Customer Ratings & Reviews

Was hesitant about the reviews regarding the app/iOS function. They have been addressed via FW updates. The inside view works great. I was a little disappointed by the damage caused by the delivery of this unit. When something looks so good and costs thousands you would think a little more care would be paid especially being I went out of my way to purchase this while our economy was tanking. I LOVE Best buy and I try to support them whenever I can. I am hoping this review is enough for them to reach out but we will see. The damage was a slight rub (I saw it happen) toward the top of the unit as well as a deep scratch (did not see it happen) on the bottom left face of unit. As an Elite+ member I am hoping they value my business enough to make this right in some way................ ANYWAYS here goes: Looks: Amazing don't have to say much as it speaks for itself. The unit itself is beautiful. This color is just something out of a showroom. I am an Apple fan/car guy and this falls right in line with space grey, Grey steel as well as the advertised black stainless steel. Honestly it is the pristine looks that even made it such a big deal regarding the damage. You bang up a 1995 corolla and life goes on. You scratch up your Ferrari and life goes on but trust you feel it even more than the card does. Performance: fantastic. I am able to fine tune my freezer/fridge to my liking. The drawers are VERY well placed. The bottom drawer freezer is some sort of black magic. I just do NOT understand how there is so much room when it looks so compact. I buy (groceries) and keep loading and this thing just eats it all up until I need where everything can be found and accessed thanks to the sliding drawers and positionable shelves etc. Size: not that much larger than my old fridge (says the specs) yet due to the clever layout this things seems 20-30% larger. Screen: Changed our lives. Not just saying it as our actual daily life has changed for the better. My son watches youtube on this thing. He actually prefers it. Our kitchen Google mini as well as Echo Dot have been rendered useless sending the google mini to the basement and the Echo Dot to its original box never to be seen again LOL. Kids can draw/paint their art right on the screen. You can save their art and even send to loved ones etc. You can post pictures if you wish and even put digital post its on the fly. Basically it is like having the usual magnets, pics and letters all over the fridge door which you can switch off at the press of a button. Oh yeah having your fridge let you know there is an incoming thunderstorm!?!?!? YES this thing does and it does it in such an elegant way. App: very easy to setup and very easy to use. Keeps up to date automatically and this whole thing is only as intrusive as you want it to be which is a big one for me. You can even view your refrigerators contents while you are away at the store. This thing even uses sw to identify and notify you what you are running out of IF you want it to of course.

I bought this refrigerator after a long review of about 6 months or more. I read the reviews and talked to friends and family. I got a lot of advice not to buy a Samsung refrigerator from the reviews to family. Issues with ice maker and taking the chance with the new technology. After discussing my misgivings about the fridge with the Best Buy sales person and the idea Best Buy will back it up I decided to buy it. So far everything seems to work as expected. I love the Family Hub feature it has had a few internet connection issues which so far I have been able to correct just figure it is new so I have to get use to it. The family hub app isn’t the best it has glitches when I am loading it at the grocery store. I would like Samsung to try to fix the app. The space inside is perfect for me and my family. Plenty of room in lower freezer. The pullout deli tray is nice but if you overload it doesn’t pull out very easy so we have taken care what we put in the compartments. I will keep my final thoughts for later as I own it longer and hope the issue with ice maker doesn’t affect me. If it does I am hoping BB will be able to back me up. I took their word that I will be taken care of since Samsung isn’t very good at following up per other reviews. Best Buy did very well in their delivery and set up. I think they could have stepped that service up by going through instructions of operations. The geek squad in the tv area have done really good about taking the time to explain operations of the new product. The appliance team needs to take a cue from the entertainment team. As I said in title So Far So Good

The refrigerator started out ok, then two days after purchase it began to display an error code on 41c, stating that repair was needed to avoid food damage or something like that . I called samsung and they sent out a tech a few days later to "fix it". This tech company was not consumer-friendly, would not negotiate a time frame to come out and would only come out when they were available, regardless to if it was convenient to you or not. Two days after it was "fixed, but not really" it displayed the same error code. I called Samsung again, they apologized and set up a tech to come back. Samsung also stated that they would repair, replace or refund after this encounter if the issue wasnt fixed this next time. The tech comes out a few days later, looks at the refrigerator and says I dont know what is wrong with it, but I will call Samsung and let them know. A few days later I receive a call from Samsung stating that the computer screen on the refrigerator needs to be replaced and they will order another one and send a tech out to replace it. I stated to them that I no longer wanted the repair and wanted to return the refrigerator, because there were just too many issues. Samsung stated to me that I had to First have the refrigerator repair, then they will start the process of a refund. Ultimately I ended up returning the refrigerator back to the store, that I purchased it from and received a refund 2 Days Later. The store i returned it to was great, but Samsung not so much, too much run around.

I enjoy the family hub but I wish that the storage on the inside was built differently. My old LG was thought out better in regards to the inside spacing. The 2 are exactly the same cubic feet too. I love the family hub. Is it necessary, no, but I really like the convenience of the apps and calendar. We have 2 kids who have tons of extra curricular activities as well as Dad's work and Mom's PTO and volunteering.

This is a must have for the tech enthusiast or even the tech savvy parent. Some of the extra bells and whistles are very cool although unnecessary (i.e. camera in fridge, neat to show your friends, but provides no true value) but the Shopping List, Calender and Cooking Aps are easy to use and integrate with your phone. The Ring doorbell came with it and the software is loaded so it shows up on the door panel if someone rings the bell. Only reason I didn't give a 5 star is because like anything else with software, not everything runs smoothly as Samsung pushes updates. Eventually they fix themselves, but in the meantime some functionality may be loss (i.e. Screen Mirror currently doesn't work since their last update) Would definitely recommend to spend the extra money if you're already looking for something close to this price point.

My dream is to open an Airbnb with the Samsung Family Hub being the star attraction. The video screen is amazing and easy to set up using your cell phone. The black stainless finish is gorgeous. Oh by the way the refrigeration part works great too. It is already saving on my food budget.

I upgraded from a 20+ year old side by side, so just having a refrigerator that cools properly is so nice. I love using the screen to listen to music while I am in the kitchen. The Food AI leaves a lot to be desired and doesn't work as I'd hope - i.e. it is supposed to scan your food items and log what you have but it can't seem to get the items right. Hopefully a fix comes soon and that works as it should. I love the space and the shelves that slide in, I can fit taller items like boxes of wine and big bottles. My kids enjoy the tablet and whiteboard for drawing notes. I got this for a good price, but if I were to do it again I'd probably skip the "smart fridge" and opt for a non-smart fridge, just due to tech overload in my own life. But, it is a great fridge. You can't go wrong with Samsung!

I was honestly a bit worried after reviews.. But I am beyond thrilled with mine! The adjustability of the shelves, large screen, apps, etc.. All stood up to my expectations. The fridge is quiet and produces ice quickly for my home. Speakers are surprisingly impressive for a fridge too!

This fridge is really smart! I love the family hub feature and how it incorporates communication to all areas of our home. Pros - family hub, fast cool, lots of freezer space. Cons - you cannot connect an iOS device to mirror content, the door with the ice maker has really small shelves.

We love our new family hub fridge. It's so convenient being able to pick up our phone and take a quick peek inside our fridge while we're shopping. My daughter absolutely loves being able to draw and leave special notes for each other. My wife loves that she can make a grocery list and it automatically syncs to her phone and vice versa. Myself? I just love that my wife is happy, if you know what I mean.

We bought a new home and this refrigerator is the piece de resistance of the whole ensemble. Everyone asks about it and all our guests are amazed by it. A lot of functions may sound like gimmicks but are actually really useful. Playing music on Pandora, uploading pictures and having the time and weather on you fridge door are cool features. TV mirroring is really cool too! Plus it is a great refrigerator!

Kids love this refrigerator, making a grocery list is now a simple task. Interior design is efficient. Now we can watch TV and listen to music in the kitchen.

What a modern and stylish fridge! We all love it and can’t imagine our lives without Family Hub. It is extremely helpful when you have a big family and kids - access to family calendar, Ring connection (cameras), music, photos, drawings & cartoons for the kids. No more magnets, sticky notes and planners all over the house. We just love it! It’s a must in a modern world.

This refrigerator is suppose to be a replacement for another Samsung refrigerator that is under warranty that they were not able to fix. The First time they came to deliver the replacement refrigerator it was damaged with dents on the sides and a small hole. This was discovered after they had a already disconnected my old refrigerator along with the waterline which they damaged. This caused a back up of water and leaks that has damaged my floors caused my toilet to leak and caused ceiling damage from the leaks. I still have not heard from their insurance adjuster. This has been almost a week. They came yesterday with another refrigerator in which the gasket was already peeling off from the door. Now they are telling me it's going to be five more days before they tried to deliver another refrigerator. I have been going through these problems for over a month now. I have taking over a week off from work altogether and still nothing. No refrigerator. No claim adjuster for my damages and to top it off I can't wash dishes cause my plumber had to shut down my water line because of the leak. MERRY CHRISTMAS. Best Buy is the worst I will never purchase from them. I have purchased over $15,000 in products over the past three years this time around I have experienced nothing but heartache, Inconvenience and the worst customer service I have ever gotten in my life.

I get lots of compliments on this refrigerator. Its been 2 years since I bought, and so far I have been very pleased with the quality. Considering I got the floor sample at a reduce price, I am very happy with this purchase!

Bought the family hub redridge to replace a brand new frigidaire fridge in my new home. Not only did i upgrade the look of my kitchen but the family hub has sooooo much more spce and versatility. Not all fridges are created equal and this fridge rocks!

Cool concept - yes. Worth the money? No. As an actual fridge it is amazing, but the tablet feature is outdated and very limited without rooting (like i want to root my fridge). Back to the good: the fridge works very well and it is very spacious. The setup is functional and the fridge itself looks very sleek and modern. I must admit i do like the camera feature to view the fridge's contents, but it's annoying that i have to tell it what everything is and when it expires every single time. Overall i give this unit a 3.5 because of all the above. Oh, and be VERY CAREFUL not to scratch it! It's way too expensive but if you're a geek you're gonna want it.

I bought this for myself about 2 months ago and I absolutely love it. I was a bit scared because I saw bad reviews on the ice machine but I haven’t had any issues with it. Yes it does run slow to get the ice out but I don’t mind waiting 5 seconds it’s no big deal. The I heart radio station won’t play music every time I open it, only when it wants to so that is kind of annoying because I like my music for cleaning or cooking, other than that I love my fridge and I would definitely recommend.

We are loving this new fridge. It has all of the features that we need plus we love the hub that lets us get lots of added internet-enabled value. It also looks sharp!

I love my new Samsung Family Hub. Great for keeping the family up to date with upcoming events and schedules. I also enjoy that I can use my Samsung Galaxy S10 to mirror cast my videos and music!