“I just bought one and it keeps flashing the Amazon symbol, it won’t turn on.”

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• might have a bad battery. take it to store or return it to amazon for a replacement

  Answered by Eog23 4 years ago

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• Hello! If you are having an issue of your tablet screen freezing or looping during start-up of your device, you can follow these troubleshooting steps to help resolve the issue: 1. Before restarting, charge your device for at least 30 minutes with an Amazon-branded power adapter. 2. Hold the power button down for 40 seconds or until your device shuts off. If a pop-up appears with the option to restart, keep holding down the power button until it shuts off. 3. After your device is powered off, press the power button for two seconds to turn it back on. I hope that helps! Have a great day!

  Answered by Amazon Devices Customer Support 4 years ago

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