“What should I do if echo 4th generation has been stolen and being used by someone else?”
Answer This Question
1-2 of 2 Answers
If you have the serial number (found in your Amazon order history) provided it to the police in case they recover it. Unfortunately, Amazon doesn’t have a direct way to track stolen Echos, but deregistering it ensures the thief can’t use it under your account. How to deregister your account; 1.) Open the Amazon Alexa app 2.) Go to Devices > Select your Echo (4th Gen) 3.) Scroll down until you see “Registered To: xxxx” Then tap “Deregister” This will ensure they won’t get any personal information out of your alexa, and use your account to get your data
Sorry, there was a problem. Please try again later.Hi NaiWyn! You need to de-register the device from your account. Follow the steps below to do so; - Open the Alexa app on your phone/tablet - Tap "Devices" at the bottom - Select "Echo & Alexa" - Find and tap the Echo device you want to de-register - Tap the gear icon (Settings) in the upper right corner - Scroll down and tap "De-register" - Confirm that you want to de-register the device After de-registering, the device will be removed from your Amazon account and reset to factory settings. Hope this helps, have a great day!
Sorry, there was a problem. Please try again later.