Motorola Refurbished Excellent razr ultra 2025 512GB (Unlocked) PANTONE Scarab

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Didn't know what market place meant.

COLETTEM Posted 3 months ago

The product is great but when I tried to return it to store I couldn't return it to store because it was a marketplace purchase. I might not have gotten this phone if I knew that. I wanted best buy quality.

I would recommend this to a friend

This review is from Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red

Comment

Brand response from Motorola Customer Care

Posted 3 months ago

Hi COLETTEM, Thank you for sharing your feedback. We're sorry for the confusion and any inconvenience this has caused. Marketplace purchases are fulfilled by third-party sellers and are handled under their own return policies, which can differ from standard store purchases. Because of this, returns or exchanges usually need to be processed directly through the seller or through the Best Buy support team. We recommend contacting Best Buy with your order details so they can review the purchase and advise on the available return options. -Mitch MotorolaMobility

Best phone on the market

Nicktwo4k Posted 3 months ago

This is my fourth Motorola razr and I cannot say enough about how great this one is

Hi Nicktwo4k, thank you for sharing your wonderful feedback. We're thrilled to hear that you’re enjoying your Motorola razr and that this is your fourth one. We truly appreciate your continued support and loyalty to Motorola. It’s great to know that your experience with the razr has been so positive, and we hope you continue to enjoy your device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

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