Questions & Answers

Q: QuestionCan I connect the device to 220 V directly?

Asked 2 years ago by VickyAllais.

• A:Answer If the 110V appliance is connected to a 220V power supply, the power may quadruple at the moment the appliance switched on, and the appliance will quickly operate in an overvoltage condition. It may be accompanied by smoke and flash, or the fuse will melt and the protection part will be damaged. An electronic appliance with a single input may be damaged due to some components being burnt.

  Answered 2 years ago by WagsVerified Purchase

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Q: Questioncan you sync to your iphone ?

Asked 2 years ago by Anonymous.

• A:Answer Download the Alexa app and you can

  Answered 2 years ago by BestBuyPointsManVerified Purchase

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Q: QuestionDoes EchoDot include radio reception?

Asked 2 years ago by Tracy.

This question was asked about the related product: Amazon - Echo (4th Gen) With premium sound, smart home hub, and Alexa - Glacier White

• A:Answer Not traditional AM/FM

  Answered 2 years ago by BestBuyPointsMan

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Q: QuestionDo I need additional speakers to hear music in other rooms?

Asked 2 years ago by Phenomenal.

• A:Answer Depending on how far away. This lil guy is pretty loud

  Answered 2 years ago by BestBuyPointsManVerified Purchase

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Q: QuestionDo you have to pay for streaming music? Can't I just plug in, download app and play without having to subscribe? I just want to play music.

Asked 2 years ago by Smokey.

• A:Answer Plug and play for regular service. The plus services are 4.99 a month. With the upgrade you can do more and listen to anything at any time.

  Answered 2 years ago by BestBuyPointsManVerified Purchase

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Q: QuestionAre they two separate devices in the package? I mean can I keep one and gift the second to an entirely different home/person?

Asked 2 years ago by DissatisfiedCustomer.

• A:Answer No, the 4th Gen Echo is just the device, and a small User Guide.

  Answered 2 years ago by DavidMVerified Purchase

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Q: QuestionIs there a rechargeable base for this model or is it strickly plug in ?

Asked 2 years ago by Anonymous.

• A:Answer Strictly plug-in

  Answered 2 years ago by user320709

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Q: QuestionCan the Amazon Echo 4th gen take 220-240V

Asked 2 years ago by Anonymous.

• A:Answer No

  Answered 2 years ago by DouglasW

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Q: QuestionCan you use Bluetooth to connect this to a Samsung TV and use this as the TV speaker?

Asked 2 years ago by Angie.

• A:Answer Yes, you can connect the Amazon Echo (4th Gen) to a Samsung TV using Bluetooth and use it as the TV speaker. To do this, you'll need to pair the Echo with the TV via Bluetooth in the settings. Once connected, the audio from your TV will play through the Echo speaker. Keep in mind that sound quality might vary, and some features, like Dolby Atmos, may not be supported when using Bluetooth. But for regular TV audio, it can work well as an alternative speaker.

  Answered 1 year ago by VinoVerified Purchase

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Q: QuestionCan you adjust the bass and treble on the Echo with premium sound Generation 4 ?

Asked 2 years ago by Ritaman62.

• A:Answer Yes, you can through the Alexa app settings. When you pair two of these for stereo, the equalizer settings you choose will be applied to both speakers. I guess that makes sense, and I'm glad they do that.

  Answered 2 years ago by PaulHVerified Purchase

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Q: QuestionHow do I know if the battery is charging in the speaker?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Amazon - Echo (4th Gen) With premium sound, smart home hub, and Alexa - Glacier White

• A:Answer Hello and thank you for your question! This device does not use a battery and is required to be plugged in at all times to be powered and used. I hope this helps and that you have a superb day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: Questionhow do i get mine to connect to the internet

Asked 2 years ago by kimberlee.

• A:Answer Hello kimberlee. In order to connect this device to the Internet, you would need to have your device plugged in to a power outlet, have it in set up mode if it isn't already (Alexa will tell you she is ready for setup, if she does not, you can press and hold the action or circle button for 5 seconds and then she will tell you), then you complete setup using the Alexa app on your smartphone. Be sure you have your smartphone connected to the WiFi network that you plan to connect your Echo to and also be sure to be logged in to your Amazon account in the Alexa app that you plan to set your Echo up with. You can follow the on screen prompts at that time. Thank you so much for your question and I hope you have a super day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionWhat kind of power cord do I neec

Asked 2 years ago by Ndean.

• A:Answer The Amazon Echo (4th Gen) uses a 15W power adapter with a standard round barrel connector. The power cord that comes with the Echo is designed specifically for this model, so you’ll need to use that or an equivalent 15W adapter to ensure it works properly.

  Answered 1 year ago by VinoVerified Purchase

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Q: QuestionHello, Will this Echo Dot Generation 4 work without plugging into an outlet after it was charged. but close to my phone for bluetooth and wireless connections

Asked 2 years ago by cat.

This question was asked about the related product: Amazon - Echo (4th Gen) With premium sound, smart home hub, and Alexa - Twilight Blue

• A:Answer Needs to be plugged in

  Answered 2 years ago by RazzielVerified Purchase

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Q: QuestionShould the Echo device stop accepting instructions after it's been playing music for a while? Currently, I need to push the reset button for it to accept a new instruction - for example to play different music - after it's been playing a while.

Asked 3 years ago by Eddie.

• A:Answer This happened to us as well. I unplugged the device, waited a few seconds and it was fine after that. I understand that happens when the device gets confused but why it happens after it's been playing music for a while is beyond me, but that's what happens. Have not found a better solution than unplugging for a few seconds.

  Answered 2 years ago by SharonD

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Q: QuestionAlexa se utiliza por medio de Bluetooth o tengo k pagar una aplicación por mes

Asked 3 years ago by Yessy.

• A:Answer Trabaja por medio de bluetooth y una aplicacion que baja en su telefono. No tiene que pagar nada addicional si usted no quiere. Claro que si le ofrecen subscripciones asi como otras aplicaciones para que tenga que escuchar anuncios pero la verdad que a mi no me molesta. Se la recomiendo. Yo estoy muy feliz con Alexa.

  Answered 2 years ago by NubiaFVerified Purchase

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Q: QuestionWill Echo products function in Europe? Would a VPN be needed?

Asked 3 years ago by Palindroma.

• A:Answer Yes, Echo products will work in Europe. You can use them with the same features as in other regions. A VPN is not necessary for basic functions like using Alexa, playing music, or controlling smart home devices. However, some services may be region-locked, like certain music streaming options, but this is not related to the Echo itself.

  Answered 1 year ago by VinoVerified Purchase

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Q: QuestionWhat color is the power cord? I'm interested in the charcoal echo, and would certainly like it to match.

Asked 3 years ago by Pzatts.

• A:Answer Unfortunately, the cord is white.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow do you turn it off?

Asked 3 years ago by Dee.

• A:Answer Either say Alexa off or unplug the device

  Answered 3 years ago by JeffWVerified Purchase

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