Customer Ratings & Reviews

Posted 1 year ago

Tone,

Thank you for sharing your experience with your Wireless One Connect. To ensure optimal performance, please keep the following in mind:
• The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions.
• It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals.
• Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls.

If you're seeing a message that says "Wireless One Connect is disconnected", this typically means the TV has lost its wireless connection to the Wireless One Connect Box.

To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.

If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may need to manually pair the device:
1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair
2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue.
3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it.

Also, please ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To resolve the remote issues you've mentioned, we also recommend trying the following:
• Reset the remote by pressing and holding Return + Enter (center pad) for more than 10 seconds.
• Then, re-pair the remote by pressing Return + Play/Pause simultaneously for 5 seconds until the TV confirms it’s connected.
• Check your current battery level by going to: Home > Settings > All Settings > General & Privacy > Remote Control

You can also use the SmartThings app on your phone as a remote. Once your TV is connected to SmartThings, you’ll be able to change channels, adjust volume, and navigate menus just as you would with your physical remote.

If issues continue after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.

~ Samsung Specialist