Questions & Answers

Q: QuestionPurchased 3 year protection back in January of this year for my vacuum. The vacuum works however there is a tear in the wire attached. If it tears more it could affect of the vacuum turns on . Is this something that can be fixed ?

Asked 2 years ago by Cmariea.

• A:Answer I believe that will be a manufacturer defective. And you can return it.

  Answered 2 years ago by TerriM

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Q: QuestionHow many times must my laptop fail for the same problem before they stop pretending to fix it and just give me credit for something else? Someone from GSCECC seems to think I'm stuck only with what HP will do even though the HP warranty is expired...

Asked 2 years ago by JDThird.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy dog chewed up one of my wireless Dre beats that I just purchased a week ago. I bought the 2 year warranty on them. Will I be covered?

Asked 3 years ago by Johnny310.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Should be. I purchased the 3 year accident policy with Geek Squad. You might have to look into the actual warranty policy. It gives examples of what is covered/what is not and has lots of FAQ examples too. I was able to do this through the Best Buy order history on my account.

  Answered 2 years ago by Crystal

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Q: QuestionMy kid's laptop fell off his desk at school while it was in a case and it still ended up with a crack screen. I do have accidental coverage and was wondering how long does it take to get a cracked screen fixed?

Asked 3 years ago by Nitrodad.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer We sent ours out at the beginning of the summer. Got it back in about 2 weeks.

  Answered 3 years ago by Footfxr12

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Q: QuestionMy 1-Year Accidental Geek Squad Protection is about to expire. I got an email from a person saying I will be automatically charged for renewal. (it includes a downloadable "geek squad" invoice, suspect) I just wanted to confirm you will not charge me.

Asked 3 years ago by NoRenewalNeeded.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hm? somehow this does not sound right. I would not download the invoice, instead call the geek squad directly, to many scammers out there looking for personal info. Mike

  Answered 3 years ago by Excellentbuy

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Q: QuestionI've bought HP Spectre x360 with the 2-year Accidental Geek Squad Protection Plan and the tilt pen doesn't work anymore. Does the plan cover the fixing or replacing of the pen? knowing that it was included with the laptop itself.

Asked 3 years ago by Ahmed.

• A:Answer Yes it is covered

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionMy Laptop will not boot up. I see the windows logo , then I shuts of with a faint clicking sound. Do I just bring it to the store?

Asked 3 years ago by David.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy Lenovo Chromebook was stepped on and the screen is damaged. This is covered under the 2-year accidental protection, right? How do I get this repaired, and how long will it take?

Asked 3 years ago by Sean.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes it should, just take it in with your info.

  Answered 3 years ago by Excellentbuy

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Q: QuestionI bought gaming laptop dec26 /2021 I brought in already once due to not charging and gaming lights went out on keyboard well now it’s happening again is there warranty to replace product i feel it’s a faulty laptop I do have geek squad also

Asked 3 years ago by Dee.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI purchased my touchscreen HP laptop in 2021 unfortunately it doesn’t have no insurance plan. I send it out to her repair but the manufacture doesn’t have most of the parts am pretty much screwed with this 1,082.49 laptop

Asked 3 years ago by Steppy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No ask them to junk it out since they csnt get parts

  Answered 2 years ago by TerriM

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Q: QuestionDoes this cover accidental loss? I have Jabra Wireless Earbuds and one fell off as I was walking my dog at night. We were going around a field across the street from my house. Searched for an hour. Now I can only listen to my left ear 🥺.

Asked 3 years ago by JP.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionGeek Squad double charged for my membership for years. I visited Eatontown store today. The dropped one duplicate account. But they give no refund.

Asked 3 years ago by MembershipfeesError.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I know the geek squad is not cheap and it's unfortunate for the duplicate account but I had a very simple issue with the chromebook and was given a brand new one on the spot. Just stay on top of your finances.

  Answered 2 years ago by DavidR

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Q: QuestionDoes geek squad protection plan cover a broken screen due to my kid

Asked 3 years ago by Repizo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes it should.

  Answered 3 years ago by Excellentbuy

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Q: QuestionHello, my son's laptop is currently in with the Geek Squad with 2 year protection plan (from 11/2021). If I receive a credit for the laptop instead of a repair, will the plan be transferrable to t0 new laptop for the remainder of the plan?

Asked 3 years ago by Transferrable.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No. You have to restart a new plan if youre getting a new item

  Answered 3 years ago by CharliePVerified Purchase

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Q: QuestionDo the protection plan cover on purpose damages that were made out of rage?

Asked 3 years ago by Owl.

• A:Answer So in a rage you accidently knocked it don onto the floor, or dropped it, knocked your beverage over and it got onto it. Accidents happen, if calm or in a rage its an accident,

  Answered 3 years ago by Jcbishop5Verified Purchase

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Q: QuestionHi GS, Does the 2-Year Accidental Geek Squad Protection include battery replacement for low battery performance? first-year fantastic 8 to 9 hours but now less than 1-hour performance.

Asked 3 years ago by Aj.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes they do. I shipped my laptop out to get the battery replaced for no extra charge. Took about 2-3 weeks.

  Answered 3 years ago by zoeyigo

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Q: QuestionCan I extend my Accidental Geek Squad Protection once it expires?

Asked 3 years ago by SoCalDom.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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Q: QuestionI currently have this plan on several items. In order to use this plan, can I take the items back to the store and receive a gift card or store credit for the items? I'm not entirely sure if I want replacements or not.

Asked 3 years ago by Joshua.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You can bring in to the Geek Squad. The only way they will replace the product is if they can not be repaired. Be prepared to wait for a couple weeks for them to completely fix any damage.

  Answered 2 years ago by Crystal

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Q: Questioni bought Bose earbuds and added the 2 year protection, they got stolen, does this cover replacement ?

Asked 3 years ago by sari.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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