Questions & Answers

Q: QuestionCan I extend the memory if required?

Asked 10 months ago by Santhan.

• A:Answer Memory is unexpandable. You can only have 16 gigs but it is set at a high speed of 8500 MHZ. Storage however is expandable from the factory 512GB and uses an M.2 SSD for high speed surfing the web and gaming.

  Answered 9 months ago by SawyerWood010

  • 
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you upgrade the 16gb memory.

Asked 10 months ago by Anonymous.

• A:Answer The RAM in the ASUS Q423SA is soldered to the motherboard, which means it cannot be upgraded or replaced.

  Answered 10 months ago by ASUS Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionEven with a full charge, this laptop will not turn on unless it is plugged in. I see this is a common problem. Is there a fix?

Asked 2 months ago by pinhead.

Q: QuestionWhat is the return policy?

Asked 3 months ago by David.

• A:Answer Generally, Best Buy offers a 15-days return policy. For details regarding laptop's return, please contact Best Buy for details.

  Answered 3 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer work on programs like AutoCAD, MATLAB, and SolidWorks?

Asked 3 months ago by Bob.

• A:Answer Yes, this laptop works on programs like AutoCAD, MATLAB, and SolidWorks. However, it may not be sufficient for complex SolidWorks design due to the integrated GPU's limitation.

  Answered 3 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer have ethernet connection?

Asked 3 months ago by JoyS.

• A:Answer No, this computer does not have an ethernet connection. You can easily connect a USB to Ethernet adapter if necessary.

  Answered 3 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhere on the laptop is the camera located

Asked 4 months ago by TBJD.

• A:Answer The ASUS Q423SA has its camera positioned at the top center of the display bezel and includes a built-in privacy shutter for enhanced security. This feature allows users to physically cover the camera when not in use, providing added privacy protection.

  Answered 4 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to use this for writing ,mainly, so want a great keyboard and screen experience, does this have both?

Asked 5 months ago by keyboard.

• A:Answer Yes, the ASUS Q423SA offers a solid typing and display experience for writing. It features a backlit chiclet keyboard with 1.7mm key travel, providing comfortable and responsive typing. The 14-inch OLED display delivers WUXGA (1920 x 1200) resolution, 100% DCI-P3 color accuracy, and 600 nits peak brightness, ensuring sharp visuals and reduced eye strain.

  Answered 5 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionExcellent product, but I would like to know when there will be a promotion so I can buy it.

Asked 6 months ago by Edie.

Q: QuestionThe Thunderbolt port closest to the display triggers a slow charging warning if a third-party power adapter is used. This does not occur with the included adapter. Does anyone else experience this? Is this a design choice by ASUS or is my unit defective?

Asked 6 months ago by Shaun.

Q: QuestionDoes this model have a fingerprint reader?

Asked 7 months ago by oneenviro.

• A:Answer No fingerprint reader on the laptop. But the Windows Hello works pretty well.

  Answered 6 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes Asus vivobook s14 Oled laptop provide international warranty and does it work in India ?

Asked 7 months ago by Dev.

• A:Answer The ASUS Vivobook S14 OLED laptop sold by Best Buy typically does not include an international warranty.

  Answered 6 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it a lay flat hinge

Asked 7 months ago by Layflathinge.

• A:Answer It does lay flat, but won't open any further

  Answered 6 months ago by YuS1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there another model similar in quality to this one that has a touch screen?

Asked 7 months ago by touchscreen.

• A:Answer That would be the zenbook (instead of the vivobook)

  Answered 7 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere are you hiding the Q423SA-U5512 owners manual? I cannot find it on Best buy or ASUS website (?) I cannot find it searching through Google why is the manual not available I only see repair manuals on ASUS website, what is wrong with this product?

Asked 7 months ago by Help.

Q: Questionwhat ports ?

Asked 7 months ago by buck.

• A:Answer HDMI ,USB and USB-C.

  Answered 7 months ago by RyanWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the battery be replaced? If yes, what is the part number? Can't even find these answers, or the Q423SA-U5512 owner's manual on the ASUS website.

Asked 7 months ago by RogerK.

• A:Answer I don't know. I think that the battery can be replace.

  Answered 7 months ago by RyanWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes have a CD drive?

Asked 7 months ago by Anonymous.

• A:Answer No CD drive.

  Answered 7 months ago by RyanWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with the Dell Thunderbolt™ Dock – WD22TB4, current set up is 3 screens into docking station with 0 issues of any laptop so far so making sure this laptop is compatible

Asked 7 months ago by speed17.

• A:Answer Yes, your Dell Thunderbolt™ Dock – WD22TB4 will work with this laptop if it meets the laptop's system requirements. This laptop does have a Thunderbolt 4 port.

  Answered 7 months ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question