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Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model: WH1000XM4/B
SKU: 12837938
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Customers are saying

Customers are satisfied with the exceptional sound quality, comfort, and impressive battery life of these headphones. Users also frequently praise the solid bass, lightweight feel, and reliable connectivity. While the design is considered premium, some individuals have expressed concerns regarding the responsiveness of the touch controls and the overall volume levels. Additionally, a few customers noted that the price point is somewhat high.

Generated by AI based on customer reviews.
Features
  • Active Noise Cancelation

    Noise-canceling with Dual Noise Sensor technology

  • Battery Life

    Up to 30-hour battery life with quick charging (10-minute charge for 5 hours of playback)

  • Premium Sound

    Premium sound quality by DSEE Extreme technology

  • Touch Controls

    Touch sensor controls to pause, play, skip tracks, control volume, activate your voice assistant, and answer phone calls

  • Speak-To-Chat

    As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation.

  • Multipoint Bluetooth connection

    For total convenience, the WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time.

  • Adaptive Sound Control

    Smart function that automatically detects what you’re up to – for example, walking, waiting, or traveling – then adjusts ambient sound settings to best suit the situation.

  • Clear hands-free calling

    Superior call quality with precise voice pick up combines five built-in microphones with advanced audio signal for clear calls

  • Wearing Detection

    A proximity sensor in the earcups can detect whether or not you’re wearing your headphones, pausing your content when you remove your headphones from your head and resuming playback when you put them back on.

  • Comfort

    Updated design relieves pressure for long-lasting comfort

  • Edge-AI

    Co-developed with Sony Music Studios Tokyo, DSEE Extreme (Digital Sound Enhancement Engine) upscales compressed digital music files in real time.

Specifications
  • Noise Cancelling (Active)
    Yes
    Sound Mode
    Stereo
    Connection Type
    Wireless
    Wireless Connectivity
    Bluetooth, NFC
    True Wireless
    No
    Maximum Wireless Range
    30 feet
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Reviews

Customers are sayingCustomers are satisfied with the exceptional sound quality, comfort, and impressive battery life of these headphones. Users also frequently praise the solid bass, lightweight feel, and reliable connectivity. While the design is considered premium, some individuals have expressed concerns regarding the responsiveness of the touch controls and the overall volume levels. Additionally, a few customers noted that the price point is somewhat high.
This summary was generated by AI based on customer reviews.
  • Sound Quality (5192)
  • Comfort (1362)
  • Battery Life (845)
  • Bass (232)
  • Weight (182)
  • Touch Controls (59)
  • Price (47)
  • Volume (35)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    A Sonic Marvel: My Best Buy Sony Headphones

    I recently purchased a pair of headphones from Best Buy, and I must say that I am thoroughly impressed with my new audio companion. The headphones in question are the Sony [Model], and they have truly exceeded my expectations in several aspects. First and foremost, the sound quality is outstanding. The bass is deep and resonant, providing a rich foundation for all genres of music. The midrange is clear and detailed, allowing vocals and instruments to shine through with impressive clarity. The high frequencies are crisp without being overly sharp, creating a balanced and immersive listening experience. Whether I'm enjoying the intricate details of a classical composition or getting lost in the beats of my favorite electronic tracks, these Sony headphones deliver a sonic experience that is nothing short of remarkable. Comfort is another area where these headphones excel. The over-ear design and plush ear cushions provide a comfortable fit that allows for extended listening sessions without any discomfort. The adjustable headband ensures a secure yet gentle grip, and the overall build quality feels durable and well-crafted. One of the standout features for me is the noise isolation. The Sony headphones effectively block out external noise, allowing me to enjoy my music without any distractions. Whether I'm on a noisy commute or working in a bustling coffee shop, the headphones create a private and immersive listening environment. The wireless functionality is seamless, and I appreciate the convenience of being able to move around freely without being tethered to my device. The battery life has also proven to be reliable, lasting through long stretches of use without needing a recharge. In terms of design, the Sony [Model] headphones have a sleek and modern aesthetic. The controls are intuitive and easy to use, and the overall look is both stylish and functional. The folding feature adds to the portability, making it easy to pack these headphones for travel. While these headphones come with a premium price tag, I believe they are well worth the investment. The combination of exceptional sound quality, comfort, noise isolation, and wireless functionality makes them a top-tier choice for audio enthusiasts. If you're in the market for high-quality headphones that deliver an unparalleled listening experience, I highly recommend checking out the Sony [Model] at Best Buy. My music has never sounded better, and I can confidently say that these Sony headphones have elevated my audio enjoyment to new heights.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    Posted by AdityaC

  • Rated 5 out of 5 stars

    Exceptional Sound and Comfort: The Sony WH-1000XM

    The Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are nothing short of a game-changer in the world of audio. Having used them extensively over the past few months, I can confidently say they live up to—and even exceed—their reputation. Design and Comfort: The first thing you'll notice is the sleek, modern design. The silver finish is both elegant and understated, making these headphones look as premium as they feel. The build quality is top-notch, with plush ear cups and a comfortable headband that allow for extended listening sessions without discomfort. Whether you’re on a long flight or simply working from home, these headphones will keep you cozy. Sound Quality: When it comes to sound, the WH-1000XM4 excels. The audio performance is nothing short of spectacular, with deep, rich bass, clear mids, and crisp highs. The Adaptive Sound Control feature is particularly impressive, automatically adjusting the noise-cancelling based on your activity. Whether you’re in a noisy café or a quiet room, the sound experience remains consistently immersive. Noise Cancellation: Sony’s noise-cancelling technology is among the best available. The WH-1000XM4 effectively blocks out ambient noise, allowing you to focus on your music, podcasts, or calls without distraction. The noise-cancelling can be customized to suit your environment, and there’s even a feature that lets in ambient sounds when needed, ensuring you stay aware of your surroundings when required. Battery Life: The battery life of these headphones is exceptional. With up to 30 hours of playback on a single charge, they easily outlast a full day of use. The quick charge feature is a lifesaver, giving you up to 5 hours of playback from just a 10-minute charge. Additional Features: The WH-1000XM4 is packed with features that enhance the overall experience. The touch controls are intuitive and responsive, making it easy to manage your music and calls. The voice assistant integration works seamlessly, allowing for hands-free operation. Plus, the Speak-to-Chat feature automatically pauses your music when you start speaking, then resumes playback once you’re done. Conclusion: In summary, the Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are a standout product that sets a new benchmark for high-end headphones. Their combination of superior sound quality, effective noise cancellation, and remarkable comfort make them a worthwhile investment for any audio enthusiast. If you’re in the market for top-tier wireless headphones, look no further—the WH-1000XM4 is a stellar choice.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    Posted by Allu

  • Rated 5 out of 5 stars

    My New Obsession

    Was recommended these by my best friend, musician, and music major haha. Really own away. Stands toe to toe with the Bose QC 35s my dad has and maybe even surpasses them. The in app equalizer was superb and so many other cool settings. Was extremely skeptical the atmospheric equalizer would even be able to tell my elevation but lo and behold it was dead on when I tried it at 7500 feet at my house in Colorado vs at sea level. It had a great chic design with no branding but cool bronze Sony accents. Great battery life and sound canceling. Not sure I’ll ever be able to fly on a plane without them. Fairly comfortable and great for taking calls as well. Highly recommend.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    Posted by JohnF

  • Rated 5 out of 5 stars

    Love Love Love these earphones

    Firstly I bought these earphones so I can pair them to my Sony TV when I'm watching TV late at night (my attempts to he considerate to other members of the house). They paired wonderfully, seamlessly, and didnt have that weird crackling/static noise i was getting when Paired other Bluetooth earbuds. I was impressed with the sound that I use them for listening to music while im working from home. They sound amazing! The bass is nice. The mids and the highes are awesome, too. Its not the punchy bass like my scullcandy earbuds, but there is a reason for that. Earbuds are directly in your ear canal and creates a seal, allowing for all the pressure to be forsed into your ear. These earphones work a bid differently and present the Vibration of the bass, but the pressure from the bass is disbursed around your ear. So, the bass is present, its just not punching your eardrums (its a good thing). These earphones are super light. If it wasnt for the heat that builds up around your ear, you wouldn't be able to tell you have them on. I do have to take them off and let my ears breathe and to bring my body temperature down a bit. I never knew how important of a role our ears played in regulating body temperature. the noice canceling is amazing. It truly blocks out everything. The ambient noice feature works great as well. I turned off the automatic feature for this because if I start singing or clear my throat, it pauses the music to let outside noises in. But, I do like that it pauses the music or video when i take them off and resumes when i put them back on. The battery life? OMG! 30 hours is so much play time that ive done a week without charging them!!! Ive never run out of battery, so I have the freedom of not really worrying about them at all. When I remember to charge them, I do. But, the battery life is so amazing that I can do it whenever i remember to do it. I opted for the silver/putty color, over the black. Black conceals dirt more easily and didn't want to be bothered with that. I like to keep things clean and since these headphones are going over two big holes in my head, I want something thats going to show dirt, so i can get rid of it. They are easier to find in darker lit rooms, which is a plus for me since i have dark leather couches. Dont want to accidentally sit on them and break them. I definitely recommend these. Would I pay full price for them? Probably not. I w9uld wait until they are on sale. Thats what I did and Im glad they were on sale when i decided to buy some headphone.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    Posted by ZMBPHD

  • Rated 5 out of 5 stars

    Best headphones that balance quality and price

    Exceptional headphones! I use them primarily when we travel, but my wife uses them all the time. We liked them so much that we bought them twice, the first time a year and a half ago, and then again during the sale that coincided with prime day a month ago. So now, we don't need to share when we fly! They sound fantastic, and the sound cancelation is absolutely top notch. You can be sitting right behind the wing, directly behind and aside the engines (the loudest part of the plane due to the travel of sound), and all you'll get is the gentlest hum. When my wife would let me have a turn, it was the biggest and most comforting relief. Cannot recommend these enough for the noise cancelation alone. As far as sound quality, theyre really outstanding in that regard too. The full audio range is nicely calibrated out of the box. I sometimes even use them for watching and television at home if my wife is sitting next to me and shes talking on the telephone. Excellent sound quality. You get the base is great, the dialog comes clear. Features are cool. You can connect to 2 things at once, you can turn the noise cancellation on/off, you can have it so that the noise cancellation automatically turns on/off if you start talking. neat stuff. Easy to pair with devices like most Bluetooth devices. Ive paired with my television, sound system, cell phone, etc. The only thing i couldnt pair it with was my PS5, but thats because the ps5 "doesnt allow for audio bluetooth devices" (per the ps5 notification that pops up. They seem durable enough, unlike the newer versions. The newer versions of these (the xm5 and xm6) have these little thin hinges atop the earcups, and if you go to the headphones subreddit, youll see constant posts of those snapping. These, on the XM4, are wider, less stylized, and seem more durable. Very comfortable. I have sensitive ears, in that my ears get really hot and irritated sometimes, so i need to be carful with what i use/wear (and earbuds give me insane ear ache, so i cant wear those). These headphones have never irritated my ears. Theyre very gentle, soft, and breathable. I also have a rather large head, my hat size is between a 7&3/4 (XXL) and 7&5/8 (XL). For reference, the average male head size is 7&3/8 (L), which means my head is roughly a full inch wider then the typical. Now, you might think that an inch isnt that much of a difference, but it is. Point is, these still fit nicely and do not squeeze my XL/XXL head. As far as why i chose these in particular, i used the review website "RTINGS" to help me narrow it down, and it was a fight between these and the bose quietcomfort. After going to the bestbuy to physically try and listen to both pairs, i liked how these performed just slightly better overall. In conclusion - great headphones. You wont regret going with these.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    Posted by HiltonC

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Pros for Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Sound Quality, Comfort, Battery Life, Bass, WeightSound Quality, Comfort, Battery Life, Weight, BassSound Quality, Comfort, Battery Life, Weight, PortabilitySound Quality, Comfort, Battery Life, Weight, Color
Cons for Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Price, Volume, Touch ControlsPrice, Volume, Portability, ConnectivityVolume, Heat DissipationVolume, Bass

Specs

Questions & Answers
  • Can I plug the cable to my computer without using bluetooth? I want to directly connect this to my computer instead of using it wireless.

    Hi Yasmin, thanks for inquiring about the headphones. Yes. You can plug the WH1000XM4 into your computer using the supplied headphone cord. Regards, Erin

    Answered by SonyListens
    SonyListens response
  • Do the XM4 offer a "transparency" mode, so that the user listen to music while also being able to hear ambient sounds? In some cases I need to be able to hear others who speak to me. Thanks.

    Hi Andy, Thanks for your interest in the WH1000XM4. Yes, these headphones feature an Ambient Sound function which allows you to hear the sounds around you. You may refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html ~Ralph

    Answered by SonyListens
    SonyListens response
  • How durable are these? The ear padding on my Bose quiet comfort 35 2 headphones just split open and fell apart in an unbelievable short period of time. I'm very reluctant to spend that kind of money again on headphones that just fall apart.

    I had the same issue with QC35 (none Bluetooth). Never did with QC35 2’s. I will say this the leatherette of fue Sony’s doesn’t seem as high quality as the leatherette of fue Bose 700’s. It just feels more plastic Iike, and it attracts oils from the face quite easily. As for durability, it’s early to tell, but I’ve never heard about Sony’s fraying (not with the M3’s). Stands to reason this is the same for rue M4’s.

    Answered by elmeromero89
  • I have the xm3's, and I was wondering what the differences in tech they had and is it even worth it? They look the exact same.

    A few differences. 1.) Speak to Chat feature. When you talk, the headphones will automatically pause the music, so you can chat without touching any controls. 2.) They have improved the noise cancelling especially at high frequencies like human voices, great for office. 3.) 5 Microphones for better call quality. 4.) Slightly larger and deeper ear pads. 5.) Multipoint connection support. Can now connect to 2 devices at same time 6.) Bluetooth 5.0 support.

    Answered by GadgetMan
  • One of my biggest pet peeves with headphones I have had is that I cannot charge them while I am using them. Can these be charged while in use so I don't have to interrupt what I'm listening to?

    Considering that the included charging cord is only 8 inches long, I suspect you cannot use them while listening to them. I went and got a longer cord and my suspicions were correct, they will not turn on when plugged into a charger. Ten minutes on a charger gives you five hours of listening time, so I don't think it is too much of an issue for most people.

    Answered by pillboy
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