ITS TELLING ME TO REPLACE THE DRUM WHICH I DID AND ITS STILL TELLING ME TO REPLACE THE DRUM null

Question

MaryS · Accepted Answer

There is a permanent part of the printing cartridge  that the new drum fits in.Make sure to reuse it.

Brother · Answer

Thanks for taking the time to review your experience with the Brother HLL2480DW. We appreciate your feedback. I’m sorry to hear that you are having replace drum error after replacing the drum with the Brother HLL2480DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.

Please be advised, the drum counter will need to be reset.

I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:

Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32505160004/workspaceContext/workspace/processedPrint/Answer/185504

If you still have difficulties please contact Brother Customer Service at:

https://www.brother-usa.com/support/HLL2480DW

“ITS TELLING ME TO REPLACE THE DRUM WHICH I DID AND ITS STILL TELLING ME TO REPLACE THE DRUM”

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