A:AnswerHi Kyle! - Thanks for reaching out. We are sorry to hear you are experiencing issues with your Bowflex Treadmill 10. We would love to help start the troubleshooting process or help resolve this issue. Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Nautilus Team