Questions & Answers

Q: QuestionMy water reservoir leaks water very slowly when I use the auto brew setting overnight. Seems about two cups spill onto the counter and floor. How do I fix this?

Asked 1 year ago by JCinMD.

• A:Answer We encourage you to reach out to our Café support team for assistance by calling 1-800-430-1757.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionI have the C7CDAAS3PD32 model Cafe Smart Drip. I don't believe this model has a notification tone letting you know that the coffee is ready. Is there a way to set a notification (e.g., a message on SmartHQ app, etc.) that the coffee's ready?

Asked 1 year ago by MLBNYCUES.

This question was asked about the related product: Café - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel

• A:Answer No, there's not a feature that notifies you when the coffee is ready. When connected to WiFi, it can be voice controlled to turn on the coffee brewer or turn off the coffee brewer using Alexa or the Google Assistant. Use the command Alexa/OK Google, turn on (or turn off) the coffee maker.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHi, I’ve had this about two months and love the brew, but I do have a question and it’s not in the owners manual. There are some coffee stains around the bottom rim of the basket on the outside. How do I clean this part? Can I actually remove it?

Asked 1 year ago by Frenchie.

This question was asked about the related product: Café - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel

• A:Answer It can't be removed but you can clean it by wiping down the surface with a mild soap and water solution after every use. We recommend drying it afterwards.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHow do I turn off wifi on cafe coffee maker,?

Asked 1 year ago by Phil.

• A:Answer Hello - Thanks for reaching out to us. You will need to use the SmartHQ app to turn off the WiFi on your coffee maker. If you need assistance with this step, please review the section titled" "WiFi Connect" on pg. 12 of the Owner's Manual. We appreciate you being part of the Café family. Take care! -Don@Café

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHi there! Can I disable to beep sound when my coffee is done?

Asked 1 year ago by Kris.

• A:Answer Hello - There is no volume setting or ability to turn the chime sound off. Thanks for taking the time to reach out. Best regards! -Don@Café

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionI had to reset my wifi settings and after that my cafe coffee machine is not connecting. Even I followed manual method of connecting it to smart hq app. Can anyone tell how to do factory reset of cafe coffee machine? Thank you.

Asked 2 years ago by MarieGautam.

• A:Answer Hello – we’re glad you reached out and would love to share some troubleshooting tips. First, if you haven’t done so already, try unplugging your unit for a few minutes and then plugging it back in to reset it. If you continue to experience issues after that, we recommend reaching out to our Connected Home Support Team specialists who are always happy to lend their expertise. You can reach them at 1-800-220-6899 M-F 9AM-11PM ET, Sat-Sun 9AM–3PM. We hope this is helpful and don’t hesitate to reach out if there is anything else we can assist with. Take care. Lauren@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs this unit made with BPA free plastic?

Asked 2 years ago by Rlucas807.

• A:Answer Hi - We appreciate you reaching out to us. The water reservoir is made of ABS plastic. We don't make any claims for BPA free. Wishing you the best! Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhere can I go to have my cafe specialty drip coffee maker repaired? It’s past the one year warranty and the descaling light want turn off or brew ?

Asked 2 years ago by ConnieG.

• A:Answer Call the troubleshooting number provided in the manual.

  Answered 2 years ago by Melpsd

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Q: QuestionI just ordered cafe coffee maker with glass but it doesn't have warming plate how will it keep coffee hot. Is the glass carafe insulated like the steel one

Asked 2 years ago by Billy.

This question was asked about the related product: Café - Smart Drip 10-Cup Glass Carafe Coffee Maker with Wi-Fi - Stainless Steel

• A:Answer Hi there, Congratulations on ordering your new coffee maker! We're excited for you to try it out. The warming plate is built inside the coffee maker and it will keep your coffee hot for two hours or four when adjusted. If we can explain anything else, be sure to reach out to us. Thanks for choosing Cafe! Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionAre there better instructions outside of the manual for replacing the water carbon filter? I’m not exactly sure where I need to stick the spoon, and have already started scratching and cracking parts of my device trying to figure it out.

Asked 2 years ago by CoffeeHusband.

• A:Answer Hello there, Our apologies to hear that the instructions are not helpful when replacing the carbon filter. While we do not have any additional instructions on changing the filter, you may be able to find instructional videos by searching online. Wishing you well. Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionDoes it make espresso coffee?

Asked 2 years ago by Lisa.

This question was asked about the related product: Café - Smart Drip 10-Cup Glass Carafe Coffee Maker with Wi-Fi - Matte White

• A:Answer No.

  Answered 2 years ago by Melpsd

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Q: QuestionDoes it make espresso coffee?

Asked 2 years ago by Lisa.

This question was asked about the related product: Café - Smart Drip 10-Cup Glass Carafe Coffee Maker with Wi-Fi - Matte White

• A:Answer Hi there - Thanks for reaching out. This coffee maker does not make espressos. We hope this information is helpful. Best of luck! - Don@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs the water reservoir removable for washing? I would only buy a coffee maker with removable reservoir, for through cleaning.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Café - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel

• A:Answer No it is not.

  Answered 2 years ago by user548948

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Q: QuestionDoes the coffee maker with glass carafe have warming after coffee makes

Asked 2 years ago by Jj.

This question was asked about the related product: Café - Smart Drip 10-Cup Glass Carafe Coffee Maker with Wi-Fi - Stainless Steel

• A:Answer Hi, This is a good question to ask! The glass carafe model C7CDAAB DOES have a warming plate. It will only come on during the brew cycle and will shut off after the 2 hours. This is built into the software. You can turn it off any time but can not turn it on. We hope this is helpful. Have a fantastic day! Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionHow do you turn on the hot plate? To keep it warm longer?

Asked 2 years ago by Komluv8.

• A:Answer Unfortunately, it does not have a hot plate and the carafe is not stainless steel which prevents it from staying hot.

  Answered 2 years ago by Coffeesnob

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Q: QuestionAnyone know the best way to empty the excess water from the tank after you’re done brewing?

Asked 2 years ago by Tricky.

• A:Answer You don’t need to just fill it to the water line for two cups and select 2 for number of cups and let it brew the last two cups. It will empty itself

  Answered 2 years ago by SuzanneT

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Q: QuestionWe received a Cafe maker three years ago. The carafe seams to be breaking at the handle now. I sent an email to the company and never heard back, How can we buy a replacement carafe?

Asked 2 years ago by ladyprofessional.

• A:Answer Hello there - we're sorry to hear that you've had to experience this situation with your carafe handle. If this is the model for your coffee maker, the part number for the carafe is #WC02X20414, and you can find it online on our GE Appliances website. -- You can also reach out to us on social media with a copy of this questions and your model number so we can assist you further. Take care. - Pablo@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionHow do I find replacement filter baskets? Do I have to order from GE?

Asked 2 years ago by Kat.

• A:Answer Hi - thank you for reaching out. We checked the information for this unit, and we can confirm that you can purchase a new filter frame by looking up part number #WC02X20407 on our GE Appliances website. You are also able to use a No. 4 paper filter with this coffee maker if you desire. -- We hope this response was helpful, and please reach out to us once again if we can help with anything else. Take care. - Pablo@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat does SCA MEAN COMES UP WHEN I WANT TO SET UP TEMPERATURE

Asked 2 years ago by Jake4ever.

• A:Answer Hi there - thanks for reaching out. We're happy to inform you that this is an SCA Certified (Specialty Coffee Association) coffee maker. When using the "Gold" brew setting, the appliance meets SCA's exacting standards for temperature, time, extraction, and consistency. This situation sounds like you had "Gold" selected, which is why you are seeing "SCA" on the display and can't change the temperature. We do apologize for any inconvenience this may cause. Have a great one. - Pablo@Café

  Answered 2 years ago by Cafe Appliances

  
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