Questions & Answers

Q: QuestionCan the USB-C port be used to transmit to a secondary monitor?

Asked 6 years ago by Chris.

• A:Answer No, this Type C only supports data transfer.

  Answered 6 years ago by ASUS Answers

  
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Q: Questioncan I replace the SSD with an NVMe?

Asked 6 years ago by exernon.

• A:Answer It depends, if the M.2 slot is Sata as the specs suggests, then you can't use an NVME in its place.

  Answered 6 years ago by BR549

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Q: QuestionIs the RAM upgrade-able? How many RAM slots?

Asked 6 years ago by Terri.

• A:Answer The RAM is not upgradable, no slots available.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionI would like to buy a backup AC adapter. Which one should I buy?

Asked 6 years ago by Burghthing.

• A:Answer The laptop uses an AC adapter with the following specification: Plug type : 4.5 (mm) Output : 19 V DC, 6.32 A, 120 W Input : 100 -240 V AC, 50/60 Hz universal

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionWhat is the next model up from or comparable to the Q526fa-b17?

Asked 3 years ago by Dar.

Q: QuestionWhere can I purchase a new charging cord for my laptop. Little over 2 years owning this laptop and need a new cord. Thank you!

Asked 3 years ago by Taylortoot.

Q: QuestionCan the touch screen be turned off, & used with key board only? Also does it a have cd/dvd drive?

Asked 5 years ago by ChuckB2.

• A:Answer 1 Touch screen can be ignored and the keyboard used the way you expect in computer mode. If the computer seems stuck in tablet mode, go to Settings>System> Tablet>and make the choices you want. 2. No internal CD/DVD but USB plug in ones are not expensive and ideal for occasional use.

  Answered 4 years ago by Sailor29Verified Purchase

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Q: QuestionSearching for options: Are both drive slots identical? Is there physical place to install SATA SSD on the 128Gb place? Can I install NVMe M2 SSD in both drive 1 and drive 2 - any SSD specifics I should look for?

Asked 5 years ago by koko.

Q: QuestionCan I upgrade the graphics card?

Asked 5 years ago by L.

• A:Answer The graphics card is not upgradeable.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionI recently purchased this laptop and I was excited for the space and strength of the laptop. How do I get the rest of my space from this laptop im at 240 gb and its saying its full? I don' see the rest of the space when i look at storage. so where is it?

Asked 5 years ago by karruptedkat.

• A:Answer The default storage is C, to save files to the "D" data drive, this needs to be changed in Windows Settings > Storage then change " New documents will save to:" location.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes the does the Asus q526fa-bi7t10 support thunderbolt 3?

Asked 5 years ago by Steven.

• A:Answer Usb c yes, thunderbolt no

  Answered 4 years ago by MikaVerified Purchase

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Q: QuestionCan you turn off the touchscreen capability, permanently on this laptop?

Asked 5 years ago by Hello.

• A:Answer Yes, the touchscreen can be disabled on this model.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat type of M.2 SATA card is this laptop compatible with? B or BM key? and dimensions please?

Asked 5 years ago by Anonymous.

• A:Answer The preinstalled 128GB SSD is a M.2 2280 SATA. The dimensions are standard.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIf I replace the 128GB SSD with a Samsung 980 PRO 1TB Internal NVMe SSD drive WILL I ACTUALLY SEE THE SPEED INCREASE or will it simply "accept" the drive and still only give me SATA performance? Looking to buy NOW so answer important. Thanks.

Asked 5 years ago by Thrak.

• A:Answer Yes, it will speed up or improve performance if a Samsung 980 PRO will replace the preinstalled 128GB SSD.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionbuying a computer for my son who is going to engineering tec college, looking for a good lap top with 16ram and 500 gbs what would you suggest?

Asked 5 years ago by momma.

• A:Answer This machine should be fine for most software programs. If you would like to verify with specific applications, please feel free to reach out to me at cl-lane@asus.com and include case #N2011106908 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionI need to connect two external monitors. What models would you recommend?

Asked 5 years ago by Anonymous.

• A:Answer That would depend on your use case. Please note that this machine only has a single HDMI port, the second monitor would require an adapter. For specific recommendations based on your needs, please reach out to me at cl-lane@asus.com and include case #N2011092090 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow can I know how much it will cost me to upgrade the ssd from 128 to 512

Asked 5 years ago by Anonymous.

• A:Answer This model is not available with a 512GB SSD.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes the usb-c port on this laptop support a thunderbolt 3 cable/device?

Asked 5 years ago by Ola.

• A:Answer No, the USB-C doesn't support Thunderbolt.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionAre the keys backlit?

Asked 5 years ago by pbhhww.

• A:Answer yes they are

  Answered 5 years ago by MikeVerified Purchase

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