Customer Ratings & Reviews
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- Rated 2 out of 5 stars
Returning everyother week
XIOMARA Posted
This is the second pair I have of these glasses and I’m going to have to return them again. The speaker and microphone stopped working on my first pair after a week. Now on my second pair they aren’t working again. So back to the store they go. Do not spend your money unless you want to be exchanging them every week.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted
Hi Xiomara!
Having two consecutive pairs of glasses experience complete speaker and microphone failure within a single week is completely unacceptable, and we acknowledge your frustration with this repetitive exchange loop. We want to help you address this audio issue directly so you can get reliable performance without making another trip to the retail store.
To resolve this, please first ensure the frame hinges are pushed completely straight and opened all the way, as a partial fold can trick the built-in sensors into keeping the hardware muted.
Next, clear the system memory by holding both the capture button and the power switch simultaneously for 15 seconds, releasing them only when the notification LED flashes.
Finally, unpair the glasses from your phone's Bluetooth settings, restart your phone, and re-pair them in the app to refresh the connection.
If these steps do not restore your sound, please contact the Meta Store Support team so we can help you resolve this!