“For some reason i do not hear any music over the headphone. I know it is fully charged, connected to the cell phone, you tube music is playing but no sound. What do i do?”

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• On your phone make sure youtube site is not on mute. That happen to me. And I had to unmuted.

  Answered by JoeB 6 years ago

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• You can disconnect your Powerbeats 3 Wireless earphones from your device and then re-pair. You can also download the Beats Updater from the Beas website to check for firmware updates. If you still need help, you can contact Apple Support.

  Answered by Beats by Dr. Dre ? 6 years ago

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