Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Color
Black
Insignia™ - 3’ USB-C to 3.5 mm Cable - Black$9.99
More Buying Options
Specifications
- Noise Cancelling (Active)YesSound ModeStereoConnection TypeWirelessWireless ConnectivityBluetooth, NFCTrue WirelessNoMaximum Wireless Range30 feet
- Key Specs
- Noise Cancelling (Active): true
- Sound Mode: Stereo
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth, NFC (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: false (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Maximum Wireless Range: 30 feet
- Water Resistant: false (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
- Microphone Features: Noise cancelling
- Headphone Fit: Over-the-Ear
- Adjustable Headband: true
- Battery Life: 30 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Battery Charge Time: 3 hours (Battery charge time will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. Charging time will likely decrease with time and usage of the battery.)
- Works With: Amazon Alexa, Google Assistant, Siri (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Amazon Alexa, Google Assistant (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- General
- Brand: Sony
- Model Number: WH1000XM4/B
- Product Name: WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
- Color: Black
- Audio
- Noise Cancelling (Active): true
- Sound Isolating: true
- Environmental Noise Control: true (A technology that automatically or manually adjusts, or eliminates, ambient background sound to allow conversational voices to be heard clearer.)
- Minimum Frequency Response: 4 hertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The minimum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Maximum Frequency Response: 40 kilohertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The maximum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Integrated Amplifier: false
- Volume Limiting Function: false
- Sound Mode: Stereo
- Driver Size: 40 millimeters
- Connectivity
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth, NFC (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: false (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Bluetooth Version: 5.0 (The Bluetooth specification formalized by the Bluetooth Special Interest Group. All versions of the Bluetooth standard are backwards compatible with previous versions.)
- Maximum Wireless Range: 30 feet
- Number Of Devices Connectable Simultaneously: 2
- Features
- Water Resistant: false (Resists some degree of water penetration.)
- Waterproof: false (Designed or treated to be impervious to water in certain situations. Products are tested under controlled laboratory conditions and then assigned an Ingress Protection (IP) rating to denote the degree of protection from water ingress. The level of protection may decrease over time with natural wear of the product.)
- Built-In Microphone: true
- Carrying Case: true
- Microphone Features: Noise cancelling
- Controls: Volume, Track selection, Voice assistant, Call
- Body Metrics Measured: Not Applicable
- Bone Conducting Technology: false
- Lighting Type: None
- Maximum Talk Time: 30 hours
- Stand-By Time: 8 days (Amount of time it takes for the device to deplete a single battery charge when powered on but not in active use. This length of time is dependent on the network environment the device is connected to, if applicable, and the applications running.)
- High Resolution Audio: Yes (Hear music the way musicians and sound technicians intended it to be heard. Products that support hi-res audio deliver audio signals with a dynamic range and bandwidth far greater than that of a standard CD so you'll be able to enjoy pure music with outstanding sound quality. The device supports high-resolution audio signals, which more closely resemble the quality of music as it was originally recorded, with more texture and detail than can be heard via typical music streaming services or CDs.)
- Design
- Headphone Fit: Over-the-Ear
- Adjustable Headband: true
- Foldable Design: true
- Power
- Rechargeable: true
- Battery Life: 30 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Battery Charge Time: 3 hours (Battery charge time will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. Charging time will likely decrease with time and usage of the battery.)
- Charging Accessory Included: Cable
- Charging Interface(s): USB-C (The connection for transmitting power to charge the device.)
- Compatibility
- Works With: Amazon Alexa, Google Assistant, Siri (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Amazon Alexa, Google Assistant (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- Dimensions
- Product Height: 9.94 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 3.03 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Weight: 0.56 pounds (The out of box weight of the item.)
- Other
- UPC: 027242919419
Sony's intelligent noise-cancelling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat.
- Active Noise Cancelation: Noise-canceling with Dual Noise Sensor technology
- Battery Life: Up to 30-hour battery life with quick charging (10-minute charge for 5 hours of playback)
- Premium Sound: Premium sound quality by DSEE Extreme technology
- Touch Controls: Touch sensor controls to pause, play, skip tracks, control volume, activate your voice assistant, and answer phone calls
- Speak-To-Chat: As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation.
- Multipoint Bluetooth connection: For total convenience, the WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time.
- Adaptive Sound Control: Smart function that automatically detects what you’re up to – for example, walking, waiting, or traveling – then adjusts ambient sound settings to best suit the situation.
- Clear hands-free calling: Superior call quality with precise voice pick up combines five built-in microphones with advanced audio signal for clear calls
- Wearing Detection: A proximity sensor in the earcups can detect whether or not you’re wearing your headphones, pausing your content when you remove your headphones from your head and resuming playback when you put them back on.
- Comfort: Updated design relieves pressure for long-lasting comfort
- Edge-AI: Co-developed with Sony Music Studios Tokyo, DSEE Extreme (Digital Sound Enhancement Engine) upscales compressed digital music files in real time.
- Active Noise Cancelation: Noise-canceling with Dual Noise Sensor technology
- Battery Life: Up to 30-hour battery life with quick charging (10-minute charge for 5 hours of playback)
- Premium Sound: Premium sound quality by DSEE Extreme technology
- Touch Controls: Touch sensor controls to pause, play, skip tracks, control volume, activate your voice assistant, and answer phone calls
- Speak-To-Chat: As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation.
- Multipoint Bluetooth connection: For total convenience, the WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time.
- Adaptive Sound Control: Smart function that automatically detects what you’re up to – for example, walking, waiting, or traveling – then adjusts ambient sound settings to best suit the situation.
- Clear hands-free calling: Superior call quality with precise voice pick up combines five built-in microphones with advanced audio signal for clear calls
- Wearing Detection: A proximity sensor in the earcups can detect whether or not you’re wearing your headphones, pausing your content when you remove your headphones from your head and resuming playback when you put them back on.
- Comfort: Updated design relieves pressure for long-lasting comfort
- Edge-AI: Co-developed with Sony Music Studios Tokyo, DSEE Extreme (Digital Sound Enhancement Engine) upscales compressed digital music files in real time.
Whats Included
- Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
- Carrying case
- USB-C charging cable
- Audio cable for wired connection
- In-flight adapter
- Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
- Carrying case
- USB-C charging cable
- Audio cable for wired connection
- In-flight adapter
Product Manuals
A: A few differences. 1.) Speak to Chat feature. When you talk, the headphones will automatically pause the music, so you can chat without touching any controls. 2.) They have improved the noise cancelling especially at high frequencies like human voices, great for office. 3.) 5 Microphones for better call quality. 4.) Slightly larger and deeper ear pads. 5.) Multipoint connection support. Can now connect to 2 devices at same time 6.) Bluetooth 5.0 support.
A: Considering that the included charging cord is only 8 inches long, I suspect you cannot use them while listening to them. I went and got a longer cord and my suspicions were correct, they will not turn on when plugged into a charger. Ten minutes on a charger gives you five hours of listening time, so I don't think it is too much of an issue for most people.
Q: How long will they ship it?Because i am very excited to have this headphones
A: Ordered mine on August 6, 2020. Was told they would ship about a week later (August 14). Then I get an alert from Best Buy saying that the shipping was delayed. It says that if they can't ship it by Friday August 21, then I will be refunded! Funny how on their website they are still trapping people into buying these with the promise they will ship in 2 business days only to have their order delayed. Bait and switch! I have now ordered a pair from Target and will take the ones from Best Buy back as soon as they arrive. Why advertise that they would get here so fast when all you're going to do is delay everyone's order? So DO NOT expect these to ship to you fast. Better to try your luck with another retailer like Target or Amazon. The ones I got from Target will be here by Friday (August 21).
Q: Will I be able to use these for PS4 gaming and be able to talk to people in a party chat
A: I tested this just now with my XM4. They do NOT work with the PS4 via bluetooth. You'll get an error message saying "Bluetooth audio devices are not supported on the PS4" You can use them wired when connected to your DualShock 4 controller using the speaker cable but the microphone will NOT work. Only game audio.
A: Yeah, I am also having this issue. I am planning to exchange mine for another pair. I had the XM3s for 2 years and never had this issue (people report that this issue was also present with the XM3s), so I'm hoping it's bad luck with this pair.
A: I had the same issue with QC35 (none Bluetooth). Never did with QC35 2’s. I will say this the leatherette of fue Sony’s doesn’t seem as high quality as the leatherette of fue Bose 700’s. It just feels more plastic Iike, and it attracts oils from the face quite easily. As for durability, it’s early to tell, but I’ve never heard about Sony’s fraying (not with the M3’s). Stands to reason this is the same for rue M4’s.
A: No, they are not sweat resistant. Sony does NOT cover damage caused by perspiration in their Limited Warranty. https://www.sony.com/electronics/support/res/manuals/4599/40e69626689f987e884c7569427d0ed8/45991062M.pdf (found under https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4#manuals) Under Sony's warranty it says: "This Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including non-authorized online auctions), or issues due to:... (vii) contact with liquid, heat, humidity or perspiration, sand, smoke, or foreign materials" With that said, there are people that have no issues with sweat (even excessive sweat) while wearing them. So it's up to your discretion. But just be aware that Sony has covered their behinds if something goes wrong with your headphones since their exclusion of coverage is in writing. They won't replace it or service it for you for free.
A: Hi Andy, Thanks for your interest in the WH1000XM4. Yes, these headphones feature an Ambient Sound function which allows you to hear the sounds around you. You may refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html ~Ralph
Compare similar products
Sony's intelligent noise-cancelling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat.
Beats Studio³ Wireless headphones deliver a premium listening experience with Pure Adaptive Noise Cancelling (Pure ANC) to actively block external noise, and real-time audio calibration to preserve clarity, range, and emotion. It continuously pinpoints sounds to block while automatically responding to individual fit and music playback. The efficiency of the Apple W1 chip supports up to 22 hours of battery life with Pure ANC on, and Pure ANC off for low-power mode provides up to 40 hours of playback.
Take charge of your music with Bose QuietComfort Bluetooth headphones. These noise cancelling headphones come equipped with Quiet and Aware Modes that let you toggle between full noise cancelling or full awareness of your surroundings. Or create a custom mode on these Bluetooth headphones to adjust noise cancellation and add Wind Block to tune out breezy environments. Just press play on these over ear headphones for high-fidelity sound that’s also customizable with adjustable EQ. Use the Bose app to crank the bass, tweak the treble, and personalize your experience. Plus, these headphones with built in microphone are crafted with all-day wear and multi-taskers in mind. Available in striking colors, the premium materials and bold, iconic design combine comfort and style. On-ear toggles make switching from music to calls easy and the powerful battery means it’s ready for the long haul. Enjoy up to 24 hours of play time on a single charge with the Bose QC wireless headphones and up to 2.5 hours of play time with a quick 15-minute boost.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise canceling and exceptional call quality.
| Pros for Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black | |||
|---|---|---|---|
| Sound Quality, Comfort, Battery Life, Bass, Weight | There were no pros for this product— | Sound Quality, Comfort, Battery Life, Weight, Fit | Sound Quality, Comfort, Battery Life, Weight, Bass |
| Cons for Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black | |||
| Price, Volume, Touch Controls | There were no cons for this product— | Volume | Price, Volume, Foldability, Connectivity |
Specs
Reviews
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
A Sonic Marvel: My Best Buy Sony Headphones
I recently purchased a pair of headphones from Best Buy, and I must say that I am thoroughly impressed with my new audio companion. The headphones in question are the Sony [Model], and they have truly exceeded my expectations in several aspects. First and foremost, the sound quality is outstanding. The bass is deep and resonant, providing a rich foundation for all genres of music. The midrange is clear and detailed, allowing vocals and instruments to shine through with impressive clarity. The high frequencies are crisp without being overly sharp, creating a balanced and immersive listening experience. Whether I'm enjoying the intricate details of a classical composition or getting lost in the beats of my favorite electronic tracks, these Sony headphones deliver a sonic experience that is nothing short of remarkable. Comfort is another area where these headphones excel. The over-ear design and plush ear cushions provide a comfortable fit that allows for extended listening sessions without any discomfort. The adjustable headband ensures a secure yet gentle grip, and the overall build quality feels durable and well-crafted. One of the standout features for me is the noise isolation. The Sony headphones effectively block out external noise, allowing me to enjoy my music without any distractions. Whether I'm on a noisy commute or working in a bustling coffee shop, the headphones create a private and immersive listening environment. The wireless functionality is seamless, and I appreciate the convenience of being able to move around freely without being tethered to my device. The battery life has also proven to be reliable, lasting through long stretches of use without needing a recharge. In terms of design, the Sony [Model] headphones have a sleek and modern aesthetic. The controls are intuitive and easy to use, and the overall look is both stylish and functional. The folding feature adds to the portability, making it easy to pack these headphones for travel. While these headphones come with a premium price tag, I believe they are well worth the investment. The combination of exceptional sound quality, comfort, noise isolation, and wireless functionality makes them a top-tier choice for audio enthusiasts. If you're in the market for high-quality headphones that deliver an unparalleled listening experience, I highly recommend checking out the Sony [Model] at Best Buy. My music has never sounded better, and I can confidently say that these Sony headphones have elevated my audio enjoyment to new heights.
Posted by AdityaC
- Rated 5 out of 5 stars
Don't wait no more to buy this amazing equipment!
The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike. Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices. One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off. Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes. The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond. Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.
Posted by Alex
- Rated 5 out of 5 stars
Very. Nice. Headphones.
These are definitely the best wireless headphones I have ever owned. The headphones are very comfortable and well balanced. It may seem weird, but sometimes I forget that I am wearing them. They are adjustable and the ear cups are soft and don't press on my ears. I have worn them until the power drains with no issues. I also love the matte black color. The sound quality is excellent. I am not an audiophile, but these headphones reproduce rich sound. The music I listen to music and can be optimized, and this improved the quality after I went through the simple process. The noise canceling is truly amazing. You can adjust the amount of noise cancellation or use adaptive noise canceling so this feature adapts based on your surroundings. I don't usually take phone calls while wearing headphones, but the few that I have taken have had good quality and the other person has not had any problem understanding me. My one issue with the headphones would be the multipoint Bluetooth pairing. The instructions say that you can pair these headphones with two devices at the same time, but I cannot get this feature to work. If I have them paired between my desktop (or laptop) and my phone they do not work. I keep hearing the "Bluetooth connected" alert, but it seems to immediately drop and about ten seconds later the "Bluetooth connected" alert sounds but no connection. This continues and does not resolve itself. It is like the two devices are competing for dominance. The "chat" feature is a nice addition. You simply begin speaking and the headphones silence the music, and you can carry on a conversation. You can tap the earcup to go back to listening mode. Great for a work environment. Battery life is amazing. I have worn these headphones for hours (4-8) and never drained them. Depending on how much "on time" listening I have over the course of a week, I can usually go over a full week on a single charge. This is more than adequate for me. I also have both DSEE extreme, and the equalizer enabled which drains the battery quicker. Included with the headphones is a nice carrying case with a copper accent zipper pull, an extremely short USB cable for charging, a short audio cable for direct connecting to a device, and an in-flight adapter. I have found that the audio cable is only practical if seated. It is too short if you are doing any kind of movement (I'm 5' 11"). I was able to purchase them on sale at $248.00 plus tax and I believe it was money well spent. If you enjoy music, I recommend spending the extra money and purchasing these headphones.
Posted by
