“It appears that the tablet is blocked and I can’t even access settings. How can I download apps?”

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• Hello Ari, Have you tried to factory reset it? If not, try that. Turn power off (hold power button down until it shuts off) and then hold the volume up key as well as the power button until you see the Amazon logo appear, and then let go. Then the menu should come up to factory reset. Hope that helps.

  Answered by Amazon Devices Customer Support 5 years ago

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