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Questions & Answers
Page Showing 1-8 of 8 questions
Q: QuestionCan i purchase device protection days after product purchase
Asked by Ilovegadgets.
- A:Answer Yes you can you just have to find out how long do have to put the protection plan on your merchandise
Answered by Ladybug
Q: QuestionI bought my TV Nov 2020 it just fell off the wall May 2021 I don’t I got the Geek Squad warranty can they fix my TV since it’s been within a Year?
Asked by Tv.
- A:Answer No this would be considered accidental damage and is not covered under Geek Squad or manufacturers warranty.
Answered by Anonymous
Q: QuestionMy tablet that I bought it August is not holding a charge, and when it does actually charge, the battery runs out very quickly. Under the warranty, what options do I have?
Asked by Dominique.
- A:Answer You will have to get a new one. This usually happens when you overcharge the item overnight
Answered by SunnyBeach
Q: QuestionIs this coverage for any chromebook or tablet I have or only for what I've recently purchased? I have a samsung chromebook I just purchased from an outside seller and wondered if that qualifies for this service?
Asked by SB.
- A:Answer I'm not sure, I would think only a recent purchase.
Answered by Sprroach44
Q: QuestionI was wondering if I purchased the 1 year warranty do you all honor it based off of my confirmation email of my purchase? Or will I receive paperwork? Also does it cover things with the tablet such as the screen blacking out at random times?
Asked by Tune89.
- A:Answer Thanks for your question! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. The plan is tied to your account and we can look it up with you via your phone number.
Answered by GeekSquadSupport

Q: QuestionMy computer has been lost after dropping it off with Geek Squad. It has been lost for a month with zero resolution and no information coming from Geek Squad. How do I lodge a formal complaint? I need help on who to talk to about the lack of help
Asked by TClark.
- A:Answer I had to talk to 6 different people before anyone would even look into this. Last week they finally bought me a new computer. What makes me mad is that they didn't even try until I went in super upset after repeatedly being told it was out of their hands. I'm more upset about the way things were handled
Answered by Anonymous
Q: QuestionDoes it cover for charging port. Tablet is not charging well. It is taking too long to charge.
Asked by Kayren.
- A:Answer If it isn't reaching full 100% charge, like stopping at say 95% or 60% and says "plugged in, not charging", it could be your battery is going bad. These types of batteries get worn out by two things: 1. High heat levels (so it's good to set it at a medium or low performance power level, not just to save electricity or the minutes you can run it, but also, the number of cycles it will charge/discharge. Also, with the chemistry in these, it's best not to let them drop all the way to 0%. Unfortunately, I'm having an issue with my charger, where sometimes, like after I unplug it after moving somewhere else, and then plugging it back in, I will have to actually unplug it at the wall outlet (or unplug the AC cord from the AC/DC transformer - that rectangular box that converts 120 volts at 60 hertz alternating current, down to 12 volts, 5 volts, 3.3 volts, or whatever the demands of the unit may be. I would try a battery test if your unit came with a power management custom battery test kit. In Windows you can also check the power options by right-clicking the battery icon at the lower right portion near the date and time.
Answered by TMH5000
Q: QuestionHow do I submit a claim?
Asked by Jordan.
- A:Answer Best buy is so worst , I am loyal these many yrs all electronics with best buy , have total membership,best buy cc ,so disturbed today due to worst behavior from Bellevue store manager Mathew , I did buy Google pixel phone with iPhone trade in and I was waiting for shipping box and label later found out that they don't send , just 1 day and they cancelled my trade-in and now they don't do , such worst beat buy , never ever buy anything from Best buy , Amazon and Costco are best they value customers to core and they change anything to help customers
Answered by Iphone
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