Customer Ratings & Reviews

Posted 1 month ago

Hi KimberlywG,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE370. Many factors can affect the performance of your Orbi Mesh WiFi 7 system including broadcast device placement, interference from other devices or large heavy objects and which band you are connected to. We recommend visiting these resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

We also recommend ensuring your RBE370 Satellites and Orbi 370 Router are on the most recent firmware v12.1.3.12 as well as re-sync your Router and Satellites beginning in the same room and moving out towards their intended destinations. For more information, please visit the following links: https://kb.netgear.com/000070468/, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.

If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.

Regards,
NETGEAR Team