Why do I receive the message "no toner" after I have replaced the black with a brother cartridge. The other three are supposed to be compatible EZ ink. Best Buy Geek couldn't help.
He didn't know why either. Help!! null

Question

Why do I receive the message "no toner" after I have replaced the black with a brother cartridge. The other three are supposed to be compatible EZ ink. Best Buy Geek couldn't help.
He didn't know why either. Help!! null

Brother · Accepted Answer

We are sorry that you are unhappy with your cartridge purchase. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website:  https://www.brother-usa.com/supplies/ink-and-toner/security
 
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.

“Why do I receive the message "no toner" after I have replaced the black with a brother cartridge. The other three are supposed to be compatible EZ ink. Best Buy Geek couldn't help. He didn't know why either. Help!!”

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