Questions & Answers

Q: QuestionIs it compatible with andorid phone

Asked 5 months ago by Thea.

• A:Answer No. It’s designed to work with Apple Products.

  Answered 5 months ago by Anonymous

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Q: QuestionCan the 8 gig memory be upgraded to say 16 gigs or higher?

Asked 5 months ago by Macnoob.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Blush

• A:Answer Unless there is a 16gb+ version, no. The second you change anything about the internals of an Apple computer, you void the warranty. They often solder many of the components to the motherboard to prevent changes like this.

  Answered 5 months ago by Bill

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Q: QuestionTouch ID?

Asked 5 months ago by Anonymous.

• A:Answer If you get the 516 GB, yes

  Answered 5 months ago by Allie

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Q: QuestionWhen will this be released?

Asked 5 months ago by Rose.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Blush

• A:Answer 3/11 is the release day

  Answered 5 months ago by Ebby

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Q: QuestionCan I run Microsoft Office programs on the Neo? Can I copy my Google contact list to the Neo?

Asked 5 months ago by DonA.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Indigo

• A:Answer Hi, I work at a Best Buy in Virginia. In short yes, the neo runs MacOS, which natively supports all Microsoft office programs including Microsoft defender. As for the google contacts, this is a more involved solution as you have to dig through settings to set this up, but yes.

  Answered 5 months ago by CameronC

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Q: QuestionSSD card slot

Asked 5 months ago by Green.

• A:Answer It uses either 256 or 512 GB of soldered NVMe SSD, depending on the model

  Answered 5 months ago by Anonymous

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Q: QuestionDoes the $699 one have fingerprint security

Asked 5 months ago by Liz.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Blush

• A:Answer Correct, the $699 one with the 512 storage has the touch ID.

  Answered 5 months ago by Alexander

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Q: QuestionCan you transfer photos and files from a windows computer?

Asked 5 months ago by DE.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Indigo

• A:Answer As long as the file format is universal i.e. jpeg, jpg, and png. If your question is about something like airdrop and wireless file transfer this would work about the same as it does on any Mac.

  Answered 5 months ago by CameronC

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Q: QuestionIs it compatible with Serato Pro dj software?

Asked 5 months ago by Hutch.

Q: QuestionWe run QLab sound and video software for our theatrical productions. Will this laptop be compatible?

Asked 5 months ago by Tee.

• A:Answer Remember this Computer only had a 8 Gigabyte memory ram. If the software required more than 8 Gigabyte to run and work properly this computer is not for you. (Even if you want you can’t upgrade the memory Ram to add more Ram)

  Answered 5 months ago by edwardcarias

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Q: QuestionCan I get college discount

Asked 5 months ago by Kyky.

This question was asked about the related product: Apple - MacBook Neo 13-inch Laptop - A18 Pro chip with 6‑core CPU and 5‑core GPU - 8GB Memory - 512GB SSD - Blush

• A:Answer Yes, you can get Education Pricing if you come in-store and speak with an associate. Bring an ID from any school/university.

  Answered 5 months ago by bestemployee

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