Questions & Answers

Q: QuestionAre these truly wireless (Bluetooth or LAN), or do they connect to a USB dongle?

Asked 3 months ago by KBai.

• A:Answer Hi there! The QuietComfort Ultra Headphones (2nd Gen) offer seamless Bluetooth wireless connectivity, along with versatile wired options via a 2.5 mm auxiliary input and USB-C port. No USB dongle is needed, just simple, flexible connections to suit your setup.

  Answered 3 months ago by Bose Support

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Q: QuestionHow long is the warranty for the open box?

Asked 3 months ago by Francis.

• A:Answer Same as if you were purchasing them brand new , most of the time 1 year from manufacturer and you can always add best buy protection or if purchased on card you may get extended warranty depending on the card you use.

  Answered 2 months ago by JayT

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Q: QuestionCan I be able to connect to my laptop for zoom presentation in a noisy place?

Asked 4 months ago by Vincent.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer Yes, they are amazing in a noisy environment

  Answered 4 months ago by TamaraS

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Q: QuestionWhen will the Midnight Violet and Driftwood Sand colors be available?

Asked 4 months ago by gslmech.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer They are now available

  Answered 4 months ago by TamaraS

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Q: QuestionWhen will these be available to order again?

Asked 4 months ago by Fred.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Driftwood Sand

• A:Answer They are available right now.

  Answered 2 months ago by JayT

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Q: QuestionWhat does "True Wireless - No" mean on Bose headphones?

Asked 2 months ago by JC.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Driftwood Sand

• A:Answer they are wireless , but it comes with the headphone jack, to plug in to laptop or older phones if need be

  Answered 1 month ago by JayyVerified Purchase

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Q: QuestionAs no rechargeable battery lasts forever, how hard is it to replace the battery that comes with it? I've read it's a nightmare because it is both glued and soldered in, Is that true?

Asked 2 months ago by Andy.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Desert Gold

• A:Answer Hi Andy, the Bose QuietComfort Ultra Headphones (2nd Gen) do not have a removable battery, so the battery cannot be replaced. It can only be charged using the USB‑C charging cable that comes with the product. If your headphones are experiencing battery issues, please feel free to reach out to us with your product’s serial number and your country location, and we’ll be happy to assist you further. You can reach us through this link: http://bose.life/globalsupport

  Answered 2 months ago by Bose Support

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Q: QuestionHas anyone used older older Bose and noticed the difference with the noise canceling on newer models?. I get pounding headaches from ANC but my sister has the new ones and I didn’t get the same pressure or headache. Want to see if this is real or one off

Asked 2 months ago by Hannah.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer Hi Hannah, the Bose QuietComfort Ultra Headphones (2nd Gen) are crafted with premium materials for exceptional comfort and a refined design, allowing you to immerse yourself more deeply in your favorite music and video content. They’re engineered with our best noise cancellation and spatialized audio for a truly immersive listening experience. Every note feels fuller, every piece of dialogue becomes clearer, and every melody takes on greater depth. We’ve also improved the noise‑cancelling performance to deliver an even better listening experience overall. Jelyn - Bose Customer Support

  Answered 2 months ago by Bose Support

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