Questions & Answers

Q: Questionif you have the external power cord connected to the camera will it charge the battery ? if I connect power cord to house light that is on at night only will the camera run off battery during day and power cord at night to extend battery life?

Asked 5 years ago by Dawny.

This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

• A:Answer If its direct plug it will always be charging and of course running of the battery but battery remains charged because it’s plugged in

  Answered 5 years ago by HiDefAddictVerified Purchase

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Q: QuestionCan these cameras be viewed on a monitor ?

Asked 6 years ago by Anonymous.

• A:Answer Yes, but to do so, you must be logged into your Arlo account on the computer screen on which you want to view camera feed.

  Answered 6 years ago by OnHD

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Q: QuestionI have 1 camera (generation 1). Is this camera compatible with the Ultra system? (Backwards compatible?)

Asked 6 years ago by GeorgeT.

This question was asked about the related product: Arlo - Ultra 3-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer The Arlo Ultra camera is not backwards compatible with older generation Arlo base stations. At this time, you cannot sync an Arlo Ultra camera with a base station other than the Arlo SmartHub. If you are referring to the Arlo HD Wire-Free Camera, this camera is backward compatible to the Arlo SmartHub.

  Answered 6 years ago by ArloTeam

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Q: QuestionWill the system sustain through the drastic weather in North Texas. 20° Or less,, the heat, winds and the rain???

Asked 6 years ago by Peggy.

This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire-Free 4K HDR Security Camera System - Black

• A:Answer The operating temperature for the Arlo Ultra is -4°F to 113°F (-20°C to 45°C).

  Answered 6 years ago by ArloTeam

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Q: QuestionDoes this system have an option to wire the cameras to electric source or are they strictly wireless?

Asked 6 years ago by Jbar.

This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire-Free 4K HDR Security Camera System - Black

• A:Answer You can hard-wire, but if you go that route, I would recommend another system like the Lorex.

  Answered 5 years ago by Shelly

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Q: QuestionI have a home in Guatemala but leave in USA I need a security camera to see my house from USA in my phone or tablet

Asked 6 years ago by Anonymous.

• A:Answer Buy them you'll be happy

  Answered 6 years ago by Denisik91

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Q: QuestionThere’s one year of premier service included; how much does it cost afterwards? Are there any options for cloud service?

Asked 6 years ago by Daro.

• A:Answer Yes

  Answered 6 years ago by Tito

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