See more imagesNETGEAR - Orbi 970 Series BE27000 Quad-band Mesh Wi-Fi 7 Satellite – - White
- Model:
- RBE970-100NAS
- SKU:
- 6598714
would recommend to a friend
AmyL Posted
Absolutely great. We needed to extend our Wi-Fi range and already had two satellites. Adding the third satellite was quick easy and within 15 minutes it was up and running. It had to immediately do an update so some of the features weren’t immediately available but as soon as the update was done, everything was good to go. 100% recommend Orbi to anyone wanting a Wi-Fi mesh network.
EricA Posted
I have had nothing but issues with this product and have been a net gear customer. For at least 30 years and love their produced. This by far was the biggest investment and probably my worst have had nothing but problems. Since December of 2024 and I see, the price has dropped $500. I can see why. They have had me go through so much with returning the first 3 I bought, which was the original set 2 satellites and one router and then i bought the additional satellite. So now I have 3 satellites and one router and constantly disconnected. From my devices and I pay for additional warranties. And services through night care as well to give me support. But they don't do in home. They just do remote support and I've been doing most of the troubleshooting connecting reconnecting disconnecting. Too much for a blind and dumb. Man should be pretty simple. Don't know if it's just me, but neither is. Customer service has gone Downhill as well again. It could be just me. They might be tired of me by now.
Posted
Hi EricA,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your Orbi 970 after speaking with Support. When experiencing an issue with disconnections, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Additionally, we also recommend ensuring your RBE973S Router and Satellites are on the most recent firmware, v9.13.1.2 released as recently as 6-26-25 with fixes to improve connection reliability and stability: https://kb.netgear.com/000066739/RBE970-RBE971-Firmware-Version-9-13-1-2.
We would like to look into your case, see what other help we can provide and work with you directly. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you. If your experienced has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
AndrewK Posted
Product works very well. WIFI is very string and powerful now with no issues. Highly recommend.
JayF Posted
Love these routers. They work great to boost internet connectivity.
DavidW Posted
Good coverage for wifi, would be nice if they also had outside orbi
JohnN Posted
Orbi satellite quit working after 5 months. Spent over an hour troubleshooting with premium tech support and ended up having to send me a replacement. Thankfully it was still under warranty. For $900.00, one would think you’d get more than 5 months out of it.
Posted
Hi JohnN,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your RBE970 Satellite. If you continue to experience any issues with your replacement, please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
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