This machine looks very nice and does fine at making iced tea. However, the glass pitcher is far too fragile. I was very careful with it, but it broke when I put a sponge inside to wipe it out. The company does not warrant the pitcher so I had to pay for a new one. I only had it for a few weeks. They let me buy it for $20 instead of $25, but I feel like it's intentional on their part to make such a flimsy pitcher so that you will have to buy a new one. At $60 this is not a cheap ice tea maker.

The tea it makes is great. The only problem is the size of the carafe.

I have a happy husband. He loves iced tea and this is easy to use. He would like a second carafe so he’s fully stocked at all times

We’ve been using and enjoying the aroma of fresh and teabags; lemongrass, citrus, chamomile peach etc.

The first tea maker did not work after my third use and Best Buy replaced the tea maker. I have used the new tea maker for three weeks. I purchased this tea maker because the carafe or pitcher was glass. The last two tea makers had plastic pitchers which cracked with usage.