Geek Squad® - 1-Year Accidental Geek Squad Protection

I got this policy on my previous phone. I had my previous phone for about a year when it slipped out of my hand and hit a cement floor on one of the corners and cracked the screen making the phone inoperable. Best Buy had no phone to replace it so I got a credit for the full value of the phone as a final settlement. However, I was charged an $84.00 co-pay to start the replacement process on a separate credit card which I have yet to receive credit for since my phone was not replaced with a duplicate phone. I was told by Best Buy I may have to wait up to two billing cycles of my credit card statement to see my refund. If I don't see it then I have to call Best Buy to find out why.

Used this geek squad protection services on my newly bought computer after a large update screwed up the computer. They fixed it and for that i am grateful. Apparently it required a lot of system checks to figure out the problem. Unfortunately, they didn't communicate to me why it was taking more days than estimated to get my computer back to me. When i would call for a status check the person giving me the update wasn't the person fixing my computer. ( actually multiple people fixed my computer because one person would have a day off so another person would fix it, reading notes from the first person) This meant no person was actually in charge of fixing my computer. I needed one person to be the chief of the operation and to communicate the status to me. If that had occurred i would give this 5 stars. But, instead because it was taking so long to fix i contemplated going there and getting my broken computer back because i had lost trust in them and was actually wondering what they were doing with my computer (identity theft and other malicious thoughts were running through my mind). Thankfully, they didnt do anything malicious but their process had room for improvement. I guess i would cautiously recommend this to a friend. Where else are you going to get your home computer fixed?

One-year insurance is set at a reasonable price. It just makes sense. I've had to use it a couple times for a cracked screen, and the process is simple...but I knocked off a star because I still had to pay an additional $10 when replacing the phone. The employee explained that people were breaking phones on purpose to get new ones, so the fee is supposed to be a deterrent. Annoying.

This is a great protection plan although the price is still a little high. While I can understand that technology easy to fix some things that would be part of this plan do you like they could have given a lesser cost. I have yet had to use this plan but that's sad I still advise anyone with expensive technology to go ahead and get one

Most cell phones will not immediately show a problem, so I strongly recommend this plan. Since I purchased a phone for my mom, being that she is disabled and elderly, anything can happen. Protection also will cut the cost of repair for human related issues like, cracked screen, etc.. If you purchased a item for a gift, make sure it's protected, saves you from buying the same thing again.