Questions & Answers

Name: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black
Brand: Arlo
SKU: 6364593
Price: 599.99 USD
Rating: 3.9 (877 reviews)

Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

Model:: VMS5240B-100NAS; |
SKU:: 6364593

User rating, 3.9 out of 5 stars with 877 reviews.

Highly rated by customers for:

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QuestionI have a previous version and noticed that on hot days that the cameras shut off to avoid overheating. The only way to get them back up and running was to replace the batteries. Does this model have any challenges with high temperatures?
Asked 6 years ago by User123.
- Answer I live in West Texas where our temps get pretty high. I’ve never had our cameras shut off.
  Answered 5 years ago by KrystalV
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QuestionSo i saw on amazon it is releasing on 3/24/2019, and I'm seeing here that best buy had them released and that they are on pre order for 3/14/2019, so have updates been done? are we getting a better product? will the product i receive work?
Asked 6 years ago by Vman9933.
This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire-Free 4K HDR Security Camera System - Black
- Answer I bought mine in April and asked these same questions at the store. They assured me everything was better. My experience is better than what other people had with the earlier releases. Cameras seem to need to be closer to the base station than the arlo pro 2 system. But otherwise, they are working fine. I am only using the cameras with power cords, as the cameras are hard to reach, and I don't want to keep charging up the batteries.
  Answered 6 years ago by Chris
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QuestionIs there a plug in option to enable 24/7 recording as found on the Arlo Pro 2?
Asked 6 years ago by Zack.
- Answer Yes there is
  Answered 6 years ago by Daniel
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QuestionI bought one of this units two months ago to install during this holiday. I couldn't find any charging system for the cameras. What is happening please? What other accessories do i need to enjoy my susyem?
Asked 4 years ago by Anonymous.
- Answer I have the Arlo 2. If your cameras are in a area with good sunlight try solar panels, I purchased 3 solar panels for $120. I've had for six months and they keeps my cameras fully charged. I also have some cameras that are in areas where there is no good sunlight and the solar panels didn't work. So I have these plugged in to a 110V outlet. I bought 30" extension cables on Amazon
  Answered 4 years ago by homeowner
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QuestionDoes arlo make a camera that goes greater distance than 300ft &/or thru walls? For instance , as the crow flys, we are 50 ft from base. But there are several walls and a truck cab in between. So it won't work. Why doesn't arlo make a more powerful camer
Asked 5 years ago by Anonymous.
This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System
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QuestionWhat else do I need to buy and have in the vicinity besides the camera itself? Wi-Fi signal (if yes, minimum bit rate)? Cell phone service signal? Separate cell phone account? Another electronics box (“Base station”)? etc.
Asked 5 years ago by DoctorBob.
This question was asked about the related product: Arlo - Ultra Indoor/Outdoor Wire Free 4K HDR Security Camera System
- Answer Please ensure to get the Arlo Ulta kit and not the add-on camera for it to come with a SmartHub and accessories needed for the camera to work. As for the minimum required device and internet speed to install the system, please check this article : https://kb.arlo.com/000062043/. ^RM
  Answered 5 years ago by ArloTeam
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QuestionHow much does it cost a month for afloat camera use
Asked 5 years ago by Anonymous.
- Answer Arlo Ultra system comes with a free Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications. Please check this link to learn more about Arlo Smart plans : https://kb.arlo.com/88/. ^RM
  Answered 5 years ago by ArloTeam
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QuestionCan i use a 200 gb sd card
Asked 5 years ago by lal.
- Answer Hi, I have a 500gb installed so I guess a 200gb will be no problem.
  Answered 5 years ago by Manny03
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QuestionHow far away will these cameras have good view?
Asked 5 years ago by Ashley.
- Answer For tips on how you can position your camera, please check this article : https://kb.arlo.com/000062270/. ^RM
  Answered 5 years ago by Anonymous
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QuestionUp to how many camera can connect to the base
Asked 5 years ago by lv4jojo.
This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System
- Answer Arlo Ultra system comes with a free Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. You may add up to 15 cameras in a single Arlo SmartHub as long as your Arlo Smart Plan will support the total number of cameras added to the account. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications. ^RM
  Answered 5 years ago by ArloTeam
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QuestionHow many cameras dose this unit support. Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black
Asked 5 years ago by PaulDR.
- Answer I believe 10
  Answered 5 years ago by HiDefAddict
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QuestionWhat is the FPS rate for ARLO Ultra?
Asked 5 years ago by Samenus.
This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System
- Answer Arlo Ultra has 24fps. ^RM
  Answered 5 years ago by ArloTeam
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QuestionI have Arlo and my cameras going off line My batteries are always good but this has been happening for two or more I have two plug ins 4 on batteries now can this be sub station going What do i do to fix And my internet connection is good as wel
Asked 5 years ago by winnie.
This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System
- Answer Arlo Support Team would be glad to help you with your concerns. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx. ^RM
  Answered 5 years ago by ArloTeam
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QuestionCan you see the cameras on other screens besides the phone like on a monitor?
Asked 5 years ago by Felix.
This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System
- Answer If you can download the app you should be able to.
  Answered 5 years ago by Rick
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QuestionI live in Florida and deal with hurricanes, so I was wondering if the Arlo Ultra magnetic mounts can handle strong winds of up to 40-60mph or if during those events am I going to have to disconnect the cameras?
Asked 5 years ago by Evan.
- Answer The magnets are insanely strong. I don’t see winds knocking them off. Maybe slide, but will not come off.
  Answered 5 years ago by Petertros
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QuestionDoes Best Buy install these cameras?
Asked 5 years ago by Gigi.
This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire-Free 4K HDR Security Camera System - Black
- Answer We did not have the bandwidth needed to deploy system. This is a BIG issue! Am working on this with changing carriers to Xfinity, and new install date of 7/7/2020
  Answered 5 years ago by Brad
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QuestionWhat scan disk is compatible with this Arlo Ultra system?
Asked 5 years ago by Sue.
- Answer Sue, According to the Arlo Ultra User Manual: Your SmartHub accepts SDHC or SDXC microSD cards. We recommend using microSD cards with a minimum of 16 GB capacity, Speed Class 10, UHS-!, V10. Your Arlo SmartHub supports up to Class 10, UHS-3, V90. I hope this helps.
  Answered 5 years ago by LinksysSE3008
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QuestionWhere do I find the right one to buy the best sd card for my arlo ultra smart hub
Asked 5 years ago by Bill.
- Answer Here's an article that you can check to learn the minimum requirement for micro SD card : https://kb.arlo.com/000062124/. ^RM
  Answered 5 years ago by ArloTeam
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QuestionIs this system compatible with Apple’s HomeKit?
Asked 5 years ago by Kozyinn.
- Answer Yes, Arlo Ultra system is compatible with Apple HomeKit detailed here : https://kb.arlo.com/000062279. ^RM
  Answered 5 years ago by ArloTeam
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QuestionIf I buy this 4-camera system, does it also include the 1-year free subscription to the ARLO's Smart Elite plan to be able to store the recordings in the cloud?
Asked 5 years ago by Dan2020.
- Answer Nope. They give you the Arlo Smart Premier for 1-year which is 2k resolution. They don't give you the Arlo Smart Elite which is 4k resolution and should be the appropriate trial because this camera in theory can record 4k. I say in theory because I actually purchased this system 2 weeks ago (just returned it to BestBuy) and found out that it only recorded 1080p videos and the stored videos on the Arlo Smart Premier were also 1080p resolution.
  Answered 5 years ago by sam2020
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Showing 21-40 of 81 questions

Questions & Answers

Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

Q: QuestionI have a previous version and noticed that on hot days that the cameras shut off to avoid overheating. The only way to get them back up and running was to replace the batteries. Does this model have any challenges with high temperatures?

Q: QuestionSo i saw on amazon it is releasing on 3/24/2019, and I'm seeing here that best buy had them released and that they are on pre order for 3/14/2019, so have updates been done? are we getting a better product? will the product i receive work?

Q: QuestionIs there a plug in option to enable 24/7 recording as found on the Arlo Pro 2?

Q: QuestionI bought one of this units two months ago to install during this holiday. I couldn't find any charging system for the cameras. What is happening please? What other accessories do i need to enjoy my susyem?

Q: QuestionDoes arlo make a camera that goes greater distance than 300ft &/or thru walls? For instance , as the crow flys, we are 50 ft from base. But there are several walls and a truck cab in between. So it won't work. Why doesn't arlo make a more powerful camer

Q: QuestionWhat else do I need to buy and have in the vicinity besides the camera itself? Wi-Fi signal (if yes, minimum bit rate)? Cell phone service signal? Separate cell phone account? Another electronics box (“Base station”)? etc.

Q: QuestionHow much does it cost a month for afloat camera use

Q: QuestionCan i use a 200 gb sd card

Q: QuestionHow far away will these cameras have good view?

Q: QuestionUp to how many camera can connect to the base

Q: QuestionHow many cameras dose this unit support. Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

Q: QuestionWhat is the FPS rate for ARLO Ultra?

Q: QuestionI have Arlo and my cameras going off line My batteries are always good but this has been happening for two or more I have two plug ins 4 on batteries now can this be sub station going What do i do to fix And my internet connection is good as wel

Q: QuestionCan you see the cameras on other screens besides the phone like on a monitor?

Q: QuestionI live in Florida and deal with hurricanes, so I was wondering if the Arlo Ultra magnetic mounts can handle strong winds of up to 40-60mph or if during those events am I going to have to disconnect the cameras?

Q: QuestionDoes Best Buy install these cameras?

Q: QuestionWhat scan disk is compatible with this Arlo Ultra system?

Q: QuestionWhere do I find the right one to buy the best sd card for my arlo ultra smart hub

Q: QuestionIs this system compatible with Apple’s HomeKit?

Q: QuestionIf I buy this 4-camera system, does it also include the 1-year free subscription to the ARLO's Smart Elite plan to be able to store the recordings in the cloud?

QuestionI have a previous version and noticed that on hot days that the cameras shut off to avoid overheating. The only way to get them back up and running was to replace the batteries. Does this model have any challenges with high temperatures?

QuestionSo i saw on amazon it is releasing on 3/24/2019, and I'm seeing here that best buy had them released and that they are on pre order for 3/14/2019, so have updates been done? are we getting a better product? will the product i receive work?

QuestionIs there a plug in option to enable 24/7 recording as found on the Arlo Pro 2?

QuestionI bought one of this units two months ago to install during this holiday. I couldn't find any charging system for the cameras. What is happening please? What other accessories do i need to enjoy my susyem?

QuestionDoes arlo make a camera that goes greater distance than 300ft &/or thru walls? For instance , as the crow flys, we are 50 ft from base. But there are several walls and a truck cab in between. So it won't work. Why doesn't arlo make a more powerful camer

QuestionWhat else do I need to buy and have in the vicinity besides the camera itself? Wi-Fi signal (if yes, minimum bit rate)? Cell phone service signal? Separate cell phone account? Another electronics box (“Base station”)? etc.

QuestionHow much does it cost a month for afloat camera use

QuestionCan i use a 200 gb sd card

QuestionHow far away will these cameras have good view?

QuestionUp to how many camera can connect to the base

QuestionHow many cameras dose this unit support. Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

QuestionWhat is the FPS rate for ARLO Ultra?

QuestionI have Arlo and my cameras going off line My batteries are always good but this has been happening for two or more I have two plug ins 4 on batteries now can this be sub station going What do i do to fix And my internet connection is good as wel

QuestionCan you see the cameras on other screens besides the phone like on a monitor?

QuestionI live in Florida and deal with hurricanes, so I was wondering if the Arlo Ultra magnetic mounts can handle strong winds of up to 40-60mph or if during those events am I going to have to disconnect the cameras?

QuestionDoes Best Buy install these cameras?

QuestionWhat scan disk is compatible with this Arlo Ultra system?

QuestionWhere do I find the right one to buy the best sd card for my arlo ultra smart hub

QuestionIs this system compatible with Apple’s HomeKit?

QuestionIf I buy this 4-camera system, does it also include the 1-year free subscription to the ARLO's Smart Elite plan to be able to store the recordings in the cloud?