don’t notice that they are in. That’s saying a lot since I wear glasses. I didn’t run into any problems over a period of 7 full days wearing the hearing aids with my glasses. If you are worried about the ear pieces of your glasses causing problems with them, don’t worry as I didn’t have any issues. I also had multiple conference calls while wearing them. My headset on with the hearing aids in wasn’t uncomfortable and I was in one-to-two-hour calls without a problem. You get multiple sets of tubes and multiple sets of tips, so you shouldn’t have any problems finding the combination that works best for you. Battery The hearing aids use size 312 batteries. They come with 24 batteries. So far, the battery in each of them are still running. With Bluetooth built-in to them, and that being on, didn’t cause a drain on the batteries. 7am to 11pm for 7 days and I’m still running on the original batteries. The one thing I would like to see changed is the way you power off the hearing aids. In order to power them off, you open the battery tray. I would be nice to have a switch to turn them off. The problem I ran into with this is that when I pick them up in the mornings, one of the batteries would fall out of the tray. Not that big of a deal, but as the size 312 batteries are small, I found myself hunting for a dropped battery. Sound quality Sound quality is nothing short of amazing. These are so much better than my previous hearing aids. I still have the ones I was previously using from a different manufacturer, but I will not be going back to those and will only use these now. It took me two days to get used to these, but Lexie says to give it two weeks. After two days, I didn’t notice the electronic enhanced sound as being that. With my previous hearing aids, it was always noticeable, but not with the Lexie hearing aids. App/features Lexie has an app that you use to run a sound test so the app can setup an audio profile for you that works best for your hearing loss. It took only a few minutes to get through the test. Once that is done, you can adjust the volume and set different profiles based on your environment. Currently there are six profiles. The profiles can be selected with the push of a button on the hearing aids if you need to change profiles but don’t want to do it through your mobile device. The app will also show you a power indicator for each hearing aid as well as get remote expert support. I’m pleased with what Lexie has here. I’ve tried several brands in the past and the Lexie hearing aids, by far, exceed all of the hearing aids that I’ve tried over the years. I don’t think anyone will go wrong with these. I can’t recommend them enough. Well done Lexie!

Good price, and support. I’m surprised at how much help they are considering the cost .

I didn't like the quality overall. I ended up with the Jabra which had more adjustments for environment and a much better warranty.