Customer Ratings & Reviews

It's been a week and my wife loves it. It's simple to make great coffee. It's easy to clean. One thing not in any online description is that if you register the warranty with Philips, they'll give you an extra year. Standard is 2 years of warranty. So you can get the 3rd year for free. PS. The default level of coffee strength maybe a little weak. But it's super easy to adjust coffee strength.

Amazing product. Easy to clean, excellent variety of drinks and good expresso

Easy to use and make the best coffee from the bean

The machine can prepare 20 different types of hot and iced coffees. It is wasy to use and clean. Very easy to set up. Jusg download the app on your cellphone.

Maravillosa , práctica , funcional y un café delicioso

This Philips 5500 Espresso Machine completely changed my daily routine—in the best way possible. What impressed me immediately is how effortless everything is. With just a touch, you get rich espresso, smooth coffee, or a perfectly balanced latte. There’s no guesswork, no complicated setup—it’s all intuitive and consistent every single time. The LatteGo milk system is a game changer. It creates a creamy, velvety foam without the mess or complexity of traditional frothers. Even better, it’s incredibly easy to clean—no tubes, no hassle, just rinse and go. The coffee itself? Outstanding. Full-bodied, aromatic, and surprisingly customizable. You can fine-tune strength, temperature, and volume to match exactly what you like. It genuinely feels like having a barista built into your kitchen. Another major win is how quiet and efficient the machine is. It heats up quickly, operates smoothly, and doesn’t dominate your counter space despite everything it can do. Build quality is exactly what you’d expect from Philips—solid, sleek, and modern. The black and chrome finish gives it a premium look that fits perfectly in any kitchen setup. If you’re someone who enjoys great coffee but doesn’t want the complexity of traditional espresso machines, this is the perfect balance of automation, quality, and convenience.

I absolutely love this automatic espresso machine! It offers a great variety of drink options and provides multiple user profiles to allow individuals to save their customized drink preferences. Low maintenance is a bonus!

Very happy with this machine. Easy to use, great coffee quality, fast brewing and solid build. Works reliably every day and looks good on the counter. Definitely worth the money.

I'm really enjoying my new Philips 5500. There are two things I would improve on: 1. the ground coffee port isn't large enough to pour into without spilling a little of the ground. 2. the whole bean reservoir should be deeper to hold more fresh beans, and the slop of the interior should be steeper so the bean flow downward better. Overall, I love this machine. The coffee it brew is very good.

Overall this machine delivers Starbucks or your favorite high end brews. The only thing I don't like about it is it brews small sizes. Easily resolved by just brewing the same thing more than once. Pro tip, be patient and allow the grinder to break in which takes 100-150 brews per the online manual. Cups and pucks will be watery at first, but after 20 or so, things begin to get better and better. Do not adjust the grind size until after the recommended break in period so the ceramic burrs or the grinder can properly break in. The unit is super easy to maintain and clean. Another pro tip is to set the unit to rinse upon starup and shutdown which is in the settings. Otherwise the brew spout is known to get moldy. One other thing I would like to see in the future is a touch screen with more overall drink button customization. Enjoy!

Best coffee ever. Super easy to use, lots of options and super easy to clean. I have even been tempted by take out since and greatly enjoy my morning treat.

I’ve been using this coffee machine for month and it makes really delicious coffee with rich crema. It’s a bit noisy during grinding, but that’s expected for a built-in grinder. Overall, very happy with the quality, design, and ease of use — totally worth the price.

Easy and quick to make your own coffee , quiet , nice shape .

Best coffee maker you can have and so easy to use.

Purchased this as a replacement for expired Saeco machine (previous generation model manufactured by Philips). Would prefer to have option to rate at 3.5 stars. User interface and drink options are very good. LatteGo function is convenient for milk-based drinks. The number of options for brewing temp, dosing strength, and extraction volume gives numerous options to "dial in" automatic machine. Cleaning details, particularly for LatteGo carafe, has improved with this line. Three concerns after using the machine for a while: 1. While the volume increments for extraction and volumes are very accurate, the increments come in fixed numbers (e.g.: pick between 140ml and 180ml); the Saeco model provides more flexible options for tuning; 2. Previous Saeco models have water carafe inserts under a hinged door. with regular carafe cleaning recommended weekly. The 5500 carafe slides out horizontally every time a water refill is required. Persistently unplugging and plugging in the carafe to the machines water intake multiple times a day is a long-term opportunity for failure; 3. Overall build quality is a concern. After having two prior Saeco models that averaged more than seven years each, construction materials and overall machine quality feels significantly less, comparatively speaking.

Beware – the milk holder has a hole in the bottom, so if the container isn’t seated securely or properly, it can make quite a mess. My solution was to use some epoxy to fill the hole, and now there’s no mess at all! I hand wash it anyway, so it’s not an issue. Inside, you need to pull out the inner unit and lift the yellow lever, or the LED screen will display a water issue—something not mentioned anywhere. Overall, it’s a nice, compact unit that dispenses quickly and works well, just needs a few tweaks.

User friendly, great machine. Coffee taste great, highly recommended.

The wife and I have been using this machine for the last 2 1/2 weeks and are loving it, a bit on the pricey side tho. I wanted to give it a 5-star, but I just couldn't do it. so far we have only found two cons to this machine, and that is the very small water tank and the small drink size. For us, we have to make two cups of coffee to get one cup. Other than that, the machine is awesome and does what it is supposed to do. Very happy so far other than the two issues mentioned

All the auto function and the set ur own profile makes it great just by setting ur profile and pick what I want and saving it each time

This machine is wonderful. I would highly recommend the machine and Best Buy. I did not want to purchase it off of Amazon because to many third party sellers on there and sometimes you get a item already used. That is why I recommend Best Buy.