“My tv went black and I have the 2yr warranty ..I want a replacement ..do I take the tv to the store ,and get one right away ,or do I wait for a refurbished one ?”
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If you're still within the 2 year agreement, then yes, take your t.v. in and you can get another one of equal value or upgrade to a better version. If you want to upgrade, you'll just pay the difference in cost.
Sorry, there was a problem. Please try again later.Hey there. Thanks for your question!! I'm sorry to hear about your TV. How we'll start this is actually sending out an agent to troubleshoot/diagnose the unit. If they can fix it, great! If they can't, we'll normally look into a repair first. From there, it just depends on the condition of the TV whether we continue with repair or look into replacement. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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