Questions & Answers

Q: QuestionIs the Direct tv app available on this tv?

Asked 2 years ago by Anonymous.

• A:Answer Hello! Yes, you can download the Direct TV app on this 50" 4-Series Smart Fire TV! Apps can be easily downloaded from the main screen on your Fire TV. Here are the steps: 1. Use the main menu on your Fire TV to search for apps. You can also use your voice to search for specific apps. Just press the voice button on your Alexa Voice Remote or say what you would like out-loud. 2. Select the app you want to download. 3. Select Get or the shopping cart icon to start your download. Once downloaded, you can begin streaming from your favorite streaming services. I hope this information helps. Have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionCan you download the Xfinity app on this tv

Asked 2 years ago by Jerry.

• A:Answer Hi Jerry! The Xfinity app is available to download off of the Amazon Appstore! To download apps: 1. Use the main menu on your Fire TV to search for apps. You can also use your voice to search for specific apps. Just press the voice button on your Alexa Voice Remote. 2. Select the app you want to download. 3. Select Get or the shopping cart icon to start your download. I hope that helps, have a great rest of your day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionWhen was this TV released? On Amazon it says “Date First Available: June 21, 2023” but on here at Best Buy it says it came out in 2021.

Asked 2 years ago by WilliamL.

• A:Answer Hello Will, you want to know the release date for the Amazon 50” Class 4-Series 4K UHD Smart Fire TV. The release date for the Amazon 50” Class 4-Series 4K UHD Smart Fire TV is year 2021. Hope this has answered your question. Have an amazing day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionI DO NOT own this TV! I am looking to purchase a replacement for my current TV which has limited download speeds. With that said, what is the maximum rated download speed for this TV? Obviously when questions are asked, you have to be specific!!!

Asked 2 years ago by Anonymous.

• A:Answer Hi there! The WiFi that's built into the 4-Series TV is capable of transferring at rates of over 5Gbps, however you're always going to be capped based on things like your router, modem, and the connection speeds provided by your ISP. To stream live TV at 4k it is recommended you have a download speed of around 50Mbs, so the 4-Series is more than capable of providing that. You may want to check with some other devices (like your phone, for example) in a similar location to where the 4-Series would go to make sure that it will be able to get a strong signal. If you're having trouble with signal, I would suggest looking into a mesh router like the eero brand. I hope that helps, have a great rest of your day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionIs the Optimum app available to download?

Asked 2 years ago by Gordon.

• A:Answer Yes

  Answered 2 years ago by jconingfordVerified Purchase

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Q: QuestionCan you speak Chinese?

Asked 2 years ago by W.

• A:Answer No

  Answered 2 years ago by Nicole3292Verified Purchase

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Q: QuestionHas anyone had issues with the sound? I have to turn the volume up to 26 or higher to get a decent sound level. I have tried to adjust the settings and I even purchased a sound bar and it still does not have a good quality of sound.

Asked 2 years ago by Tam.

• A:Answer I have no issues. Love this tv.

  Answered 2 years ago by gabiVerified Purchase

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Q: QuestionI bought this tv about a month ago and I have had nothing but problems with it. The sound goes off about once every 15 minutes for a few secs. The volume display comes up every couple of of minutes. And sometimes the screen goes black for a few second

Asked 2 years ago by TeresaD.

• A:Answer You might want to try looking up and contracting the support for the Amazon TV, that may be an issue they can walk you through to solve or fix. I’ve gladly had no issues with my own TV, the picture and sound quality are both excellent. Hope you get it fixed, it’s not fun going without a TV.

  Answered 2 years ago by JacobVerified Purchase

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Q: QuestionWhat is the data storage and system RAM?

Asked 2 years ago by Mel.

• A:Answer Hello Mel! This TV have 16GB of internal storage (just over 11 that is available after you include the TVs system data) and can be expanded with a USB storage device to be used as an external storage. This TV comes equipped with 2GB of RAM as well. Thank you so much for your question and I hope you have a terrific day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionCan this TV display vertically when turned 90 degrees? Such as portrait mode instead of landscape mode.

Asked 2 years ago by Max.

• A:Answer Hello Max, Changing screen orientation is not available on the Amazon 50" Class 4-Series 4K UHD Smart Fire TV or any Fire TVs. Have a great day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionI purchased an Amazon 4K50N400A 4K LED. I am close to returning because I cannot download the Spectrum app for my Spectrum service. I was told to purchase the Firestick which I did. But after setting up the fire stick, I still cannot download Spectrum.

Asked 2 years ago by Morontian.

• A:Answer I need to return the TV because it was damaged in the box

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI was playing a PS4 game and now my screen is completely white and I can’t do anything. I had it out of the box for 10 mins. Did I set something up wrong?

Asked 2 years ago by Helpneeded.

Q: QuestionCan this connect to my WIFI router?

Asked 2 years ago by PassportCoruptedRecords.

• A:Answer Yes

  Answered 2 years ago by GeorgePVerified Purchase

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Q: QuestionIs one HDMI port a “HDMI Arc” type for Bose connection?

Asked 3 years ago by LouLouBell.

• A:Answer Yes it is marked.

  Answered 2 years ago by AnthonyMVerified Purchase

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Q: QuestionHi! I have Comcast in my home. Can I connect the TV with it and use my Comcast remote?

Asked 3 years ago by Anonymous.

• A:Answer You should. I have a Direct TV Stream box plugged into one of the HDMI ports which works independently from the WebOS.

  Answered 3 years ago by FlourescentCandyVerified Purchase

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Q: QuestionDoes this TV come with a Wall mount

Asked 3 years ago by Jp.

• A:Answer Hello Jp! No the wall mount does not come with this TV. It is sold separately with a 300mmx300mm VESA size. Thanks so much for your question and I hope you have a phenomenal day!

  Answered 3 years ago by Amazon Devices Customer Support

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Q: QuestionCan you view your ring doorbell camera on this TV

Asked 3 years ago by Giants.

• A:Answer Hello Giants! Yes you can access your Ring doorbell by linking your Ring and Amazon accounts in the Alexa smartphone app. Once that is done, you can see when people come to your door and can even speak to them through the Alexa Voice remote. Thanks so much for your question and I hope you have a tremendous day!

  Answered 3 years ago by Amazon Devices Customer Support

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Q: QuestionWhat wireless systems work with this TV system? I don't want to spend a lot on a soundbar/etc, but want something wireless to get more sound out of the TV. The TV is located in a home gym, so nothing fancy needed, but something that can be heard.

Asked 3 years ago by Maryland.

• A:Answer Hi Maryland! You can listen to your TV through other alexa enabled devices, and you can also create a home theatre group with a Fire TV device using your Alexa app. Follow these steps to set it up: 1. Set up your Fire TV and Echo devices, then check for software updates. 2. Open the Alexa app . 3. Open Devices . 4. Select Plus and scroll to the bottom of the screen. 5. Select Set Up Audio System. 6. Select Home Theater. 7. Select your compatible Fire TV device. 8. Select up to two compatible Echo devices to use as speakers. 9. Select left and right speakers when using two Echo devices. 10. Name your home theater and assign it to a room in your house. 11. Devices in your speaker group should be in the same room as your television. 12. Follow the directions on your TV to finish set up with Fire TV. Have a great day!

  Answered 3 years ago by Amazon Devices Customer Support

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Q: QuestionThis tv does support AT&T uverse cable correct.

Asked 3 years ago by Fritz.

• A:Answer Hello Fritz! If you are using AT&T's cable receiver for their UVerse service, you should be able to connect it to an available HDMI port in order to use it with this TV. There is also an available AT&T UVerse for Fire TV app that is on the Appstore that you can reach by pressing and holding the Alexa Voice button on the remote and saying "AT&T UVerse". Subscription to UVerse would be required and you would need to log in to you account to access it but once that is done you should be able to use the features available on that app as well. I hope this helps answer your question and that you have a phenomenal day!

  Answered 3 years ago by Amazon Devices Customer Support

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