Customer Ratings & Reviews

I was hesitant to spend more on this unit, but I’m really glad I did. Installation is definitely a two-person job, but once it was in, it has been excellent. The biggest difference compared to older window AC units is how quietly it runs. Instead of the constant “jet engine on, complete silence off” cycle, the inverter compressor adjusts smoothly and just fades into the background. My bedroom stays at a consistent temperature all night, which has made a huge difference in comfort. Choosing the right BTU size for the room was also important. It’s powerful enough to cool the space without short cycling, and the LG app makes it easy to set schedules so the room is always the way I like it before bedtime. It also seems very energy efficient. Between the lower electricity use, quieter operation, and better comfort, I think it’ll pay for itself over time compared to running an older or oversized unit. If you’re on the fence about spending a little more for an inverter window AC, I’d absolutely recommend it.

The sound is very minimal from these air conditioners, WAY better than my last ones. The app is easy to set up and use and it’s nice to be able to control them when I am not home. They also look very sleek.

Good quality and easy to operate best choice made by me

Honestly the build quality is good, the sound isnt overwhelming and it cools a 14×14 bedroom very very well. Plus, it is very simplistic to install!

Super cold, quiet and efficient. I keep it at 72 and it cools my entire floor in an hour.

very quiet and smart. Good temp sensor. Best window AC ever!

I received the product and the box is very damaged. It's like used. The lock on the air vent was damaged. The ac is very heavy and I am on the 3rd floor. Unable to carry it alone to be able to change

I received a damaged unit. The box was damaged and not sealed. The AC housing was dented and warped. The Best Buy Total Tech installers took photos and said they would report the issue, but installed it in the meantime. I want to return this damaged unit and receive a replacement, but am having difficulty arranging this service with Best Buy.

I recently purchased the LG 12,000 BTU Dual Inverter Smart Window Air Conditioner from Best Buy, and it has exceeded all my expectations. This air conditioner is a perfect blend of advanced technology, energy efficiency, and user-friendly features, making it an outstanding addition to any home. First and foremost, the cooling performance is exceptional. With the 12,000 BTU capacity, it cools my large living room quickly and maintains a consistent temperature even during the hottest days. The dual inverter technology is a game-changer, ensuring efficient operation while significantly reducing noise levels. It's so quiet that I hardly notice it's running, even at higher settings. One of the standout features of this air conditioner is its smart capabilities. The integration with LG's ThinQ app allows me to control the unit remotely from my smartphone, which is incredibly convenient. Whether I’m arriving home from work or already relaxing on the couch, I can adjust the temperature, fan speed, and mode with just a few taps. It also works seamlessly with Amazon Alexa and Google Assistant for voice control, adding an extra layer of convenience. Installation was straightforward, thanks to the clear instructions provided. The unit fits perfectly in my window and feels secure. I also appreciate the energy efficiency of this model. The energy saver mode and dual inverter technology help keep my electricity bills low, which is a significant plus. The design is sleek and modern, blending well with my home decor. The digital display is easy to read, and the control panel is intuitive. I also like the variety of modes available, including cool, fan, dry, and sleep mode, catering to different needs throughout the day and night. Finally, I must commend Best Buy for their excellent service. The purchase process was smooth, and the air conditioner arrived on time and in perfect condition. Their customer support team was knowledgeable and helpful in answering my questions, ensuring I made the right choice. Overall, the LG 12,000 BTU Dual Inverter Smart Window Air Conditioner is a top-notch product that delivers on its promises. It's efficient, quiet, and packed with smart features that enhance convenience and comfort. I highly recommend it to anyone looking for a reliable and advanced air conditioning solution. Five stars!

Honestly probably the most quiet and best performing window AC unit I've ever had. Bought two of these to cool my two floor townhouse this summer. Left the unit on it's lowest setting most of the time and got the job done no problem. Do note these units are longer than most other units, depth-wise, and very heavy. Also the wifi/web app is actually pretty decent as well, had no issues setting schedules etc so there is that. Having controls on the front, compared to my old 'smart' frigidaire units, was also a plus as my cats couldn't accidentally power these off.

Works great, very quiet, Cools very quickly, bought the unit in addition to our central air. My wife has MS and with temps staying over 100 for weeks on end, it helps get the central air where it is comfortable for her.

This is the answer. I obsessed for WEEKS about what AC to buy. This is quiet and effective. Feels like central air. I couldn’t recommend more.

I only had this AC for 2 months and so far, so good. It's easily the quietest AC I ever owned. It also has some nice features such as, sleep mode which, gradually rise the temp by 2 degrees ever 1/2 hour. This is good so you won't get too cold a night. There's a normal timer as well. Another nice feature is you can shut off all the AC lights (i.e, temp. fan speed, mode and etc.) keeping the room dark.

Love how quiet and cool it gets 10 ⭐️ I would recommend to anyone looking

Cannot believe how quiet this is -- on #1 or #2 fan settings you can barely hear it six ft away. First AC you can leave on while you sleep. AND supposed to be 30-40% more efficient. Only drawback is weight, about 63 lbs, but held OK in the window. I did put a rack under the unit to make sure it didn't fall during installation. Great shipping too!

Easy to install, the remote is easy to use and works well even outside of the lanai where the AC is installed (about 60’ from the unit). It keeps the lanai comfortable enough to enjoy even during the heat of the day. At about $100 more than a lot of other brands that are 8000 BTU, I’m still undecided if it’s a good value. If it lasts a few years and it is as energy efficient as they claim then I’ll consider it a good value. The last one we had from another well known brand only lasted a year and it wasn’t exactly a high performer.

Very quiet and sleep mode works well. It cools very fast. On lower speeds and sleep mode it is far more quiet than any window AC I've ever heard and I can easily sleep with it.

Silent, great on the energy bill. Easy to assemble. I bought 3, and 2 of them came with Broken vents though even though I picked them up in the store.

The LG - 340 Sq. Ft. 8,000 BTU Smart Window Air Conditioner was an excellent. It it easy to operate and is extremely quiet. The only problem is that I cannot get the Wi-Fi to connect after numerous attempts.

this is our 2 lg a/c. They work good and they are quiet.