Questions & Answers

Q: QuestionLost power and things are different, does it cover this?

Asked 1 month ago by Rick.

• A:Answer Depending on the type of coverage that you have it may. You should ask Geek Squad

  Answered 1 month ago by phdv

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Q: QuestionWhat does this cover

Asked 2 months ago by Mike.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Accidental damage

  Answered 1 month ago by SHANNONJ

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Q: QuestionWhy can't I purchase the one year accident geek squad protection for my computer that I just ordered and received in the mail today??

Asked 2 months ago by TJLC.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer US mail that fast

  Answered 1 month ago by SHANNONJ

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Q: QuestionI lost the charging to my computer. Can I get it replaced for free?

Asked 2 months ago by jeff.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionHow can I cancel gee squad protection plan?

Asked 3 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionCan I renew coverage

Asked 3 months ago by RH777.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionJust purchased a 4 year geek squad plan but I did not get a pamphlet or instructions on how to use my plan if I need to. Am I supposed to have been given a plan or certificate # for the plan I purchased

Asked 3 months ago by Pamela.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer I got an email from Best Buy with the subject line: Important information about your Geek Squad Protection plan that contains links about my plan!

  Answered 3 months ago by MICHAELH

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Q: QuestionOn June 30 2026, I purchased a 3yr geek squad protection plan for my new laptop (Acer-Swift Go 16A-I Copilot + PC) purchased 0n 6/30/26 I am a Best Buy Total member - Why does my warranty expiration date say 6/30/29 instead of 6/30/31 (2 yrs + 3 yrs)

Asked 3 months ago by DD.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the protection plan include coverage for any motherboard issues?

Asked 3 months ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionIf a charger or a piece of the charger breaks off in the charging port of my iPad will I be charged for parts or labor under this protection plan?

Asked 4 months ago by Bransbones.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionI have a 3 accident plan that covers all. So if my mouse pad doesn’t work right. Won’t that fall under a hard issue or a soft ware issue? And if it is a software issue it will be covered?Cause I can’t find no where on Best Buy plans where it discuss soft

Asked 4 months ago by BaldomeroG.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the warranty cover replacement if computer is lost or stolen?

Asked 4 months ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I don’t think so,only for repair or technical.

  Answered 4 months ago by Anonymous

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Q: QuestionWhat happens if I return the laptop (within my 60-day return window) that I purchased the protection plan for? Will the balance of the protection plan be refunded?

Asked 5 months ago by LeaBug.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionGood Morning, I purchased a Dell laptop June of 2024 along with the 2-year protection plan. The battery will not hold a charge beyond 30 minutes and wondering what my options are with the 2 year protection plan? Thanks, Chris

Asked 6 months ago by DellBattery.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You should be able to get a new battery But take it in and have them look at it

  Answered 4 months ago by TAMARAC

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Q: QuestionDoes this protection covers if the item is stolen?

Asked 6 months ago by Stolen.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Your regular home or renters insurance should cover that

  Answered 4 months ago by TAMARAC

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Q: QuestionIn a 2 year warranty for a Fitbit watch, if I pay $19.99 for the $99.95 watch, does replacement include $39.99 for set up?

Asked 7 months ago by Jerr.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 6 months ago by SandraK

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Q: QuestionHow do I make an appointment for Geek Squad service

Asked 7 months ago by ScooterCollision.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It wont let me i am fustrated

  Answered 1 month ago by Meme

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Q: QuestionHow to find out which computer has insurance

Asked 8 months ago by Paola.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer They can look it up by your phone number

  Answered 4 months ago by TAMARAC

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Q: QuestionIf my screen cracked is it covered

Asked 8 months ago by Michelle.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Should be

  Answered 4 months ago by TAMARAC

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