Customer Ratings & Reviews

Let me start off with Delivery and installation . Great technicians and Delivery. Trying to connect this to wifi really sucks took about an hour and a half to get the washer to connect to the LG app. There was lots of tiers and hair pulling out. Finally after a hour and a half it connected. Then it was time for the dryer. It's been about 18 hours of trying still it won't connect. I know I'll have to call tech support tomorrow. I really debated just returning them because of how frustrating it is. Lots of tears I mean a lot of them. There are no videos and search engine turns up with no help except everyone with the same problem as me. I decided after countless hours that I would just use the 5.8 washer."I'm so happy I did!" I washed two king fitted sheets two flat sheets and four king pillow cases. " Amazing " So easy and user friendly. They washed beautifully. Then time to dry them. Drying the double set of king sheets was amazing. "we all know fitted sheets ball and everything inside them is still wet." Not in this case everything was dry I mean everything.. I could not believe it this is amazing.. If you are looking for an amazing washer and dryer this is it . Look no further. If you are buying this to connect wifi run away.. you will be bald from tearing your hair out and you will cry just out of frustration.. LG should have waited to launch wifi until there app was complete. They really don't make it user friendly and I am a technical person. I understand computers And very Tech savvy. Needless to say at least the washer is connected to the app.

Can’t begin to say enough about this washer and dryer. It’s like having The Maybach version Of laundry appliances. The quality is outstanding. The units themselves are beautiful. My clothes come out better than they ever have with any washer and dryer that I’ve ever owned.

Very large! King bedding fits easily. Water saving, nice sturdy soap cups. Be sure to measure your doorways! It was only 1/2 inch wider than our outgoung washer but barely fit.

Installation was quick and easy. This washer is so packed full of features, it makes laundry a joy instead of a chore. When it’s connected to the LG app, it is even more handy. LOVE the large capacity also. This unit washes my laundry in a fraction of the time of my old one. Looking forward to purchasing the pedestals! This washer’s pedestal is its own mini washer for small loads or delicates.

It's an excellent washing machine!!! It reminds me of a space ship. It looks like you can just step into it and be transported thru a wormhole. It's beautiful!!!

New 2k WM flooded causing damage to baseboard & walls. 1.5 hr on phone w LG sent a guy who ordered part & came a wk later & took WM apart and new part was broken so left house a mess with parts & now another wk to wait. 3 wks! Damaged House! Brand new $$ washer. LG sucks. Product sucks. Warranty service sucks. Beware! I couldn’t even write all the aggravation, rudeness & inconvenience—and i NEVER write reviews.

The very best wash and dryer. You have great preset programs including normal, towels, bedding, sanitary, allergen. You can pre-wash, extra-rinse, adjust water temperature and strength of spinning. You can also do a fast program like 30 min. I think you can also make your own program but i have not tried this feature yet. They look nice and are an upgrade to my laundry room. I had the smaller version that was great but moved out of State and the machines helped me selling the old home. The larger version allows a larger load and less frequent use, that saves energy and water. If load is small, it calculates needed water volume. Cleaning machines is easy. For the dryer, cleaning the filter is a breeze and I do every time I add a new load. The clothes come out clean without soap stains or anything. Towels are fluffy. I had to wait to get this one for the new home because they were out of stock and it was really worth it.

This really is a great washer. The capacity is unparalleled (key feature with kids/pets) so bedding is no issue. Even more importantly, the wash comes out *clean*. Other features, like the WiFi connectivity are a nice bonus, but not essential. Two small nits to pick (but by no means worth taking a star): 1. The sliding door on the top that covers the soap dispenser takes a bit of folding space. 2. Would be nice to have a persistent light/indicator that the lid was finished on the washer itself. (Could go off after door is opened.)

So far so good! Previously had a LG front loader and did NOT like the MOLD that would develop around the door - so turned that in for whirlpool top loader. Forget top loaders with no agitation stick in the center. Useless! So here I am with this new LG top of the line. I must say it washes extremely well - yea that’s important :) and if u connect it to wifi you’ll get notifications of cycles finishing or you can simply start a wash right from the couch - if the washer is loaded and ready to go of course. The door seal in this model is definitely an improvement BUT just in case I leave the door opened after each wash to dry out. The size of the tub alone is worth the price. Large bed spreads no problem. Throw Carpets no problem! So far highly recommend!

I absolutely love this washer and dry set!!! It is bigger than a regular sized set. We purchased this because we have opened our first Airbnb and I wanted a set that would wash large volumes without having to get a commercial set. I love the fact I can wash a king size sheets, blanket and a small throw all at the same time! My husband works in the dirt and mud daily, he wears carhartt pants so you know that material is ruff and durable and I stuffed it as full of his muddy clothes as I could just to see how well it cleaned and I was not disappointed! No mud or dirt in sight. Saved me so much time!

This is my 5th LG front loader washer in the last 20 years. (We run one 16 hours a day 7 days a week, so they wear out and have to be replaced every 5 years or so). I love the capacity, and as always the degree of control the variety of cycles and settings provides. I am so used to the older designs that it took a bit of getting used to the controls being on the door which opens, and the soap etc dispensers being under a door in the top rather than in a drawer. So far that would have been 5 stars But the unit is causing water hammer when it runs (the valves are opening and closing too fast), unlike 3 previous LG washers, but like the lower end one we bought for our kids' college apartment 10 years ago. I don't know if it will cause premature damage to the unit, or to our plumbing, but it's sure annoying. That's why 4 stars instead of 5.

Probably one of the best investment. Easy to use, looks slick and can take large loads

This washer is HUGE, efficient, and does a great job. We bought the pedestal as well (which in my opinion is ridiculously expensive, but we needed the additional storage as well as the added height) which makes it seem even bigger. LOL

Wow! I cannot believe how terrible this extremely expensive washer is. This thing leaks all of the time, makes loud noises while filling with water, and the drum makes super loud scary noises while spinning. We are extremely disappointed with this washer. We've had it repaired at least once per year since buying it 5 years ago. Total rip-off!

Great washer. Fits big comforters and loads. Some of the settings are long washes. Does ash everything well but a expensive washer.

So far so good! This has been a fabulous purchase so far. We do a TON of laundry being a household of 6 so capacity and quality was what I was searching for and this LG Signature washer, although very pricey, was worth every penny!

I owned this washer for approximately 1 month. The washer worked fine for this period of time. After one month, during a wash, the machine leaked the entire contents of the washer directly out of the back of the machine and flooded both my laundry room and garage with approximately 1" of water. I spent a day cleaning my garage to mitigate water damage and am currently in the midst of dealing with "Customer Service." LG Customer care has been wildly helpful so far and has refused to go further than sending an email to their service providers. Any time you ask to speak to a manager, you are simply redirected back to beginning of the phone service menu. I'm attaching photos from the damage to the trim in my laundry room and garage. Unfortunately, I didn't take any photos while the flooding was occurring, so you can't see how deep the water was, only where it leached into the trim. We have a damage claim in, but LG hasn't even provided me a claim number and dodges the question when I cask about the claim.

I had a great experience with my washer delivery from Best Buy. The delivery team was extremely responsible and arrived right on time. It was easy to track their route through the app as they were on their way to my home, which was very convenient. I received exactly the model I ordered, and the guys were kind, respectful, and carried the washer all the way up to the second floor as instructed. I’m very satisfied with everything, the quality of the product, the delivery service, and the overall experience from purchase to arrival. Highly recommended!

Sleek design and easy to use. The machine makes doing laundry enjoyable. It is a great height with the pedestal.

There’s a lot of space so great for big families! Very quiet and easy to use, but very large so make sure you have the space