Questions & Answers

Q: QuestionAny idea when the eclipse grey color for this version will be back in stock?

Asked 5 years ago by Austin.

Q: QuestionDoes this have international warranty?

Asked 5 years ago by gg.

• A:Answer Only if Best Buy offers it. When I tried to add one through ASUS they said with that model you can only get one through Best Buy.

  Answered 5 years ago by Craigmart75Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the CPU third generation or fourth generation? It says third generation, but then it says 4900HS.

Asked 5 years ago by Isaac.

• A:Answer This a 3rd Generation mobile AMD CPU.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen is there going to be the gray model for this laptop?

Asked 5 years ago by Anonymous.

Q: Questionhihi if i would like to purchase this and ship it to SG via a 3rd party shipping company, will the official invoice be provided for warranty usage? Please advise thanks

Asked 5 years ago by hihi0202.

Q: Questionmy laptop sometimes freezes randomly sometimes, anyone got any clue on what should I do? You can see that the mouse will stop clicking and then the keyboard will stop responding and then the mouse won't even move, I restart it later and then it resumes.

Asked 5 years ago by maddy98.

Q: QuestionLooking for the 1440p models. ... Maybe they won't show up until other products with the 4900 cpus are available?

Asked 5 years ago by Pete.

Q: QuestionWill you guys ever stock the grey Asus G14 with the Ryzen 9 4900hs and RTX 2060? Canada has it as the GA401IV-DS91. Bring some of that stock to the United States.

Asked 5 years ago by CSmith.

Q: QuestionWhat are the sRGB and/or Adobe RGB values of the screen?

Asked 5 years ago by Jillian.

Q: QuestionI am planning to buy this product. I am India. Does this product has any International Warranty? If so for how amount of period

Asked 5 years ago by Adhi.

• A:Answer This laptop does not have an international warranty, it has a 12 month warranty for service in the United States.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this version come in grey?

Asked 5 years ago by huysnaw.

• A:Answer No, you can review this alternative model: GA401IV-XS96. You can locate it on our website here: https://store.asus.com/us/item/202006AM240000002/laptopsgaming-ROG-Zephyrus-G14-AniMe-Matrix-Ultra-Slim-Gaming-Laptop%2C-14%E2%80%9D-WQHD-PANTONE-Validated%2C-GeForce-RTX-2060-Max-Q%2C-AMD-Ryzen-9-4900HS%2C-16GB-DDR4%2C-1TB-PCIe-SSD%2C-Wi-Fi-6%2C-Win10-Pro%2C-Eclipse-Gray%2C-GA401IV-XS96

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have a quad core?

Asked 5 years ago by Dotkap.

• A:Answer No it has 8 cores

  Answered 5 years ago by randomVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAnyone find a way to increase the volume settings? My iphone is currently louder and watching videos or play games seems to always require headphones to be a good sound but I would like to let the speakers do the work.

Asked 5 years ago by Chris.

• A:Answer Maybe reinstall the Realtek Audio Driver from ASUS G14 website. Right click on the Speaker Icon on the Taskbar and open Mixer Volume and see where the levels are and raise them up. My Speakers are Very Loud. One of the Loudest Laptops around. If that doesn't work exchange it out for another one. The Speakers should be Loud.

  Answered 5 years ago by Craigmart75Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen will this laptop be available in the color black? And when will the anime matrix option be available?

Asked 5 years ago by Anonymous.

Q: QuestionWhat is the response time for this model? Multiple sources provide differing response times often within 20-40ms. The absence of an official answer is the only thing preventing me from purchasing this laptop.

Asked 5 years ago by Leo.

Q: QuestionDoes this model have NVME or just PCIe?

Asked 5 years ago by Leo.

• A:Answer From what I know, its a PCIe

  Answered 5 years ago by TomasVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes it have wifi 6?

Asked 5 years ago by Anonymous.

• A:Answer Wireless/Wired connectivity (WiFi 6 - 802.11 ax)

  Answered 5 years ago by Randy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it possible to get Russian-English keyboard on this laptop?

Asked 5 years ago by Leonid.

• A:Answer No, this model does not have any bilingual options available.

  Answered 2 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it covered by ASUS international Warranty?

Asked 5 years ago by Bruce.

• A:Answer No, this model has a USA local 12-month warranty.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question