Questions & Answers

Q: QuestionHow does this laptop handle games/applications with ray tracing turned on?

Asked 5 years ago by Andrew.

• A:Answer pretty well actually. For comparison sakes, I have a standard PC with with an i5-9600k and an RTX2070, and the drop in framerates is marginal. Granted, the comparison isn't apples to apples, as I run games on the std pc at a higher resolution since its hooked up to a 4k TV, while this laptop is only 1080p, but overall I was surprised at how well the games run.

  Answered 5 years ago by 80skid

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill I be able to utilize this products warranty in israel ? (asus has a service center here)

Asked 5 years ago by dude.

• A:Answer If you're talking about ASUS manufacturer warranty, I highly suggest you go to their website and inquire about their warranty there. You'll have better chances of getting your question answered there than here. BestBuy have their own protection plan that you can separately purchase called GeekSquad Protection that is outside the manufacturer's warranty.

  Answered 5 years ago by Juvie

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the ms of the lcd on this model ? (I’m scared it’s 20ms) ; also , will you be getting more in stock, or is this completely sold out for good ? Dx

Asked 5 years ago by JayVi.

• A:Answer It’s 20ms, so it’s almost pointless that’s it’s more than 60Hz cause you’ll experience plenty of ghosting ; and chances are they won’t have them back in-stock in the store even though it says “getting more soon” ; they’re just putting that up there to troll you

  Answered 5 years ago by JayVi

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionIs the ASUS warranty effective outside US? Or can I make it a worldwide warranty?

Asked 5 years ago by Simon.

• A:Answer We do offer international warranty on some of our units. Please see link for ASUS international warranty and support. https://www.asus.com/support/images/upload/file/20181018100511584_international%20warranty%20country%20cover%20list.pdf

  Answered 2 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy is the asus person or any best buy customer service person not even trying to give a straight answer as to a time frame of availability?

Asked 5 years ago by Anonymous.

• A:Answer If you look at the page under the add to cart option you will see it states clearly the item can be picked up or shipped on May 11th.

  Answered 5 years ago by LLDeus

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this laptop support external gpu?

Asked 5 years ago by Restung19.

• A:Answer I'll quote a reddit user I've come across in one of the comments: "Considering the USB C port is only TB2, it's limited to 5 gbit/sec Would need a TB3 port to utilize the eGPU. It's also completely not needed as the 2060 will be able to max everything at 1080p anyway." ~vdawg That's one of the answers to a similar question you have here. I hope this helps. (TB=thunderbolt)

  Answered 5 years ago by Juvie

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop come with a warranty from Asus?

Asked 5 years ago by Lindsay.

• A:Answer Yes, this laptop comes with our 12 month warranty. https://www.asus.com/us/support/article/681/

  Answered 2 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the length of the warranty for this model without buying Bestbuy's protection plan?

Asked 5 years ago by Simon.

• A:Answer The laptop comes with a year warranty.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop come in any other color or is Moonlight White pretty much my only option?

Asked 5 years ago by LimeyB.

• A:Answer They offer a black option but not in this configuration, and Best Buy doesn't carry any other configurations at this time. In my opinion this configuration is the sweet spot and has every feature exactly as I wanted. The color is growing on me more and more, I just love the power this small laptop has inside it.

  Answered 5 years ago by HappyGamerVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this laptop support charging via either of the USB-C ports?

Asked 5 years ago by CritSwift.

• A:Answer The usb-c port on the left can support up to 65w of charging. This will be good enough for normal everyday use, but when gaming it's recommend to use the barrel charger included.

  Answered 5 years ago by Kill3r94

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there going to be a Black model with this specs available here in bestbuy?

Asked 5 years ago by Pieromontas.

Q: QuestionWhat are the exact dimensions and weight of the box for this product?

Asked 5 years ago by RQ258.

Q: QuestionWhat is the input power of the power supply, only 120 Vac or 100-240? I need to know if I can use it in Europe, maybe you could attach some picture of the AC adapter?

Asked 5 years ago by Snusmumriken.

• A:Answer This model is the US version, so it has a US plug. However it supports from 100-240V input, and can be used in Europe with an adapter.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a built-in microphone?

Asked 5 years ago by Anonymous.

• A:Answer Yes, it does.

  Answered 5 years ago by FircVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs the darker version coming to best buy? I've been looking for the gray one. I don't care about the anime matrix display. I just want a 2060 gpu, at least 16gb of ram, and the 120hz display. I prefer the gray model, but im not sure if it's even out yet.

Asked 5 years ago by Puzzlegeek.

Q: QuestionIt says on the description that this model ships with Netflix but I cant see anything else on it. Does it come with a Netflix subscription?

Asked 5 years ago by Netflix.

• A:Answer It didn’t come with a subscription

  Answered 5 years ago by Justin

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop m2 slot support SATA m2 ssd as well or only nvme? Reason is I have a 2tb sata m2 and was thinking of replacing the built in one for more storage I also understand there will be a 15" G15 version of this with 2 m2 slots?

Asked 5 years ago by Phil.

• A:Answer This unit has been tested to support a M.2 NVMe PCIe .

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi! Will BestBuy be selling the version with the RGB backlit keys/matrix lights on the back? If so, how would one order that unit?

Asked 5 years ago by Help.

• A:Answer No configuration of this laptop will provide rgb, and the anime matrix display might not be available for a while, but Best Buy does not have the display on the devices currently in stock.

  Answered 5 years ago by Peworvk

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the 16 GB of RAM all onboard and leaving 1 SO-DIMM open? or it is in 8GB onboard + 8GB SO-DIMM configuration?

Asked 5 years ago by PC.

• A:Answer It has 8GB in slot and 8GB built in.

  Answered 5 years ago by SomebodyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)