Questions & Answers

Q: QuestionWe have the 5 Year protection plan. TV screen was cracked and now no picture!! Please can someone tell me if I'm covered???

Asked 6 years ago by Brose.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out to us about this. I'm sorry to hear about your TV! We might be able to help out with this! We'd like to hear more about what happened and see how to assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought a 40 inch TV in Dec of 2019. I moved recently and turned on the TV to see lots of lines. Maybe pixel or heat damage. Is that covered with the extended two year waranty?

Asked 6 years ago by Yellow.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. It's possible it could be covered. We would definitely want to take a look. Since it's a smaller unit, we'd recommend taking it into your local Best Buy so our Geek Squad can see what kind of damage we're dealing with. They'll be able to point you in the right direction. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI recently bought a Samung 43 inch UHD Smart TV, and now my TV won't cut on. Even though i bought the 2 year standard warranty for geek squad, can they still come down here and fix my TV even though I didn't buy the warranty for the TV?

Asked 6 years ago by Beastmode90.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for taking time to connect with us on this. I'm sorry to hear about your TV. We can come out whether you have protection or not to help out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIs it refundable

Asked 6 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. We'd like to know more about what you're asking so we can try to assist. We'd recommend getting in contact with your local store who should have this answer. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan I call them to do a check on my Laptop I can't get any sound?

Asked 6 years ago by Tiny.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer yes

  Answered 6 years ago by HopieVerified Purchase

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Q: QuestionCan I purchase a 5 year plan on a tv not purchased at Best Buy?

Asked 6 years ago by Hank.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Hank. Thanks for your great question. You can only purchase the 5 year protection on a TV purchased through us. A membership like Total Tech Support can definitely help with diagnosing and discounting repair on a device that isn't purchased through us otherwise. Keep in mind, we do price match other retailers so if you're looking at a TV we sell as well, that may be the easiest. I hope this helps. If you have further questions, please reach on out to us.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIS the charge for the warranty at $89.99 a one time charge (5 years) or a yearly charge

Asked 6 years ago by MurGor.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer One time charge.

  Answered 5 years ago by Scar

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Q: QuestionIs there a Geek Squad protection plan for other devices that I own even if I didn't purchase them from BB?

Asked 6 years ago by Country.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! We do offer our Total Tech Support Membership that covers devices regardless of where they were bought. You can learn more about our Total Tech Support program at www.bestbuy.com/totaltechsupport.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have the 2 year standard geek squad protection on my tv. it’s only been a year and my tv will not turn on at times what is covered under standard protection? It has not been dropped or any damaged.

Asked 6 years ago by Miggs.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer That is covered under your protection plan. You can bring your tv into Best Buy and they will replace it for you. They can look up your protection plan through your account.

  Answered 5 years ago by Scar

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Q: Questioni asked about ram upgrade for my laptop at lenovo, i been recommended this, and i been told if my laptop was damaged during the upgrade, the geek squad would replace the laptop for free, is that true?

Asked 6 years ago by RjKumar111.

• A:Answer Hi there. Thanks for reaching out about this. We'd like to know more about what happened to see how we can help out. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionDoes a TCL (ROKU) have a standard warrenty? Is the 2 year Geek Squad Protection added after the standard warrenty runs out?

Asked 6 years ago by Rabbit.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Im not 100 percent sure but most have a year warranty and if you get the 2 year geek warranty it will add on to end of your factory warranty!

  Answered 5 years ago by Jroc

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Q: QuestionAfter my extended warranty that I purchased for my new TV at Walmart runs out, can I purchase a protection plan at Geek Squad to keep the TV protected?

Asked 6 years ago by Indy.

• A:Answer Hi there. Thanks for reaching out about this. The protection plans that we offer on our TV's must be bought at the time of purchase. We'd like to know more about what you're looking for to see if we can do anything. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought a 5 year warranty on my Samsung tv what does that cover on this plan. It will not come on picture or sound.

Asked 6 years ago by J.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a 60" Vizio TV 4 months ago. I only have a 1 year manufacturer's warranty. The top plastic trim slipped off the screen and now there's a noticeable gap. Does my manufacturer's cover repair?

Asked 6 years ago by Benji.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Benji. Thanks for reaching out about this. I'm sorry to hear about the Vizio TV! We would be happy to see what we can do for you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWill the geek squad protection plan mount my television on the wall?

Asked 6 years ago by Wbrown32.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer It’s a protection plan not installation plan.

  Answered 6 years ago by RadDanVerified Purchase

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Q: QuestionI purchased a 5 year warranty for my new TV. I am moving across town later this year. After I move in is my TV still covered at the new address?

Asked 6 years ago by frank.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Frank. Thanks for your great question. Absolutely. We'll still cover that TV. It's more-so tied to the product than your address. We'll definitely want to get it changed to the new location when you do move. So when that time comes, give us a call at (800) GEEK-SQUAD or (800) 433-5778 to make the swap.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionTreadmill coverage

Asked 6 years ago by JimG.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Does Best Buy service treadmill which was purchased at Best Buy

  Answered 5 years ago by Irenka

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Q: QuestionI purchased a Toshiba TV with Chromecast built-in in 2017 with a 5 year extended plan. The TV has been discontinued on the Toshiba website and I can't get updates for the TV or Chromecast. Is this covered in the 5 year plan I purchased?

Asked 6 years ago by LilRed138.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. I apologize for that odd cirucumstance. We'd love to see how we can help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionHow long do you have to get the protection plan after you have ordered your tv

Asked 6 years ago by Tiffany22.

• A:Answer Hi Tiffany. Thanks for your great question! It can vary from person to person. We'd be happy to look into this with you and double check. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 6 years ago by GeekSquadSupport

  
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