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Hi Bobbie. Thanks for your great questions! This is an awesome rowing machine. We would come out to the home under the protection plan, just to make it simpler for you. Generally, there won't be fees but it depends what the issue was - whether it's physically damaged or having issues. We'd be happy to get you the specifics if you want. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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