Customer Ratings & Reviews
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- Rated 1 out of 5 stars
I'm about ready to cancel my order and go elsewher
RachelC Posted
I first bought a different stove that didn't work out and then purchased this one. I still have yet to have my original stove picked up or my new stove delivered. My new stove is still sitting in a warehouse somewhere nearby while awaiting transportation to my house. I'm going on 2 months with no stove and no one trying to speed things up and get it delivered. It can't be that hard to schedule this.
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted
Hello Rachel, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced with your recent ZLINE order. Our Customer Experience Team would be happy to look into this further and help find a resolution. Please don’t hesitate to reach out to us at zlinekitchen.com/contact or by phone at (614) 777-5004. We sincerely appreciate you choosing ZLINE for your home, and we look forward to making this right. <img src="https://s3.amazonaws.com/stratos-logos/logos/ZLineCustomerService.jpeg" alt="ZLineCustomerService" title="ZLineCustomerService" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
unskilled installation
intallation Posted
installation company had to be cancelled because they did not know how to install
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted
Hello! We are sorry to hear of the inconvenience regarding the installation of your ZLINE range. Unfortunately, Best Buy’s installation service is a separate entity from ZLINE, and we are unable to provide assistance on this matter. However, if there is anything we can do to improve your experience or further assist you with your ZLINE range, please do not hesitate to reach out to us at zlinekitchen.com/contact. We’ll be happy to help! <img src="https://s3.amazonaws.com/stratos-logos/logos/ZLineCustomerService.jpeg" alt="ZLineCustomerService" title="ZLineCustomerService" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />